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Casino Heroes: [solved] Casinoheroes keeps win of 1500 euro. (Page 3)

Topic created on 23rd Mar. 2021 | Page: 3 of 4 | Answers: 35 | Views: 7,538
Slothot
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 09:52 am CET#21
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Why should you play then? 🤷♂️

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Xardas
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:11 am CET#22
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Slothot wrote on 03/24/2021 at 09:52: Then why play? 🤷♂️

Why should you comment if you have nothing to say about current problem? This is cheating you can see it how you want and I wish you never that something like this is done to you no matter where in your life, because it does not feel great.

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DieWunderharke5000
Top Member

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:28 am CET#23
3 Likes

Liked this post: Anonym, Avatar von TranceBabe TranceBabe, Avatar von Xardas Xardas
You won't want to hear this now, but this is not fraud. The casino did the only right thing after it was recognized that you were banned for life because of Gambling addiction (!)

Did you register at both casinos with 100% identical data? Same email, same address, no birthday number mix-up, etc.?

You seem to be an experienced player and know your way around the casino world. With a look at the site you could have seen that both casinos are operated by the company Hero Gaming Ltd

I'm sorry, but you won't get more than your Deposit back even with a complaint

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upola
Legend

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:31 am CET#24
1 Like

Liked this post: Avatar von Xardas Xardas
But you should not forget that the casino admits a technical error.
Then the casino should also be fair and stand by its mistakes.

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gamble1
Icon

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:46 am CET#25
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Timko12 wrote on 24/03/2021 at 08:01: Yes, I was on it. Don't find it obvious either.
Just because herogaming is on the boom page doesn't mean you have to check it.
If in the agb no explicit references to herogaming, in terms of exclusions stands, I would try everything.
Whereas I am anyway of the opinion that their technical error.... Hmmmm.....was to blame.
And it should come to the payout

Because of the technical error he got his Deposit back and because he should not have played there

@Xardas

I don't think they thought from the beginning that we will divide our company into two companies that sound similar and wait until one of them locks up so that he doesn't have to pay his money

This is more likely to be for regulatory reasons that are coming up soon

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Xardas
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 11:17 am CET#26
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DieWunderharke5000 wrote on 24.03.2021 at 10:28 am: You won't want to hear this now, but this is not fraud. The casino did the only right thing after it was realized that you were banned for life for Gambling addiction (!)

Did you register at both casinos with 100% identical data? Same email, same address, no birthday number mix-ups, etc.?

You seem to be an experienced player and know your way around the casino world. With a look at the site you could have seen that both casinos are operated by the company Hero Gaming Ltd

I'm sorry, but you won't get more than your Deposit back even with a complaint.

Yes both with the same data, I always look at the MGA logo and which casinos belong to which. If you go to the logo at Boom Casino it says Hero Bet Ltd. and at Casino Heroes Hero Gaming Limited, which for me are simply 2 different company names, there is also no reference to Boom or Heroes and their composition on either side.

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DieWunderharke5000
Top Member

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 12:43 pm CET#27
1 Like

Liked this post: Avatar von Xardas Xardas
This is indeed very confusing. I'm really sorry for you, but I'm afraid you won't get any further. Of course, you can still try it

You should never let yourself be blocked somewhere and say you are addicted to gambling if you are not really and want to stop gambling for good

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Butterbrezel
Elite

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 06:23 pm CET#2
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Of course, if you had lost, the casino probably wouldn't have cared that you were banned for gambling.
This could be fraud, but it could also be a technical error as described by the casino.
I guess it is common casino business, which is of course not okay.

On the other hand, you are addicted to gambling. Had you been in control of yourself or had the casino immediately checked correctly,
you wouldn't have been able to bet anything, and you wouldn't have lost anything, but you wouldn't have won anything either. So 0 to 0. As it is now just as well.

No attack, but I see rather the casino from the BASIC in the right, even if the variant as the casino does not cool.

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Anonym

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 11:48 pm CET#3
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always click on the mga beforehand and check where you are playing. by the way, simple casino is also one of them.

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Xardas
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

25th Mar. 2021, at 04:14 pm CET#4
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Autonym wrote on 24.03.2021 at 23:48: always nice to click the mga before and look up where you play. simple casino is also part of it, by the way.

Then click times at Boom Casino and Casino Heroes on the MGA and look at the sites that are listed, this is absolute fraud.

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