Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino Heroes: Trustly is not posted back

Topic created on 07th Jan. 2021 | Page: 1 of 2 | Answers: 10 | Views: 2,517
Janine0902

Trustly is not posted back

7th Jan. 2021, at 03:44 pm CET#1
0 Likes

Nobody has liked this post so far
I deposited 150€ on 30.12 at the casino via Trustly (Sepa transfer). For technical reasons it could not be credited. The money should go back to me. Unfortunately, it is not back on my account until today. In the chat I am only put off. What is very annoying. All documents are available to the casino. There I am also verified

This post has been translated automatically

Anonym

Trustly is not posted back

7th Jan. 2021, at 04:33 pm CET#2
0 Likes

Nobody has liked this post so far
Janine0902 wrote on 07.01.2021 at 15:44: I deposited on 30.12 at the casino 150€ via Trustly (Sepa transfer). For technical reasons it could not be credited. The money should go back to me. Unfortunately, it is not back on my account until today. In the chat I am only put off. What is very annoying. All documents are available to the casino. There I am also verified.

The same thing happened to me yesterday at Casino Heroes you must contact trustly with the nr that is in the purpose but they only have email support ka how long they need. Have also not yet aw.

This post has been translated automatically

Anonym

Trustly is not posted back

7th Jan. 2021, at 04:33 pm CET#3
0 Likes

Nobody has liked this post so far
Janine0902 wrote on 07.01.2021 at 15:44: I deposited on 30.12 at the casino 150€ via Trustly (Sepa transfer). For technical reasons it could not be credited. The money should go back to me. Unfortunately, it is not back on my account until today. In the chat I am only put off. What is very annoying. All documents are available to the casino. There I am also verified.

The same thing happened to me yesterday at Casino Heroes you must contact trustly with the nr that is in the purpose but they only have email support ka how long they need. Have also not yet aw.

This post has been translated automatically

wettibernd
Expert

Trustly is not posted back

7th Jan. 2021, at 05:52 pm CET#4
0 Likes

Nobody has liked this post so far
That took me once 5 weeks until the money was back in my account, but I must say that I have not cared much about it, at some point they seem to have noticed that there is still excess money lying around.

This post has been translated automatically

Anonym

Trustly is not posted back

7th Jan. 2021, at 06:34 pm CET#5
0 Likes

Nobody has liked this post so far
wettibernd wrote on 07.01.2021 at 17:52: That took me once 5 weeks until the money was back in my account, but must say that I have not cared much about it, at some point they seem to have noticed that there is still excess money lying around.

I also let it run first but now there are 3 deposits where this is so...

This post has been translated automatically

Janine0902

Trustly is not posted back

7th Jan. 2021, at 06:36 pm CET#6
0 Likes

Nobody has liked this post so far
robby811 wrote on 07.01.2021 at 16:33
The same thing happened to me yesterday at Casino Heroes you have to contact Trustly with the nr that is in the reason for use but they only have email support ka how long they need. Have also not yet aw.

I have already written to Trustly, supposedly they are not responsible and I should contact the casino:

First of all we would like to inform you that you are not a customer of ours but a customer of the casino. Our customers are companies and businesses that offer our payment method.

From the screenshots we can see that the casino is already taking care of it. We cannot speed up the process as we are not the recipient of the payment - only the merchant can do this as he is the recipient of the money

This post has been translated automatically

Anonym

Trustly is not posted back

7th Jan. 2021, at 07:09 pm CET#7
0 Likes

Nobody has liked this post so far
Janine0902 wrote on 07/01/2021 at 18:36
I have already written to Trustly, supposedly they are not responsible there and I should contact the casino:

First of all, we would like to point out that you are not a customer of ours but you are a customer of the casino. Our customers are companies and businesses that offer our payment method.

From the screenshots we can see that the casino is already taking care of it. We cannot speed up the process as we are not the recipient of the payment - only the merchant can do this as he is the recipient of the money

How long did the aw take then?

This post has been translated automatically

Janine0902

Trustly is not posted back

7th Jan. 2021, at 07:23 pm CET#8
0 Likes

Nobody has liked this post so far
robby811 wrote on 07/01/2021 at 19:09
How long did the aw last then?

I wrote in the morning, 1 hour later the answer came already

This post has been translated automatically

Anonym

Trustly is not posted back

7th Jan. 2021, at 07:42 pm CET#9
0 Likes

Nobody has liked this post so far
Janine0902 wrote on 07/01/2021 at 19:23
I wrote in the morning, 1 hour later the answer came already

Also via this contact form? because another way I have not found.

This post has been translated automatically

Janine0902

Trustly is not posted back

7th Jan. 2021, at 08:00 pm CET#10
0 Likes

Nobody has liked this post so far
robby811 wrote on 07.01.2021 at 19:42
Also via this contact form?because another possibility I have not found.

About this mail address: contactus@trustly.com

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:12 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately