[solved] Payment denied - violation of the terms and conditions

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Rookie

Lema1301

Topic Creator

Forum posts: 23 Member since: 05.02.2020

[solved] Payment denied - violation of the terms and conditions

5th Feb. 2020, at 09:37 pm CET#1

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Hello,

i requested a payout of 450€ after I met the turnover requirements for the Welcome bonus and I still had about 180€ in credit.

A few hours later my withdrawal was deleted and my balance was reduced to the original Deposit amount of €50

The reason given was that I had exceeded the maximum stake (according to the terms and conditions 5€ per spin). I do not remember playing stakes in this amount or even more than 5€.

Is there any hope of a payout in such cases or am I as a player in a losing position in view of the casino's argumentation?

LG

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Experienced

Spectral

verified

Forum posts: 458 Member since: 13.12.2018

[solved] Payment denied - violation of the terms and conditions

5th Feb. 2020, at 09:49 pm CET#2

1 Like

Liked this post: Lema1301

Risk, for example, is also not allowed. Could you take a look at the gameplay and see if there's anything over 5 euros?

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x****Y

verified

Forum posts: 2.609 Member has been banned

[solved] Payment denied - violation of the terms and conditions

5th Feb. 2020, at 10:02 pm CET#3

1 Like

Liked this post: Lema1301

No Risk function and also no buy free spins. In addition, no re-spins on games like book of Oz

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Rookie

Lema1301

Topic Creator

Forum posts: 23 Member since: 05.02.2020

[solved] Payment denied - violation of the terms and conditions

6th Feb. 2020, at 08:53 am CET#4

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Nobody has liked this post so far

Thank you very much for the reactions.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

This post has been translated automatically

Experienced

cbz490

Forum posts: 349 Member since: 03.01.2020

[solved] Payment denied - violation of the terms and conditions

6th Feb. 2020, at 09:41 am CET#5

2 Likes

Liked this post: Lema1301, Spectral

Lema1301 wrote on 02/06/2020 at 08:53: Thanks already for the responses.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

If you have bought a bonus you will at most get your Deposit back and even that only if the casino is accommodating

Kind regards

This post has been translated automatically

Experienced

Spectral

verified

Forum posts: 458 Member since: 13.12.2018

[solved] Payment denied - violation of the terms and conditions

6th Feb. 2020, at 11:23 am CET#6

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Nobody has liked this post so far

Lema1301 wrote on 02/06/2020 at 08:53: Thanks already for the responses.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

Well, it's usually all in the Bonus terms and conditions

This post has been translated automatically

Legend

upola

Forum posts: 4.247 Member since: 17.05.2018

[solved] Payment denied - violation of the terms and conditions

6th Feb. 2020, at 01:12 pm CET#7

0 Likes

Nobody has liked this post so far

Lema1301 wrote on 02/06/2020 at 08:53: Thanks already for the responses.

The casinos have probably built in some pitfalls....

I have received the game history and can see that I bought a bonus on a bet of 0.40€ for 20€. In the bonus conditions only single bets of over 5€ are prohibited.

I still believe that I have not violated this condition.

All the more annoying: The bonus has cost 20€ and paid 24€. I mean because of 4 € win I probably lose a total of 600 €....

I am currently still in contact with the support and hope for an agreement.

I also can not understand why the entire winnings are confiscated and not only the winnings concerning the respective stakes.

LG

The problem is that they don't care about your opinion

The casino is only interested in their terms and conditions, and you have apparently violated.

This post has been translated automatically

Rookie

Lema1301

Topic Creator

Forum posts: 23 Member since: 05.02.2020

[solved] Payment denied - violation of the terms and conditions

6th Feb. 2020, at 02:05 pm CET#8

2 Likes

Liked this post: Anonym, Packleader

I agree with you in that I understand that a violation of the bonus conditions will result in the cancellation of the winnings earned

What surprises me is on the one hand that the terms and conditions only talk about single stakes greater than €5 and on the other hand that wins that are not related to the stake that violates the terms and conditions are also deleted.

If it were 600€ win from a too high stake then the situation would be clear.

Either way, I will have to come to terms with the casino's decision - no question.

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Elite

Begbie

Forum posts: 2.681 Member since: 11.01.2018

[solved] Payment denied - violation of the terms and conditions

6th Feb. 2020, at 02:09 pm CET#9

3 Likes

Liked this post: Anonym, Lema1301, Spectral

don't squirm, just write it off as a learning curve.
the mistake will probably not happen to you again.

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v****2

Forum posts: 621 Member has been banned

[solved] Payment denied - violation of the terms and conditions

7th Feb. 2020, at 12:22 am CET#10

1 Like

Liked this post: Lema1301

Lema1301 wrote on 06.02.2020 at 14:05: I agree with you in that I understand that a violation of the bonus conditions entails a cancellation of the winnings earned

What surprises me is on the one hand that in the terms and conditions only from Einzeleinsätzen greater than 5 € is the speech and on the other hand also wins, which are not with the AGBs violating stake in connection are deleted.

If it were 600€ win from a too high stake then the situation would be clear.

Either way, I will have to come to terms with the casino's decision - no question.

come to terms with it...is not for nothing the "most common mistake"

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[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

[solved] Payment denied - violation of the terms and conditions

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