Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino Heroes: [solved] Casinoheroes keeps win of 1500 euro. (Page 3)

Topic created on 23rd Mar. 2021 | Page: 3 of 4 | Answers: 35 | Views: 7,363
Slothot
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 09:52 am CET#21
0 Likes

Nobody has liked this post so far
Why should you play then? 🤷♂️

This post has been translated automatically

Xardas
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:11 am CET#22
0 Likes

Nobody has liked this post so far
Slothot wrote on 03/24/2021 at 09:52: Then why play? 🤷♂️

Why should you comment if you have nothing to say about current problem? This is cheating you can see it how you want and I wish you never that something like this is done to you no matter where in your life, because it does not feel great.

This post has been translated automatically

DieWunderharke5000
Top Member

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:28 am CET#23
3 Likes

Liked this post: Anonym, Avatar von TranceBabe TranceBabe, Avatar von Xardas Xardas
You won't want to hear this now, but this is not fraud. The casino did the only right thing after it was recognized that you were banned for life because of Gambling addiction (!)

Did you register at both casinos with 100% identical data? Same email, same address, no birthday number mix-up, etc.?

You seem to be an experienced player and know your way around the casino world. With a look at the site you could have seen that both casinos are operated by the company Hero Gaming Ltd

I'm sorry, but you won't get more than your Deposit back even with a complaint

This post has been translated automatically

upola
Legend

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:31 am CET#24
1 Like

Liked this post: Avatar von Xardas Xardas
But you should not forget that the casino admits a technical error.
Then the casino should also be fair and stand by its mistakes.

This post has been translated automatically

gamble1
Icon

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 10:46 am CET#25
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Timko12 wrote on 24/03/2021 at 08:01: Yes, I was on it. Don't find it obvious either.
Just because herogaming is on the boom page doesn't mean you have to check it.
If in the agb no explicit references to herogaming, in terms of exclusions stands, I would try everything.
Whereas I am anyway of the opinion that their technical error.... Hmmmm.....was to blame.
And it should come to the payout

Because of the technical error he got his Deposit back and because he should not have played there

@Xardas

I don't think they thought from the beginning that we will divide our company into two companies that sound similar and wait until one of them locks up so that he doesn't have to pay his money

This is more likely to be for regulatory reasons that are coming up soon

This post has been translated automatically

Xardas
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 11:17 am CET#26
0 Likes

Nobody has liked this post so far
DieWunderharke5000 wrote on 24.03.2021 at 10:28 am: You won't want to hear this now, but this is not fraud. The casino did the only right thing after it was realized that you were banned for life for Gambling addiction (!)

Did you register at both casinos with 100% identical data? Same email, same address, no birthday number mix-ups, etc.?

You seem to be an experienced player and know your way around the casino world. With a look at the site you could have seen that both casinos are operated by the company Hero Gaming Ltd

I'm sorry, but you won't get more than your Deposit back even with a complaint.

Yes both with the same data, I always look at the MGA logo and which casinos belong to which. If you go to the logo at Boom Casino it says Hero Bet Ltd. and at Casino Heroes Hero Gaming Limited, which for me are simply 2 different company names, there is also no reference to Boom or Heroes and their composition on either side.

This post has been translated automatically

DieWunderharke5000
Top Member

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 12:43 pm CET#27
1 Like

Liked this post: Avatar von Xardas Xardas
This is indeed very confusing. I'm really sorry for you, but I'm afraid you won't get any further. Of course, you can still try it

You should never let yourself be blocked somewhere and say you are addicted to gambling if you are not really and want to stop gambling for good

This post has been translated automatically

Butterbrezel
Elite

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 06:23 pm CET#2
0 Likes

Nobody has liked this post so far
Of course, if you had lost, the casino probably wouldn't have cared that you were banned for gambling.
This could be fraud, but it could also be a technical error as described by the casino.
I guess it is common casino business, which is of course not okay.

On the other hand, you are addicted to gambling. Had you been in control of yourself or had the casino immediately checked correctly,
you wouldn't have been able to bet anything, and you wouldn't have lost anything, but you wouldn't have won anything either. So 0 to 0. As it is now just as well.

No attack, but I see rather the casino from the BASIC in the right, even if the variant as the casino does not cool.

This post has been translated automatically

Anonym

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 11:48 pm CET#3
0 Likes

Nobody has liked this post so far
always click on the mga beforehand and check where you are playing. by the way, simple casino is also one of them.

This post has been translated automatically

Xardas
Amateur

[solved] Casinoheroes keeps win of 1500 euro.

25th Mar. 2021, at 04:14 pm CET#4
0 Likes

Nobody has liked this post so far
Autonym wrote on 24.03.2021 at 23:48: always nice to click the mga before and look up where you play. simple casino is also part of it, by the way.

Then click times at Boom Casino and Casino Heroes on the MGA and look at the sites that are listed, this is absolute fraud.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 03:55 pm CET

Casino Games
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately