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Spins Joy: Refusal to pay out despite evidence (Page 3)

Topic created on 08th Jan. 2020 | Page: 3 of 3 | Answers: 27 | Views: 5,181
G****e

Refusal to pay out despite evidence

9th Jan. 2020, at 09:46 pm CET#12
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The problem is that it is listed there. What kind of video do you have? With the games in the slot or just the chat with the old lady?

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stefan84
Visitor

Refusal to pay out despite evidence

9th Jan. 2020, at 10:07 pm CET#13
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Yes, but as I said, if you go into the game you will see for yourself that it is not possible to play at 30 euros

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MarcT22186
Expert

Refusal to pay out despite evidence

9th Jan. 2020, at 10:07 pm CET#14
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stefan84 wrote on 09.01.2020 at 22:07: Yes but as I said when you go into the game you see it yourself that it is not possible to play on 30 euro

Sorry, just tested...
MarcT22186

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x****Y

Refusal to pay out despite evidence

9th Jan. 2020, at 10:11 pm CET#15
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MarcT22186 wrote on 09.01.2020 at 22:07
Sorry, just tested...
x00NY

definitely used the Risk ladder. He won 30€ before the 30€ spin. (With a bet of 1,50€) And then pushed up to 40€ with the Risk ladder, and accepted

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stefan84
Visitor

Refusal to pay out despite evidence

9th Jan. 2020, at 10:35 pm CET#16
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have defenitiv not used the Risk ladder...and the win before were not quite 30 euros was not a round profit were yes 28.50 euros and that you can not win with the ladder ...and there is also a 30 euro stake turn...

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x****Y

Refusal to pay out despite evidence

9th Jan. 2020, at 10:48 pm CET#17
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stefan84 wrote on 09.01.2020 at 22:35: have defenitiv not used the Risk ladder...and the win before were not quite 30 euros was not a round win were yes 28.50 euros and that you can not win with the ladder..and there is also a 30 euro stake turn...

why did you take out the picture? I'm sticking with it, you used the ladder, the progression on the picture clearly looked like it. You won 30€, and with these 30€ used the ladder, pushed 1x up to 40€, and then accepted. Besides, I can not imagine that a casino wants to lose its MGA license because of the few euros.

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stefan84
Visitor

Refusal to pay out despite evidence

9th Jan. 2020, at 11:05 pm CET#18
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Have not taken out the picture???so I'm sure I have not used the ladder....but where does it say that mann the Risk ladder may not use...say if the stake is not over 5 euro ..why should mann this function may not use have never read that this is prohibited with bonus money.
have looked again were not 30 euros but only 28.50 euros.


Edit: wrong picture removed. The gameplay was uploaded to GJ as winning pictures. I had to remove that, because it was not a conventional winning pictures from a slot. Please use an image upload portal for such images.

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x****Y

Refusal to pay out despite evidence

9th Jan. 2020, at 11:15 pm CET#19
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stefan84 wrote on 09.01.2020 at 23:05 clock: Have not taken out the picture???so I'm sure I have not used the ladder....but where does it say that mann the Risk ladder may not use...say if the stake is not over 5 euros ..why should mann this function may not use have never read that this is prohibited with bonus money.
have looked again were not 30 euros but only 28.50 euros

It does not matter whether that was 28.50€ or 30€. Then it was rounded up in the course, that result remains the same. You had 28,50€, the Risk ladder gives you at the next push a)25€ or b) 40€. In your case you just got the 40€. In most Online Casinos, the risk function is not allowed during an active bonus, as this is considered an "independent" spin. Unfortunately, this should be explicitly stated in the Bonus terms and conditions, but it usually does not.

P.S: I think you know yourself that you used the risk function. No MGA casino would jeopardize the license because of a ridiculous 600€ (from their point of view).

Edit: removed incorrectly embedded image in the quote.

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