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Spins Gods: [solved] Payment denied - violation of the terms and conditions

Topic created on 05th Feb. 2020 | Page: 1 of 2 | Answers: 13 | Views: 4,775
Lema1301
Rookie
Hello,

i requested a payout of 450€ after I met the turnover requirements for the Welcome bonus and I still had about 180€ in credit.

A few hours later my withdrawal was deleted and my balance was reduced to the original Deposit amount of €50

The reason given was that I had exceeded the maximum stake (according to the terms and conditions 5€ per spin). I do not remember playing stakes in this amount or even more than 5€.

Is there any hope of a payout in such cases or am I as a player in a losing position in view of the casino's argumentation?

LG

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Spectral
Experienced
Risk, for example, is also not allowed. Could you take a look at the gameplay and see if there's anything over 5 euros?

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x****Y
No Risk function and also no buy free spins. In addition, no re-spins on games like book of Oz

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Lema1301
Rookie
Thank you very much for the reactions.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

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cbz490
Experienced
Lema1301 wrote on 02/06/2020 at 08:53: Thanks already for the responses.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG


If you have bought a bonus you will at most get your Deposit back and even that only if the casino is accommodating

Kind regards

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Spectral
Experienced

Lema1301 wrote on 02/06/2020 at 08:53: Thanks already for the responses.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

Well, it's usually all in the Bonus terms and conditions

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upola
Legend
Lema1301 wrote on 02/06/2020 at 08:53: Thanks already for the responses.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

The problem is that they don't care about your opinion

The casino is only interested in their terms and conditions, and you have apparently violated.

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Lema1301
Rookie
I agree with you in that I understand that a violation of the bonus conditions will result in the cancellation of the winnings earned

What surprises me is on the one hand that the terms and conditions only talk about single stakes greater than €5 and on the other hand that wins that are not related to the stake that violates the terms and conditions are also deleted.

If it were 600€ win from a too high stake then the situation would be clear.

Either way, I will have to come to terms with the casino's decision - no question.

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Begbie
Elite
don't squirm, just write it off as a learning curve.
the mistake will probably not happen to you again.

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v****2

Lema1301 wrote on 06.02.2020 at 14:05: I agree with you in that I understand that a violation of the bonus conditions entails a cancellation of the winnings earned

What surprises me is on the one hand that in the terms and conditions only from Einzeleinsätzen greater than 5 € is the speech and on the other hand also wins, which are not with the AGBs violating stake in connection are deleted.

If it were 600€ win from a too high stake then the situation would be clear.

Either way, I will have to come to terms with the casino's decision - no question.

come to terms with it...is not for nothing the "most common mistake"

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