[solved] Money debited from account on 21.12. until today no credit note

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Amateur

Maho78

Topic Creator

Forum posts: 117 Member since: 15.10.2020

[solved] Money debited from account on 21.12. until today no credit note

28th Dec. 2020, at 03:58 pm CET#1

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Hello dear Gamble friends,

i have a problem with Casino Heroes. I have on 21.12 early in the morning (booking and value date on 21.12.) 50 euros via Trustly deposited, normally the money is no later than the 3.Werktag so on 23.12. this should have been.

On several requests is always referred to forward to the appropriate department and they will check the facts. Today 8 days have passed and still no money in the account.

I advise not to Deposit there for the time being, until the matter is clarified possibly lose your money there

Can a gamblejoemanager please contact the casino that I get my money? That would be very nice, I actually wanted to play over the holidays 🙁 and now I have to fear for my money unfortunately.

LG Maho78

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Amateur

HauBlau

Forum posts: 171 Member since: 11.09.2020

[solved] Money debited from account on 21.12. until today no credit note

29th Dec. 2020, at 01:22 am CET#2

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jop same I also have with those just ..

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Expert

Kleinkariert

Forum posts: 1.674 Member since: 18.03.2019

[solved] Money debited from account on 21.12. until today no credit note

29th Dec. 2020, at 06:34 am CET#3

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It would be better if you report yourself to GJ and not wait to be found.

z. E.g. send a friendly message to Julian: https://www.gamblejoe.com/communicator/julian/

I have also deposited there once, also took a while until I had the money there then on the casino account on it. I think you still get the money, although I would consider in the future whether it makes sense to Deposit on a site where you have to wait days until the money is on it because your own bank does not fully support Trustly.

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Amateur

Maho78

Topic Creator

Forum posts: 117 Member since: 15.10.2020

[solved] Money debited from account on 21.12. until today no credit note

29th Dec. 2020, at 09:13 am CET#4

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Hi,

thank you for your feedback. Since I'm not alone, possibly there are more people who may even have paid more. Actually, I have no problems to wait 2 working days, if I know it also arrives so I can play, but so long and always put off, that does not work.

I will then the days with one of the GJ managers (Caro, Daniel) report.

LG

Maho78

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Amateur

Maho78

Topic Creator

Forum posts: 117 Member since: 15.10.2020

[solved] Money debited from account on 21.12. until today no credit note

29th Dec. 2020, at 09:14 am CET#5

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Maho78 wrote on 12/29/2020 at 09:13: Hi,

thank you for your feedback. I'm not alone, maybe there are more people who have paid in even more. Actually, I have no problems to wait 2 business days, if I know it also arrives so I can play, but so long and always put off, that does not work.

I will then the days with one of the GJ managers (Caro, Daniel) report.

LG

Maho78

P.S. or Julian 🙂

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Amateur

HauBlau

Forum posts: 171 Member since: 11.09.2020

[solved] Money debited from account on 21.12. until today no credit note

30th Dec. 2020, at 10:33 am CET#6

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So there was no credit or refund so far ...
With me it's only 15€ via Trustly from 16.12

Support contacted but is only left a message

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Amateur

Maho78

Topic Creator

Forum posts: 117 Member since: 15.10.2020

[solved] Money debited from account on 21.12. until today no credit note

30th Dec. 2020, at 10:52 am CET#7

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Hi Haublau,

with me also still no credit note of the 50 euros. Caro had contacted me and takes care of it since yesterday, she said there are many managers on vacation ?!?.

They probably make themselves a nice life with the deposited funds?

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Expert

Kleinkariert

Forum posts: 1.674 Member since: 18.03.2019

[solved] Money debited from account on 21.12. until today no credit note

30th Dec. 2020, at 12:41 pm CET#8

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Maho78 wrote on 12/30/2020 at 10:52 am: Hi Haublau,

with me also still no credit note of the 50 euros. Caro had contacted me and takes care of it since yesterday, she said there are many managers on vacation ?!?.

They probably make themselves a nice life with the deposited funds?

What else should they do with it? Donate it for noble purposes?

One should vllt. additionally Trustly still switch on, if that does not help. If they say they do not have it, they can not say anything if you make a request to Trustly and the money back again. Would not let up in any case, always insist on their own right.

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Amateur

Maho78

Topic Creator

Forum posts: 117 Member since: 15.10.2020

[solved] Money debited from account on 21.12. until today no credit note

30th Dec. 2020, at 02:14 pm CET#9

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Kleinkariert wrote on 12/30/2020 at 12:41 PM
What else are they going to do with it? Donate it to noble causes?

One should vllt. additionally Trustly still switch on, if that does not help. If they say they don't have it, they can't say anything if you make a request to Trustly and they charge the money back. Would not let up in any case, always insist on their own right.

There is already on the net infos by the management of Trustly informs, if the money was debited and not within 2 working days back to the bank account, the money is definitively with the contracting party (casino). The casino must take care of where the money has stayed and inform its customer (casino member). The support staff of the casino have seen allegedly that the money was not booked back and have allegedly forwarded it to the appropriate office for review and as soon as there is a result you will be in touch again, but at the time should be vacation and it takes a while

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Amateur

HauBlau

Forum posts: 171 Member since: 11.09.2020

[solved] Money debited from account on 21.12. until today no credit note

30th Dec. 2020, at 08:16 pm CET#10

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Curious is all this anyway I could always pay with Trustly up to a certain limit ... that goes since 1 month nowhere more always there is limit for instant deposits 0 ... hmm

Heroes I got today the following email:

Hello,

We have received your request and forwarded it to the relevant department. Once the review is complete, you will receive a response from us via email.

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Casino Heroes: [solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

[solved] Money debited from account on 21.12. until today no credit note

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