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Spins Joy: [solved] Casino Joy Cashout (Page 2)

Topic created on 15th Nov. 2019 | Page: 2 of 2 | Answers: 14 | Views: 3,818
ruhrpott
Expert

[solved] Casino Joy Cashout

17th Nov. 2019, at 06:09 pm CET#10
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Totoro wrote on 17/11/2019 at 14:48: You get upset over nothing. You're spamming the forum with unnecessary garbage. you've been around long enough to see that it can take a little longer - although 2 days is not the end of the world. The Genesis squad isn't the fastest, but it's reliable. For God's sake, you don't open a thread because you haven't been to the bathroom for 3 days. But that's exactly how the opening post reads.

Maybe you're a comedian, otherwise I can't explain how you can write so much crap in so few sentences
First of all, this is a legitimate "complaint", and therefore not garbage or spam. There are enough candidates here in the forum of whom you could actually say that. And it's not about 1,2,3 or 100 days. The casinos give ne maximum payout duration. If this is not adhered to, and even clearly is exceeded, I can think of nothing other than to denounce this and make an appropriate comment. If that should not be correct even in such a situation, when then please? Especially since I also remained objective and simply noted that

But since you have already mentioned the "toilet", maybe you should visit selbiges times to have afterwards again ne clear head.

@Mods: Closes the thread here please, with you I can treat the topic then if necessary also privately.

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Anonym

[solved] Casino Joy Cashout

17th Nov. 2019, at 10:55 pm CET#11
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What payout period are you referring to?

The terms of use state the following:


Payout procedure Time period until credit
Credit or debit cards 1 to 3 business days
E-wallets Immediately
PrePaid cards not specified
Bank transfers 3 to 5 business days
Online banking not specified



Am curious... I have been playing there regularly for about 7 months. If your previous posts hadn't had the level of a mouthy, pubescent 13 year old, I might have even been willing to be friendlier.

Edit: gray color changed.

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ruhrpott
Expert

[solved] Casino Joy Cashout

17th Nov. 2019, at 11:02 pm CET#12
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I refer, as in the first post of the thread, to the pure processing time and not to the time until the money is credited.
Regarding the processing time, I received a very clear and not ambiguous answer from the support. And just this answer or the default for processing was not respected several times.
And I am quite aware of the section of the conditions, but even that has now with the actual problem only heartily little to do, because that was not my point of criticism
I was and am exclusively concerned with the time for processing and this was not adhered to as explained and assured by the casino.
And by the way: this is also not my first payout there in the casino and also in their group in general, so I am so surprised and have opened the thread. Previously it went, from summer 2019 always much faster and also without any problems

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Mikemike89

[solved] Casino Joy Cashout

26th Nov. 2019, at 03:27 pm CET#13
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I can only agree
I am waiting since last week Wednesday for my account to be verified. I have a 4k win on it
I somehow have the feeling that they are just waiting for the win to be gambled away.
But no chance. This is no longer touched.

I hope that they are serious and I get sometime my win or that my account is verified times

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Caro
Expert

[solved] Casino Joy Cashout

26th Nov. 2019, at 04:14 pm CET#15
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Sorry have completely overlooked the topic, was on vacation at the time. The TE has confirmed that he has received his money, so the thread can be closed

@Mikemike89, please open a new thread to your case under the heading: Casino complaints -> Casino Joy. I will then immediately take care of it



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