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Casino Heroes: Trustly is not posted back

Topic created on 07th Jan. 2021 | Page: 1 of 2 | Answers: 10 | Views: 2,504
Janine0902

Trustly is not posted back

7th Jan. 2021, at 03:44 pm CET#1
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I deposited 150€ on 30.12 at the casino via Trustly (Sepa transfer). For technical reasons it could not be credited. The money should go back to me. Unfortunately, it is not back on my account until today. In the chat I am only put off. What is very annoying. All documents are available to the casino. There I am also verified

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Anonym

Trustly is not posted back

7th Jan. 2021, at 04:33 pm CET#2
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Janine0902 wrote on 07.01.2021 at 15:44: I deposited on 30.12 at the casino 150€ via Trustly (Sepa transfer). For technical reasons it could not be credited. The money should go back to me. Unfortunately, it is not back on my account until today. In the chat I am only put off. What is very annoying. All documents are available to the casino. There I am also verified.

The same thing happened to me yesterday at Casino Heroes you must contact trustly with the nr that is in the purpose but they only have email support ka how long they need. Have also not yet aw.

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Anonym

Trustly is not posted back

7th Jan. 2021, at 04:33 pm CET#3
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Janine0902 wrote on 07.01.2021 at 15:44: I deposited on 30.12 at the casino 150€ via Trustly (Sepa transfer). For technical reasons it could not be credited. The money should go back to me. Unfortunately, it is not back on my account until today. In the chat I am only put off. What is very annoying. All documents are available to the casino. There I am also verified.

The same thing happened to me yesterday at Casino Heroes you must contact trustly with the nr that is in the purpose but they only have email support ka how long they need. Have also not yet aw.

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wettibernd
Expert

Trustly is not posted back

7th Jan. 2021, at 05:52 pm CET#4
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That took me once 5 weeks until the money was back in my account, but I must say that I have not cared much about it, at some point they seem to have noticed that there is still excess money lying around.

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Anonym

Trustly is not posted back

7th Jan. 2021, at 06:34 pm CET#5
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wettibernd wrote on 07.01.2021 at 17:52: That took me once 5 weeks until the money was back in my account, but must say that I have not cared much about it, at some point they seem to have noticed that there is still excess money lying around.

I also let it run first but now there are 3 deposits where this is so...

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Janine0902

Trustly is not posted back

7th Jan. 2021, at 06:36 pm CET#6
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robby811 wrote on 07.01.2021 at 16:33
The same thing happened to me yesterday at Casino Heroes you have to contact Trustly with the nr that is in the reason for use but they only have email support ka how long they need. Have also not yet aw.

I have already written to Trustly, supposedly they are not responsible and I should contact the casino:

First of all we would like to inform you that you are not a customer of ours but a customer of the casino. Our customers are companies and businesses that offer our payment method.

From the screenshots we can see that the casino is already taking care of it. We cannot speed up the process as we are not the recipient of the payment - only the merchant can do this as he is the recipient of the money

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Anonym

Trustly is not posted back

7th Jan. 2021, at 07:09 pm CET#7
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Janine0902 wrote on 07/01/2021 at 18:36
I have already written to Trustly, supposedly they are not responsible there and I should contact the casino:

First of all, we would like to point out that you are not a customer of ours but you are a customer of the casino. Our customers are companies and businesses that offer our payment method.

From the screenshots we can see that the casino is already taking care of it. We cannot speed up the process as we are not the recipient of the payment - only the merchant can do this as he is the recipient of the money

How long did the aw take then?

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Janine0902

Trustly is not posted back

7th Jan. 2021, at 07:23 pm CET#8
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robby811 wrote on 07/01/2021 at 19:09
How long did the aw last then?

I wrote in the morning, 1 hour later the answer came already

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Anonym

Trustly is not posted back

7th Jan. 2021, at 07:42 pm CET#9
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Janine0902 wrote on 07/01/2021 at 19:23
I wrote in the morning, 1 hour later the answer came already

Also via this contact form? because another way I have not found.

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Janine0902

Trustly is not posted back

7th Jan. 2021, at 08:00 pm CET#10
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robby811 wrote on 07.01.2021 at 19:42
Also via this contact form?because another possibility I have not found.

About this mail address: contactus@trustly.com

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