Complaint about Casino Gods.
I need your help !
On 11.06.20 I opened a player account at Casino Gods! I deposited 100 euros and took at the same time still the Welcome bonus of 100 Euo in claim! I started so with 200 euros! Everything went great, the casino gave me good wins. after many hours of continuous playing I had played through the bonus and my won amount was 1200 euros! This amount was after I had managed the turnover to real money and was ready to pay out!
I requested a payout of 500 euros! With the remaining 700 euro I wanted to continue playing ! I played 2/3 days further and increased my win/real money to 1500 euro !
Then the shock...account locked ! What to do now ? I contacted an employee in the chat! He told me that I had violated the bonus rules ! I said no, that can not be ! Please check again: but he said, "I had 2 spins of 10 and 15 euros" ! I was shocked,I have never violated the bonus rules,I don't play since yesterday ! I also like to play with bonus and try new casinos ! He said he will send me the game history ! 2 days later I had the game history in an email! In this was also, that the two spins would be highlighted in red, so that I find you easier.
After a thorough review of my game history, I noticed that there is something wrong with the times between the individual spins! I saw that I always needed 3-4 seconds between each spin, but on the spin with the so-called ''bad'' spin of 15euro the next over 5 euro I only needed 2 seconds...that's kinda weird! I need only 2 seconds where I change the bet and the new spin! I contacted a good acquaintance, an IT expert and software developer.he looked at the game and we then recreated this.it came out that we never made it under 5 seconds, and with a high-speed comp.and ne super Internet connection! So I was advised to contact the casino again, so that they look at my game again. As a response came, "Unfortunately, we must inform you that you have violated the bonus rules and the money won remains confiscated! And please always remember, gambling can be addictive
Boah...what is going on!?
Now I ask you what can I do? Who can help me here?
In this statement it is clear that you have increased from 2.50€ to 15€ and then back to 2.50. Even if you have only ever played one spin on this amount you can forget your win.
I went through the same thing at Casino Gods. 1900€ gone because of violation of the bonus conditions
You learn from your mistakes
you must never make such high bets that are not allowed at all
you must always read the terms and conditions or always Deposit without bonus
deposit again somewhere else and forget about the win
This post has been translated automatically
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Complaint and help
18th Jun. 2020, at 07:54 pm CEST#7
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Slot-Hunter wrote on 06/18/2020 at 13:52: Risk ladder used ?
Correct answer Since the TE also does not need to write "no, I have not". 4€ stake - > won 5€ (balance rises by 1€) - > used Risk ladder with the win and came up from 5€ to 10€ (balance rises by 5€), then pushed up to 15€ with the 10€ (balance rises again by 5€), then falls back to 5€ (loses 10€ in balance) and also squirrels this still on the ladder (balance falls by the remaining 5€)
Casino Gods or the Genesis group in general is usually very strict about their bonus policy.
Look for another casino btw there are far better like Platin / Vera&John / Boomcasino / Videoslots / Twin
hm...I think you're probably right with the R. ladder....I break together That must have happened between the 8-10 Gentle Jack, there always begins with me the phase of memory loss and all greed synapses are set free
Would not have thought that one violates the bonus rules with R. ladder use immediately! Blööööde rule!!!
But well, the money is gone I had already thought when my account was locked!
With stones throw to hit a tank is anyway pointless!
In this sense:
Thank you for your answers!
Wish you good luck with the next spin!
Complaint and help
Nobody has liked this post so far
I need your help !
On 11.06.20 I opened a player account at Casino Gods! I deposited 100 euros and took at the same time still the Welcome bonus of 100 Euo in claim! I started so with 200 euros! Everything went great, the casino gave me good wins. after many hours of continuous playing I had played through the bonus and my won amount was 1200 euros! This amount was after I had managed the turnover to real money and was ready to pay out!
I requested a payout of 500 euros! With the remaining 700 euro I wanted to continue playing ! I played 2/3 days further and increased my win/real money to 1500 euro !
Then the shock...account locked ! What to do now ? I contacted an employee in the chat! He told me that I had violated the bonus rules ! I said no, that can not be ! Please check again: but he said, "I had 2 spins of 10 and 15 euros" ! I was shocked,I have never violated the bonus rules,I don't play since yesterday ! I also like to play with bonus and try new casinos ! He said he will send me the game history ! 2 days later I had the game history in an email! In this was also, that the two spins would be highlighted in red, so that I find you easier.
After a thorough review of my game history, I noticed that there is something wrong with the times between the individual spins! I saw that I always needed 3-4 seconds between each spin, but on the spin with the so-called ''bad'' spin of 15euro the next over 5 euro I only needed 2 seconds...that's kinda weird! I need only 2 seconds where I change the bet and the new spin! I contacted a good acquaintance, an IT expert and software developer.he looked at the game and we then recreated this.it came out that we never made it under 5 seconds, and with a high-speed comp.and ne super Internet connection! So I was advised to contact the casino again, so that they look at my game again. As a response came, "Unfortunately, we must inform you that you have violated the bonus rules and the money won remains confiscated! And please always remember, gambling can be addictive
Boah...what is going on!?
Now I ask you what can I do? Who can help me here?
This post has been translated automatically
Complaint and help
Nobody has liked this post so far
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I went through the same thing at Casino Gods. 1900€ gone because of violation of the bonus conditions
You learn from your mistakes
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you must always read the terms and conditions or always Deposit without bonus
deposit again somewhere else and forget about the win
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Correct answer Since the TE also does not need to write "no, I have not". 4€ stake - > won 5€ (balance rises by 1€) - > used Risk ladder with the win and came up from 5€ to 10€ (balance rises by 5€), then pushed up to 15€ with the 10€ (balance rises again by 5€), then falls back to 5€ (loses 10€ in balance) and also squirrels this still on the ladder (balance falls by the remaining 5€)
;)
Edit: font color adjusted
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Casino Gods or the Genesis group in general is usually very strict about their bonus policy.
Look for another casino btw there are far better like Platin / Vera&John / Boomcasino / Videoslots / Twin
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In the game history it is clear and with such a "small" payout amount, the casino will hardly falsify any data if there was any suspicion...
As already mentioned, the entire genesis group is very strict about bonus conditions.
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Would not have thought that one violates the bonus rules with R. ladder use immediately! Blööööde rule!!!
But well, the money is gone I had already thought when my account was locked!
With stones throw to hit a tank is anyway pointless!
In this sense:
Thank you for your answers!
Wish you good luck with the next spin!
This post has been translated automatically
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