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Spins Gods: [solved] Bonus was simply canceled - win from collected free spins was not credited (Page 2)

Topic created on 22nd May. 2020 | Page: 2 of 3 | Answers: 27 | Views: 5,287
Anonym

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:52 pm CEST#11
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It is forbidden in all casinos to end or almost end the wager during a bonus stunt.

Nevertheless, the casino must give you back your deposited money...

This post has been translated automatically

hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:04 pm CEST#12
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Royal777 wrote on 05/22/2020 at 15:52: It is forbidden in all casinos to end or almost end the wager during a bonus stunt.

Nevertheless, the casino must give you back your deposited money...

i try it again short and sweet - 20 euros with 100% loaded - gambled for hours - with the last 80 euros bonus credit free spins collected - about 10 cents left on it (bonus Active 650 euros of 800 converted) - before I could play the games kick get - bonus after logging in at once canceled - unfortunately not directly noticed - no win in the collected Freispeilen credited. Had the connection problem with the associated kick been nicth - this would never have happened - hence the reason why I turn to the support because it is not about any unfulfilled operations or anything else - but about the bonus by the connection problems as it seems automatically canceled although he was active.

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masstube
Experienced

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:07 pm CEST#13
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hamburgerjung11 wrote on 22.05.2020 at 16:04
i try it again short and sweet - 20 euros with 100% loaded - gambled for hours - with the last 80 euros bonus credit free spins collected - about 10 cents left on it (bonus Active 650 euros of 800 converted) - before I could play the games kick get - bonus after logging in at once canceled - unfortunately not directly noticed - no win in the collected Freispeilen get credited. Had the connection problem with the associated kick been nicth - this would never have happened - hence the reason why I turn to the support because it is not about any unfulfilled operations or anything else - but about the bonus by the connection problems as it seems automatically canceled although he was active.

Sorry but why should a bonus be canceled by connection problems?
As I said, many casinos do not allow bonus stunts have you ever asked in the chat if that was / is allowed?

This post has been translated automatically

mowolum
Elite

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:08 pm CEST#14
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You could be out of luck.
I had a similar case. the casino has talked out, it would be a final products problem and for the performance of the connections you get delivered not responsible. so also not liable what by Internet Abbrucch arises or can enstehen.

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masstube
Experienced

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:14 pm CEST#15
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Excerpt from the Live Chat:


I like to ask if i am allowed to save freegames and open them later


Tiffany 16:12
Game delaying is not permitted I am afraid.


This post has been translated automatically

hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:14 pm CEST#16
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masstube wrote on 22/05/2020 at 16:07
Sorry but why should a bonus be canceled for connection problems?
As I said many casinos do not allow bonus stunts have you ever asked in chat if that was/is allowed?

I suspect since it was a relatively small amount, this was "rounded off". But I can not explain it to me because it was canceled only after the kick. I know it only from Wildz that z.b 1 cent credit is rounded off and the bonus is then canceled. But I had left extra for another turn in a slot on it, because I've never had to make the erfahrugn that this is then canceled just because you only have 10 cents credit. Well I'll let you know as soon as I know more on the part of the casino. According to their conditions, collected games expire only if the bonus is no longer active or no more turnover conditions are required, but since mine was still active and I still had credit (even if little) and still had to convert about 150 euros, this is not the case.

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Anonym

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:17 pm CEST#17
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hamburgerjung11 wrote on 22.05.2020 at 16:04
i try it again short and sweet - 20 euros with 100% loaded - gambled for hours - with the last 80 euros bonus credit free spins collected - about 10 cents left on it (bonus Active 650 euros of 800 converted) - before I could play the games kick get - bonus after logging in at once canceled - unfortunately not directly noticed - no win in the collected Freispeilen get credited. Had the connection problem with the associated kick been nicth - this would never have happened - hence the reason why I turn to the support because it is not about any unfulfilled operations or anything else - but about the bonus by the connection problems as it seems automatically canceled although he was active.

So it was certainly not due to the interruption of your connection, that usually happens more often.

What did you do with the free spins that you got with the 100% bonus? You are not allowed to play them during your bonus.
Did you violate the Maxbet limit of 0.50 cents per line?


The following is also forbidden. The point "b" will probably apply to you...


  • a. Switching from a low-weighted game (25% or less) to a high-weighted game (100%) after the balance is 50% or higher compared to the balance before playing the low-weighted game.

  • b. Delays during game rounds regardless of the game, including free spins and bonus rounds at a later time when Wagering requirements are no longer required and/or redepositing while the free spins or bonus round is still available. Bonuses and any winnings resulting from them will be declared void in case of non-compliance.



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hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:26 pm CEST#18
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Royal777 wrote on 22.05.2020 at 16:17
So it was certainly not due to the interruption of your connection, that usually happens more often.

What did you do with the free spins that you got with the 100% bonus? You are not allowed to play them during your bonus.
Did you violate the Maxbet limit of 0.50 cents per line?


The following is also forbidden. The point "b" will probably apply to you...


  • a. Switching from a low-weighted game (25% or less) to a high-weighted game (100%) after the balance is 50% or higher compared to the balance before playing the low-weighted game.

  • b. Delays during game rounds regardless of the game, including free spins and bonus rounds at a later time when Wagering requirements are no longer required and/or redepositing while the free spins or bonus round is still available. Bonuses and any winnings resulting from them will be declared void in case of non-compliance.




Due to the connection problem, however, I was logged off and on again, which apparently resulted in the cancellation of the low bonus balance

This post has been translated automatically

masstube
Experienced

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:33 pm CEST#19
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hamburgerjung11 wrote on 22.05.2020 at 16:26
Due to the connection problem, however, I was logged off. and logged back in again which apparently resulted in the cancellation of the low bonus credit

As I said it is not allowed to collect free spins at Casino Gods at all. Hope you get at least your Deposit back without problems

This post has been translated automatically

upola
Legend

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 04:41 pm CEST#20
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@hamburgerjung
But I had left extra for another turn in a slot on it,

So you wanted to gamble away the 10 cents and then start the bonus rounds.
Also that would have been forbidden, and would have led to the same Ergebniss.

This post has been translated automatically

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