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Spins Gods: [solved] Account restricted

Topic created on 17th Apr. 2020 | Page: 1 of 1 | Answers: 2 | Views: 2,817
adrijana92

[solved] Account restricted

17th Apr. 2020, at 04:47 pm CEST#1
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On 31.03.2020 I won a sum of over 22,000€ at Casino Gods, I was not happy about the win because I played with bonus and unknowingly violated the bonus conditions. I usually know the bonus conditions well, but I haven't played in an online casino for three years and that's why it might have happened, but if I hadn't violated the bonus conditions, I wouldn't have won😉. But that's not the issue, I wanted to play again on 01. or 02.04.2020 again and me kamm this message: Is not allowed to open Game with withdraw only Role.

I wrote to Live Chat, they said to me as always the usual cookies etc delete and restart the game, did not work, no matter, I play tomorrow, I thought to myself. Next day the won money was gone, only my deposited 50€ were there, I was immediately aware of what was going on, written to customer support to get my game plan to insure myself and everything was right, I have not even tried to argue about what would be pointless, what has made me just a bit puzzled is the time what is on the game plan. It says I started playing at about 8:30am, even though I didn't Deposit with Paysafecard until 10:43am. As I said, that's not the issue either. I was concerned with the fact that since 02.04.2020 my account is restricted and I can not gamble or withdraw the 50€, customer support does not even report, on live chat I am only comforted, only on 11.02.2020 one got in touch and said I have to send my documents to verify my account that I can then play again, which I actually can not understand, but ok I sent the documents then on 12.04.2020 to the casino, the processing time of 72 hours has been significantly exceeded and my account is still today the 17.04.2020 restricted. If one is on the way here from Casino Gods, please take care of the case, I want to be able to either play the 50€ or pay out, that's all I want.

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Julian
Elite

[solved] Account restricted

17th Apr. 2020, at 05:32 pm CEST#2
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Hey adrijana92,

I have left you a message via Communicator.

This post has been translated automatically

Julian
Elite

[solved] Account restricted

21st Apr. 2020, at 09:46 pm CEST#3
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The account restriction from the thread creator has been fixed and thus the problem has been solved, so I will close the thread.

This thread was closed

This post has been translated automatically

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