[solved] Casinoheroes keeps win of 1500 euro.

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Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

23rd Mar. 2021, at 08:27 pm CET#1

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Hello all,

now I have to open a thread to this special case, were deposited there 2 x 50 euros and a win of 1500 euros achieved, Casinoheroes has nothing in their terms and conditions or in the license of Boom Casino stand.
My account was closed there my 2 times 50 euros were given back to me and the win simply retained.

Hello Xardas
thank you for your patience.

As you have closed your account on our partner site Boom Casino "for life due to gambling addiction", we cannot allow you to play here at Casino Heroes or any of our other sites. However, due to a technical error, you have managed to create an account and we sincerely apologize for the inconvenience.

For this reason the account has been closed and your Deposit refunded via Trustly, in accordance with MGA regulation.

Sincerely

Emilia

Now seriously who do they want to fool? That is not normal or they cheat where they can

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gamble1

Forum moderatorverified

Forum posts: 6.439 Member since: 21.04.2019

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 09:02 pm CET#2

1 Like

Liked this post: Xardas

Hello Xardas

At first glance you are right it is difficult to see that the casinos belong together I say but deliberately difficult because it is not impossible

One recognizes among other things at the company headquarters and partly at the name and the license number that the nevertheless with one another are linked

In how far one could have recognized in advance I will not decide now times

I believe nevertheless there you will have few chances because it is evenly nevertheless somehow if also with difficulty apparent

Ask in the future best always in the Live Chat whether a play there in order goes

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Experienced

Christian1337

Forum posts: 354 Member since: 27.06.2019

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 09:10 pm CET#3

1 Like

Liked this post: Xardas

Oh man....This is a really weird location.

I mean it's their fault that they let you play. If you had lost, I'm sure they wouldn't have discovered the mistake and refunded your deposit.

In a nutshell, the casino can be happy because either you lose or you win and they don't pay out.

Only it is difficult to impute this intention to them. Unfortunately, I believe - even if I find it absolutely not in order - that the casino will get away with it

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Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 09:52 pm CET#4

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Then they should push my win in their (*), hopefully it is at least a warning to many who read here and thus pay in there less to not at all, you lock yourself out of anger in a casino and play in another and suddenly at win belong together, but had I lost 5000 would have been nothing to see from the partner casino.
This is clearly fraud!!!

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Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 10:03 pm CET#5

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please note that Casino Heroes and Boom Casino are Affiliate casinos.
We apologize again for the inconvenience caused. You will no longer be able to create an account on our casino pages.
If you are not satisfied with our response you are free to open a case with eCOGRA: https://ecogra.org/forms/adr-dispute-step-1

Hello Gamblejoe what do you do for the player in such a case?

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gamble1

Forum moderatorverified

Forum posts: 6.439 Member since: 21.04.2019

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 10:42 pm CET#6

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Xardas wrote on 23/03/2021 at 22:03: please note that Casino Heroes and Boom Casino are Affiliate casinos.
We apologize again for the inconvenience caused. You will no longer be able to create an account on our casino pages.
If you are not satisfied with our response you are free to open a case with eCOGRA: https://ecogra.org/forms/adr-dispute-step-1

Hello Gamblejoe what do you do for the player in such a case?

You can still do what it says

Open a case and explain exactly why it was not obvious for you to recognize that the two casinos belong together and what you paid extra attention to, etc...

Then an independent has the decision power and can give you right or just the casino

Gamblejoe would help you 100% but I don't think the casino really cares how your personal assessment was so it's also useless for them to get involved because they will claim "you could have seen it or you should have asked"

In addition, you have received your Deposit back and then you remain only the above-mentioned possibility where something could change

Locking because of Gambling addiction is a requirement that must be strictly adhered to

This post has been translated automatically

Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 10:50 pm CET#7

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gamble1 wrote on 23/03/2021 at 22:42
You can still do what it says

Open a case and explain exactly why it was not obvious for you to see that the two casinos belong together and what you paid extra attention to, etc...

Then an independent has the decision power and can give you right or just the casino

Gamblejoe would help you 100% but I don't think the casino really cares how your personal assessment was so it's also useless for them to get involved because they will claim "you could have seen it or you should have asked"

In addition, you have received your Deposit back and then you remain only the above-mentioned possibility where something could change

Blocking because of Gambling addiction is a requirement that must be strictly adhered to

Can I so unfortunately not confirm, I could e.g. on WestCasino my account despite lifelong closure because of gambling addiction with all prove again open, and have also my deposits not back get although I have taken the MGA with in the boat.
Nobody is interested in whether this is still fair or not
And now times seriously if I click on the MGA logo at Boom there is only Boomcasino and Casino Heroes still all the sites that belong to it who please should guess because which casino belongs to what until it does not come to a win?
And you want to tell me that if I had sunk 5000 would have written to me, oh hello the gentleman we have made a mistake they should not have played here we have sent them back their 5000 euros.
Why does one try to talk this obvious fraud still beautifully? Because it is nothing other than that, and exactly for this reason because we as players are at the mercy of this gang can do with us what they want.

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Visitor

Davidschcku

Forum posts: 16 Member since: 22.04.2019

[solved] Casinoheroes keeps win of 1500 euro.

23rd Mar. 2021, at 11:07 pm CET#8

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Liked this post: Klempo77, Xardas

Thanks for the info. For me these are CON

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gamble1

Forum moderatorverified

Forum posts: 6.439 Member since: 21.04.2019

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 12:48 am CET#9

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Xardas wrote on 23.03.2021 at 22:50
Can I so unfortunately not confirm, I could zb. on WestCasino my account despite lifelong closure because of Gambling addiction with all prove again, and have also my deposits do not get back although I have taken the MGA on board.
No one is interested in whether this is still fair or not
And now times seriously if I click on the MGA logo at Boom there is only Boomcasino and Casino Heroes still all the sites that belong to it who please should guess because which casino belongs to what until it does not come to a win?
And you want to tell me that if I had sunk 5000 would have written to me, oh hello the gentleman we have made a mistake they should not have played here we have sent them back their 5000 euros.
Why does one try to talk this obvious fraud still beautifully? Because it is nothing other than that, and exactly for this reason because we as players are at the mercy of this gang can do with us what they want.

I have not said that

There are casinos that would have acted in this way, but of course there are also some that would have tacitly accepted it, as you say

But it could still be avoided if you had asked in advance in the chat so I do that always I check everything with already had an account etc.

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Expert

WithoutWings

verified

Forum posts: 1.031 Member since: 16.02.2019

[solved] Casinoheroes keeps win of 1500 euro.

24th Mar. 2021, at 07:02 am CET#10

1 Like

Liked this post: Xardas

Boom and Heroes are both a case in point....

I was also locked for life with Boom until recently...

Shortly asked in the chat and schwubs my account is currently open again... Can not actually be ....

This post has been translated automatically

Casino Heroes: [solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

[solved] Casinoheroes keeps win of 1500 euro.

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