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Spins Gods: [solved] Bonus was simply canceled - win from collected free spins was not credited

Topic created on 22nd May. 2020 | Page: 1 of 3 | Answers: 27 | Views: 5,286
hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 02:45 pm CEST#1
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Good day, I had casinogods 20 euros loaded with my welcome bonus. After hours of gambling I had started to collect free spins in different games - to play them later one after the other. When I was still at about 10 cents account balance, I was kicked because of connection problems, then my bonus was canceled what I unfortunately did not notice. I then played my 7 free spins in 7 different games, but unfortunately I was not credited a single cent of the wins, I first thought it was a technical problem and the whole thing will be posted later. was unfortunately not so - my account was still on 0 and my bonus gone (which was almost implemented). I then contacted the support, I was also answered but unfortunately not to my request, since the support is only in English, I thought only I had expressed myself incorrectly - so again support written, only this time I was simply sent a link of the bonus conditions and said you can not help me the bonus is canceled. But it says nowhere that Casinogods cancels the bonus when the balance is low. Unfortunately, I am not helped, what can I do? lg

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gamble1
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[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:15 pm CEST#2
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You have probably violated one point of the terms and conditions - you are not allowed to bunker free spins with a bonus

Since many people take a bonus FS collect and then play them if the bonus is canceled by too low balance would have all the winnings cash so this is usually prohibited with bonus

Vill you have a system that detects and prevents such a thing but then you would have no chance because the fault lies with you

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Anonym

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:20 pm CEST#3
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What gamble1 says. See point 15.b). Almost all casinos prohibit bonus hunts when you play with bonus money.

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hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:23 pm CEST#4
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Yes would apply if my bonus would no longer have been active but I have kept extra credit, so my bonus was still active! Unfortunately, my bonus balance was apparently automatically canceled by Casinogods after a connection problem with which then apparently my collected free spins were no longer valid, but that's not my fault? I had read the conditions before and had an active bonus.

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gamble1
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[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:27 pm CEST#5
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hamburgerjung11 wrote on 22.05.2020 at 15:23 clock: Yes would apply if my bonus would not have been active but I have kept extra credit, so my bonus was still active! Unfortunately, Casinogods after a connection problem my bonus balance was apparently automatically canceled with which then apparently my collected free spins were no longer valid, but that's not my fault? I had read the conditions before and had an active bonus

You still had 10 cent credit

Casinos have different limits some delete at 50 cents the bonus some at 20 cents and some not at all

I am pretty sure that it is there so that the bonus is canceled when credit falls below zb.15 cent or so

Because 10 cent and then bonus gone is more than realistic

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hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:35 pm CEST#6
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gamble1 wrote on 05/22/2020 at 3:27 pm
You still had 10 cent credit

Casinos have different limits some clear the bonus at 50 cents some at 20 cents and some not at all

I am pretty sure that it is there so that the bonus is canceled when credit falls below zb.15 cent or so

Because 10 cent and then bonus gone is more than realistic

But that is nowhere in the conditions?? I could theoretically still play with it and that it was only after the kick is even sillier because I have not canceled it myself. I see ehr a technical problem and is also a stupid and complicated case, sure to find a solution - the support is just super behind. wait and see

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Gonzo
Rookie

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:49 pm CEST#7
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--- Post removed by admin - insult ---

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gamble1
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[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:49 pm CEST#8
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hamburgerjung11 wrote on 22.05.2020 at 15:35
That is but nowhere in the conditions?? I could theoretically still play with it and that it was only after the kick is even doofer because I have not canceled it myself. I see ehr a technical problem and is also a stupid and complicated case, sure to find a solution - the support is just super behind. wait and see

I hope of course very much for you that they find a solution but also befriend you for safety that they make you aware of a violation

Keep us gladly up to date

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masstube
Experienced

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:49 pm CEST#9
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Moin
Bonus Hunts are prohibited in most casinos.
Is at Casino Gods also in the conditions if not perfectly described

Delays during game rounds regardless of the game, including free spins and bonus rounds at a later time when no more Wagering requirements are needed and/or redepositing while the free spins or bonus round is still available. Bonuses and any winnings resulting from them will be declared void in case of non-compliance.

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hamburgerjung11
Visitor

[solved] Bonus was simply canceled - win from collected free spins was not...

22nd May. 2020, at 03:50 pm CEST#10
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Gonzo wrote on 05/22/2020 at 15:49: --- post removed by admin - insult ---

complete bullshit, you are completely missing the point. thanks for nothing

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