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Casimba: Win allegedly paid out, but never received..

Topic created on 23rd Sep. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,378
legitl

Win allegedly paid out, but never received..

23rd Sep. 2020, at 09:20 pm CEST#1
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Hello all,
i would like to take this opportunity to warn other players about Casimba.

After I won 130€ (without bonus) I initiated the withdrawal (on 18.08.20).
This was approved after the usual Verification by sending an ID card. I specified my online account at Revolut bank as the recipient.
Subsequently, I should perform a more extensive verification (sending a bank statement and a cell phone bill).

After the payment did not arrive, I asked the customer support and received the answer that the withdrawal had already been made.
I refuted this by sending a bank statement for the period in question, as well as bank statements from my other account to rule out a previous transfer.

Since then, I have not received a substantiated answer from the support and finance department. Only automated responses assuring me that my documents will be forwarded.
I am extremely disappointed and feel betrayed after a month of waiting.

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Anonym

Win allegedly paid out, but never received..

24th Sep. 2020, at 09:16 am CEST#2
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Check with Revolut as well as the casino and ask for proof of payment. There are more and more cases where Revolut Casino blocks credit notes and sends them back to the sender or they hang in the system.

Did you Deposit by Revolut credit card? With this there are very often technical problems with casino transactions. Cc deposits from the UK are no longer allowed and that is where Revolut is based.

It is better to use another payment method.


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Anonym

Win allegedly paid out, but never received..

24th Sep. 2020, at 09:21 am CEST#3
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Casimba is WHG, they are reputable, money usually available 3 days after withdrawal.

I am almost sure the problem is technical in nature related to Revolut. A player had the same problem with over 20.000€ at Cashimashi. There is a complaint about this on Askgamblers where it is clarified.

As I said, ask the casino or the finance department to give you a proof of payment or check if it came back.
Live chat is junk at WHG, you have to write to the back office.

Or just contact Caro via Communicator, they will help you at GJ. This will probably be the easiest way for you.

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