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Spins Planet: [solved] payout problems (Page 2)

Topic created on 19th Jul. 2020 | Page: 2 of 2 | Answers: 18 | Views: 3,668
wettibernd
Expert

[solved] payout problems

20th Jul. 2020, at 12:18 am CEST#11
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It would be interesting to know which casino it is? Was it the first withdrawal? Did you play with bonus?

Then we can further

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Jasy2020
Rookie

[solved] payout problems

20th Jul. 2020, at 05:25 pm CEST#12
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UPDATE from me

Today at about 10 o'clock in the morning I asked in the Live Chat and got the following answer (in english)

" After reviewing your account, I can confirm that the time set for processing your withdrawal has been exceeded and I will forward this to the appropriate department once we finish this chat.
I would like to deeply apologize for the delay and inconvenience caused and thank you for your continued patience and understanding.
Rest assured that the appropriate department will be in touch via email as soon as possible."

Waiting time so far over 160 hrs.

to all who asked: Casino Planet!

I'm starting to feel a bit of a joke...:-(




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BinGOLDiG
Expert

[solved] payout problems

21st Jul. 2020, at 08:27 am CEST#13
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But that is unfortunately almost everywhere so!
If you do not want to wait so long then you remain only the big Online Casinos to choose from such as sunmaker, sunnyplayer, LVBet, betsson, bwin etc (which are still fast with payout is also graded in the test reports)
So I am now waiting exactly 17 days for my payout and so it looks like when you want to fool a casino!
There is also unfortunately no rule how long a payout may take! But regular make that many providers in the hope that you cancel the payout and the money gambled away!
Therefore, I avoid zb me to log into my player account and write solang, by email with the support! If you do not have your money within 2-3 days, I would not discuss much more, but inform the support that you (wherever gamblejoe or Malta) complaint

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Jasy2020
Rookie

[solved] payout problems

22nd Jul. 2020, at 12:11 pm CEST#14
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UPDATE

Positive: Casino Planet support staff respond quickly and are extremely courteous

Negative: after now over 200 hrs still nothing going on


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Julian
Elite

[solved] payout problems

22nd Jul. 2020, at 12:34 pm CEST#15
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Hey Jasy2020,

Left you a message via Communicator

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Jasy2020
Rookie

[solved] payout problems

23rd Jul. 2020, at 06:19 am CEST#16
1 Like

Liked this post: Avatar von garfield68 garfield68
UPDATE

My win is supposed to be on its way now

Many thanks to Julian from Gamblejoe for his engagement

Thanks to Daniel for creating such a platform

And last but not least - thanks to Casino Planet (as a gambler you should not take anything for granted)

My conclusion
Be patient, ask politely again and again, stay firm and don't gamble again and if it doesn't go further - contact the Gamblejoe team


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zocker0815
Top Member

[solved] payout problems

23rd Jul. 2020, at 07:36 am CEST#17
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Jasy2020 wrote on 07/23/2020 at 06:19: UPDATE

My win should be on its way now

Many many thanks to Julian from Gamblejoe for his involvement

Thanks to Daniel for creating such a platform

And last but not least - thanks to Casino Planet (as a gambler you should not take anything for granted)

My conclusion
Be patient, ask politely again and again, stay firm and don't gamble again and if it doesn't go further - contact the Gamblejoe team



nevertheless an absolute joke, I bet times that it was not so ne high sum or?

And they still take forever

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Jasy2020
Rookie

[solved] payout problems

23rd Jul. 2020, at 08:35 am CEST#18
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zocker0815 wrote on 23.07.2020 at 07:36
still an absolute joke, I bet times that it was not so ne high sum or?

And they still take forever

What is a high sum for one, is for whom else all peanuts

When is a win for you a high sum?

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Julian
Elite

[solved] payout problems

24th Jul. 2020, at 01:50 am CEST#19
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Since the issue was resolved by the thread creator and she had also contacted me with the info that the payout has already arrived, I will close this case.

This topic was closed

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