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Spins Gods: [solved] win was deleted (Page 2)

Topic created on 29th May. 2020 | Page: 2 of 4 | Answers: 30 | Views: 7,314
Packleader
Rookie

[solved] win was deleted

31st May. 2020, at 01:15 pm CEST#11
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upola wrote on 29.05.2020 at 14:44: And I personally think it's unfair to badmouth a casino just because Packleader doesn't understand the bonus terms.
What should newcomers think if the first post of Packleader contains an untruth.

Who are the most, you can choose or start a poll.

There is no untruth in any syllable of my contribution. And I understand the conditions very well. Since I can express my opinion freely and also will and me no nonsense or what I let impute. T&Cs decent and clear to pretend is really not difficult. But to play with the ignorance of players and to push them in front of the head after fulfilling the turnover requirements is not fair and I stick to that.

Since I after my profit was denied and I could achieve my deposited 250 € another high win and I'm waiting for almost 3 days on its payout or the Verification takes, with the hope that I gamble the coal before again (forget it), my opinion is still that there are far better casinos that work faster and there are no problems with verification and payout.

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Packleader
Rookie

[solved] win was deleted

5th Jun. 2020, at 04:58 pm CEST#12
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Update...after me the first win was canceled because of high bet breach in the bonus. I had from the casino out of goodwill my Deposit of 250 € again. I would have then deposited another 10 € via ecoPayz so that I can also use this method for withdrawal in case of a win.

My account balance was thus 260€ smooth. Have then extra looked, no bonus active.
Started to play, made a bonus buy at White Rabbit for 100€ (no problem, no bonus active)
won just under 1600€. In the end I had then over 1800€ balance and requested the withdrawal

Today I got a mail I would have violated the bonus conditions High Bet Breach. I would have made bets between 14-30€, which is total nonsense because I had even 100€ bet at White Rabbit. But since no bonus was active, it doesn't matter anyway.
The win was deleted again. Current account balance again 250€, which is also not true since I had deposited 260€. But anyway, it should not fail.

I have now requested all activities since my first deposit to prove that I first already once rightly did not get my win and now wrongly the same as an accusation in the room.

I will definitely contact the MGA as it is either fraud or just an oversight.

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Anonym

[solved] win was deleted

6th Jun. 2020, at 12:04 am CEST#13
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If it is said with Bonuses only up to 5 euros bet, then it is logical thinking, that purchased Spinns with 30 euros are not 5 euros bet.And there the casino has not committed fraud.

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Packleader
Rookie

[solved] win was deleted

6th Jun. 2020, at 12:15 am CEST#14
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Herould wrote on 06.06.2020 at 00:04: If it says with Bonuses only up to 5 euros stake, then it is but logical thinking, the purchased Spinns with 30 euros are not 5 euros stake.And there the casino has not committed fraud.

Have you read the entire post?
Yes I have violated the bonus conditions!
Thus, I was deprived of the win.
Then I was refunded my Deposit (250€).
So I won again (without bonus) 1800€, again revoked because of violated bonus conditions. High Bet Breach, stake 14-30€. Without bonus no High Bet Breach possible, besides my highest stake was 100€. Came along?

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Latino
Experienced

[solved] win was deleted

6th Jun. 2020, at 03:35 pm CEST#15
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@packleader:

In your place, I would post this problem in every gambling forum. Only so you hit the casinos sensitive and motivate you to invest more effort in your problem (Can then go very quickly and are then often very accommodating). For English forums I recommend deepl.comfalls your English is not sufficient.
That should actually make all, then would do themselves with the casinos also times what...
The MGA can confidently put behind and only write a complaint for the sake of completeness .... there will not happen much.



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Packleader
Rookie

[solved] win was deleted

6th Jun. 2020, at 04:45 pm CEST#16
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Latino wrote on 06/06/2020 at 15:35: @Packleader:

If I were you I would post this problem in every gamblers forum. Only so you hit the casinos sensitive and motivate you to invest a little more effort in your problem (Can then go very quickly and are then often very accommodating). For English forums I recommend deepl.comfalls your English is not sufficient.
That should actually make all, then would do themselves with the casinos also times what...
The MGA can confidently put behind and only write a complaint for the sake of completeness .... there will not happen much.




I will do that. Thanks

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Packleader
Rookie

[solved] win was deleted

7th Jun. 2020, at 09:49 pm CEST#17
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Next update

Just checked my Casino Gods account and there is positive news for now.

Balance 1801,14€

I have now requested the withdrawal again.

As soon as this is through I will recant any accusations against Casino Gods.

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Latino
Experienced

[solved] win was deleted

7th Jun. 2020, at 10:51 pm CEST#18
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@packleader:

Once this is through I will recant any allegations against Casino Gods.

Why would you do that ?

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Packleader
Rookie

[solved] win was deleted

7th Jun. 2020, at 10:52 pm CEST#19
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Latino wrote on 06/07/2020 at 10:51 pm: @Packleader:


Why would you do that ?

Because it seems it was just an oversight and I'm glad the casino made an effort to solve the problem.

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Packleader
Rookie

[solved] win was deleted

9th Jun. 2020, at 08:34 pm CEST#20
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After the manager promised me that my payout has the highest priority and it will certainly be executed today, I feel once again pretty screwed.

The customer service told me 2 hours ago that my withdrawal was successfully processed, but the status of the withdrawal is still on "pending approval" and that means that nothing has been processed.

But since the day is not quite over and yes could still do what (which I doubt) remains me again nothing but continue to wait for my coal

Customer service is the very last thing, not even the word of a manager counts for anything

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