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Casino Heroes: Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as ridiculous turnover requirements.

Topic created on 27th Oct. 2018 | Page: 1 of 2 | Answers: 13 | Views: 3,777
Uncrypted

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:15 pm CEST#1
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I signed up to Casino Heroes today because of the great review here at Gamble Joe: Review Community


and already at the first Deposit the operator tried to cheat with the promotion "200%, up to 50€":

At the first deposit there is a window where you have to enter the amount you want to deposit, this is by default unfilled.

Directly below this window you can choose between 2 tabs, one of which advertises: "200% bonus, up to € 50"


So I enter €50, assuming to get the 200% bonus on it and end up with a game balance of €150.

After making my deposit, I am surprised to find that I have only €100 in play.


As a result, I contacted the support of this site.


He said that the website would show how much bonus you get.

Screenshot of the employee:
https://abload.de/image.php?img=c62f72399c18d94c9fca1mpdc7.png


The employee is also right, but he typed in 10€ and only then was this displayed.


Since I have read through first, and then typed 50€, I have not noticed that this changes and then pressed "Deposit".



I would say 99% of all people assume with "200% bonus, up to € 50"
that you can use up to € 50 this bonus and then click on the big "Deposit" without the page again 100 times durchzuforsten whether somewhere what has changed,
because the sentence "200% bonus, up to € 50" is actually not otherwise interpretable.


How Casino Heroes sees it

50€ there is a maximum as a bonus, so only with 25€ there are 50€ Bonuses !!!!


You could also write: "200% bonus, up to €25", but then you would prevent hundreds of new customers 200% bonus, instead of 100%.
It comes as soon as you deposit more than €25 so automatically the 100% bonus to bear.
That means even if you deposit 50€, you don't get 125€( 25€ + (50€(200%Bonus))+25+(25€(100%Bonus))
but only 100% and thus 100€ (with 50€ deposit) although for new customers with 200% bonus is advertised

Likewise, there is nowhere the notice that makes it unambiguous that the 200% is applicable up to max. 25€. Anyone who is not extremely careful will fall for it


After a long discussion with chat support I cashed out my 50€ again, deposited 25€ and manually got 50€ bonus
That was also my idea, the chat support came me first on the tour, a cancellation etc. would not be possible. I wanted logically 200% bonus and not just 100% as a new customer.


Now comes the next hammer...... I find here the spicy note of fraud comes out again clearly:


So I had started to play with 75€ credit


Currently I have a balance of 180€, but I can withdraw 0€ from this balance until I have made 40x75€, i.e. 3000€ turnover.


Again I have written to the chat support.


According to Casino Heroes, this is how it is handled:

As long as I was above 50€ in my case, I played with my money.
When I dropped below 50€, I automatically played with the bonus money.

Since the win was made with Bonus money (when I dropped below $50 balance), I cannot withdraw it until I have made the $3000 turnover.



In my opinion, this is the third degree of fraud. There are also no 2 accounts at Casino Heroes with accountA)25€ accountB)50€

There was a single account with 75€ of which 50€ is bonus money.


I can live with the fact that I can not withdraw anything over bonus money until the amount credited to me as a bonus 40 times.

But that they say here you have 75€, but as soon as you fall below 50€ you get all the wins only as soon as you, as in my case ~3000€ have converted, is utopian high, the bonus is virtually unplayable in most cases.


How do you see that ?

This post has been translated automatically

Rasmik12
Top Member

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:34 pm CEST#2
1 Like

Liked this post: Avatar von ruhrpott ruhrpott
See it differently, sorry.
I think the bonus rules are well formulated and understandable.
I also think they are fair, because the real money is played first and as long as you are still in real money you can cancel and withdraw the bonus.

This post has been translated automatically

Uncrypted

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:40 pm CEST#3
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If you apply the 200% bonus on €25 you can withdraw all your wins only as long as they are in the range above €50.

So if you are at 49.99€ and suddenly hit a 500€ Jackpot, you can't withdraw anything until you have wagered 40x50€, do you think that's fair?

You lure with a quasi unfulfillable bonus, unless you pump money again and again.

This post has been translated automatically

Theone87
Experienced

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:40 pm CEST#4
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Rasmik12 wrote on 10/27/2018 at 8:34 pm: See it differently, sorry.
I think the bonus rules are well written and understandable.
I also think they are fair because the real money is played first and as long as you are still in real money you can cancel and withdraw the bonus.

There is nothing to add. Fair bonus and for me also understandable

This post has been translated automatically

Theone87
Experienced

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:42 pm CEST#5
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Liked this post: Avatar von ruhrpott ruhrpott
Uncrypted wrote on 10/27/2018 at 20:40: If you apply the 200% bonus to 25€ you can withdraw everything in wins only as long as they were earned in the range above 50€.

So if you are at 49,99€ and all of a sudden you hit a 500€ Jackpot, then you can withdraw nix until you have wagered 40x50€, you think that's fair ?

You lure with a quasi unfulfillable bonus, unless you pump money again and again.

Look around at other casinos and their Bonuses, that here is really still quite ok. In most cases, both are added together and may then make Deposit + bonus x 35/40

This post has been translated automatically

ruhrpott
Expert

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:44 pm CEST#6
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Hi, and yes, this is more than fair. You play with your real money and win, and can withdraw directly. Why should it not be fair that you have to wager 3000 € when you are already in the bonus balance? So you have a double chance. You can say against some Bonuses really what, but here in my eyes absolutely not.

This post has been translated automatically

Rasmik12
Top Member

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 08:51 pm CEST#7
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@:Uncrypted
For free money, I think it's fair.

This post has been translated automatically

Uncrypted

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 09:01 pm CEST#8
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I think 75€ is 75€
as long as I don't have 2 accounts with A)25€ and 75€, you can't tell when it's Bonus money and when it's my money.

I assumed (as a newbie) that the casino keeps the bonus until I have wagered the bonus 40x. But wins from the bonus are also held back until this is fulfilled.
So if you don't split the accounts into Realmoney and Bonusmoney, in my legal opinion you can't just say that any amount between 75-50€ is Realmoney and as soon as I drop below 50€, any win falls under the bonus conditions.

So if I have a Pot with 75€, by what right can the casino operator say when it is mine and when it is his "bonus money" in the pot. If he wants to split it like that, then he has to make 2 pots out of it.

If he puts everything in one pot, he has no right to determine when it is bonus and when it is real money.

This post has been translated automatically

ruhrpott
Expert

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 09:04 pm CEST#9
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It's not that hard. You deposited 25 € and got 50 € bonus. Your 25 € are gambled away as soon as you fall below 50 €. You ask how the casino can take the right to withhold that until it is wagered. I ask you: How can you take the right to pay out some of what is the property of the casino? Namely the bonus money. If you had played without the bonus, your €25 would be gone, and you would have no chance to win, except for a new Deposit

This post has been translated automatically

Theone87
Experienced

Casino Heroes bonus borders on fraud. 200% bonus designed to deceive as well as...

27th Oct. 2018, at 09:15 pm CEST#10
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Simply pay attention to when you fall below the 50 €, from then on you automatically play with Bonus money, you keep above the 50 € and win there you can pay it out and the bonus is then deleted, as I said is fair, with many you can only pay out after complete conversion and is from the beginning mixed bonus and real money

This post has been translated automatically

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