Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Spins Planet: [solved] payout problems (Page 2)

Topic created on 19th Jul. 2020 | Page: 2 of 2 | Answers: 18 | Views: 3,733
wettibernd
Expert

[solved] payout problems

20th Jul. 2020, at 12:18 am CEST#11
0 Likes

Nobody has liked this post so far
It would be interesting to know which casino it is? Was it the first withdrawal? Did you play with bonus?

Then we can further

This post has been translated automatically

Jasy2020
Rookie

[solved] payout problems

20th Jul. 2020, at 05:25 pm CEST#12
0 Likes

Nobody has liked this post so far

UPDATE from me

Today at about 10 o'clock in the morning I asked in the Live Chat and got the following answer (in english)

" After reviewing your account, I can confirm that the time set for processing your withdrawal has been exceeded and I will forward this to the appropriate department once we finish this chat.
I would like to deeply apologize for the delay and inconvenience caused and thank you for your continued patience and understanding.
Rest assured that the appropriate department will be in touch via email as soon as possible."

Waiting time so far over 160 hrs.

to all who asked: Casino Planet!

I'm starting to feel a bit of a joke...:-(




This post has been translated automatically

BinGOLDiG
Expert

[solved] payout problems

21st Jul. 2020, at 08:27 am CEST#13
0 Likes

Nobody has liked this post so far
But that is unfortunately almost everywhere so!
If you do not want to wait so long then you remain only the big Online Casinos to choose from such as sunmaker, sunnyplayer, LVBet, betsson, bwin etc (which are still fast with payout is also graded in the test reports)
So I am now waiting exactly 17 days for my payout and so it looks like when you want to fool a casino!
There is also unfortunately no rule how long a payout may take! But regular make that many providers in the hope that you cancel the payout and the money gambled away!
Therefore, I avoid zb me to log into my player account and write solang, by email with the support! If you do not have your money within 2-3 days, I would not discuss much more, but inform the support that you (wherever gamblejoe or Malta) complaint

This post has been translated automatically

Jasy2020
Rookie

[solved] payout problems

22nd Jul. 2020, at 12:11 pm CEST#14
0 Likes

Nobody has liked this post so far
UPDATE

Positive: Casino Planet support staff respond quickly and are extremely courteous

Negative: after now over 200 hrs still nothing going on


This post has been translated automatically

Julian
Elite

[solved] payout problems

22nd Jul. 2020, at 12:34 pm CEST#15
0 Likes

Nobody has liked this post so far
Hey Jasy2020,

Left you a message via Communicator

This post has been translated automatically

Jasy2020
Rookie

[solved] payout problems

23rd Jul. 2020, at 06:19 am CEST#16
1 Like

Liked this post: Avatar von garfield68 garfield68
UPDATE

My win is supposed to be on its way now

Many thanks to Julian from Gamblejoe for his engagement

Thanks to Daniel for creating such a platform

And last but not least - thanks to Casino Planet (as a gambler you should not take anything for granted)

My conclusion
Be patient, ask politely again and again, stay firm and don't gamble again and if it doesn't go further - contact the Gamblejoe team


This post has been translated automatically

zocker0815
Top Member

[solved] payout problems

23rd Jul. 2020, at 07:36 am CEST#17
0 Likes

Nobody has liked this post so far
Jasy2020 wrote on 07/23/2020 at 06:19: UPDATE

My win should be on its way now

Many many thanks to Julian from Gamblejoe for his involvement

Thanks to Daniel for creating such a platform

And last but not least - thanks to Casino Planet (as a gambler you should not take anything for granted)

My conclusion
Be patient, ask politely again and again, stay firm and don't gamble again and if it doesn't go further - contact the Gamblejoe team



nevertheless an absolute joke, I bet times that it was not so ne high sum or?

And they still take forever

This post has been translated automatically

Jasy2020
Rookie

[solved] payout problems

23rd Jul. 2020, at 08:35 am CEST#18
0 Likes

Nobody has liked this post so far
zocker0815 wrote on 23.07.2020 at 07:36
still an absolute joke, I bet times that it was not so ne high sum or?

And they still take forever

What is a high sum for one, is for whom else all peanuts

When is a win for you a high sum?

This post has been translated automatically

Julian
Elite

[solved] payout problems

24th Jul. 2020, at 01:50 am CEST#19
0 Likes

Nobody has liked this post so far
Since the issue was resolved by the thread creator and she had also contacted me with the info that the payout has already arrived, I will close this case.

This topic was closed

This post has been translated automatically

Hot Topics31st Dec. 2024 at 08:55 pm CET

Offline Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately