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Cashi Mashi: [solved] CashiMashi verification and payment duration

Topic created on 26th Sep. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,964
Anonym

[solved] CashiMashi verification and payment duration

26th Sep. 2019, at 03:40 pm CEST#1
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Hello Community,

i would like to share with you today my experience with CashiMashi and at the same time also file a complaint, because in my opinion this is not how it works.

I found CashiMashi through this forum and registered there and lost quite a high contribution right at the beginning, which is not a problem. But the sporting ambition was awakened in me, so I tried again, which was quite successful.

On 09/19/2012 to 09/20/2019 I played my way up to 18,000 euros and brought this to the payout. Since I could not upload any documents there myself, I went to the chat and got info. They gave me an email address and I sent my documents there. As a small opinion booster, I set all limits to 1 euro, which I do almost everywhere I expect the first payout.

Later that day I received an email from CashiMashi that they still need the screenshot from Skrill. I am of course not new to this procedure, which is why I was quite annoyed that I made this mistake. Within 10 minutes I submitted this screenshot and asked in the chat again if everything fits. It was confirmed to me

Only on 25.09.2019 I received from CashiMashi the email that my account is now verified and I should wait for the next mail regarding payout. In the meantime, I had sent an email there and told them that I am disappointed about the duration of the verification. I'm just used to it differently and in this day and age you can't really afford this anymore. The offer is just too big and in my opinion you should not stall players in this way.

Yesterday I got a mail from CashiMashi, that I surely did not miss that they have the right to split the payouts. I post the content here.


Thank you for your email,

As you should probably know and according to our Terms and Conditions, If you wish to withdraw a part of the winnings which is amounted to 10.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into instalments. until the full amount is paid out. You will not get any interest on outstanding amounts.

For more information please refer to our T&C page. https://www.cashimashi.com/terms-and-conditions

You will be contacted via email once your withdrawal request has been approved and processed by the Financial Team.

Should you require any further assistance don't hesitate to contact us,

Kind regards

There is not a single word in the German T&C about splitting withdrawals. For me, the German terms and conditions apply Of course, I have read through them in advance and saved them locally.


I have been in contact with Julian for a few days about this matter and he is standing up for me. In principle, I think it's a shame that CashiMashi is dragging out the process so brutally and for that reason I'm making it public here, so that all users think beforehand whether they want to register there and try their luck. There are already some examples here in the forum with similar behavior

I have long considered the step, because I always try to avoid "negative advertising", because I think that you should always contact the casino first. I have done this and I was given to understand clearly that they refer to the terms and conditions and will not take care of my request

Therefore, I can only advise everyone here not to Deposit or register with CashiMashi. The further course I will post here and then everyone can make his own picture. Of course, tomorrow (if nothing happens in the matter) I will also bring the whole thing to askgamblers and casinomeister. I am also thinking about a complaint to the MGA

The weekly payout limit of 2,000 euros is an absolute joke. If I had known this in advance, I would not have registered there in the first place. Of course, I read through the T&Cs for my country and didn't have all the languages translated in advance
https://www.cashimashi.com/terms-and-conditions

If they want to go through with it, let them. They won't move me one millimeter in the direction of me even depositing there again or canceling anything with this practice. Then we'll just sit it out and I'll post my experiences widely on the internet.

Please refrain from writing me privately and asking what game(s) I played there

This post has been translated automatically

Anonym

[solved] CashiMashi verification and payment duration

27th Sep. 2019, at 04:43 pm CEST#2
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Update

After Julian's effort I received the payout today completely (and not splitted). Therefore, it turned out well in the end. However, I doubt that without Julian's bet a) it would have been paid out in full and b) it would have gone quickly in the end.

For me, a quick Verification and payout is a No. 1 criterion whether I will play in this OC again. Personal contact (exclusively via email of course) is also important to me somewhere, so that one is regularly informed about updates and the current status. If there is a time delay, I want to be informed about it. Every halfway well managed company handles it that way. Since OC's also deal with my money, I also demand an update. If this is not the case, I am free to change the provider.

I will continue to watch CashiMashi, but at the moment it is no longer an option for me.

Thanks to Julian and generally to the volunteer effort here. It is an absolute luxury to know that you are being helped in cases like this, where you would otherwise not get a hearing on your own in the middle of nowhere. That deserves my deepest respect.

In the forum I will start a PSC action as a small thank you. Stay tuned.

This post has been translated automatically

Julian
Elite

[solved] CashiMashi verification and payment duration

27th Sep. 2019, at 05:05 pm CEST#3
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According to the manager, the customer refers to the following clause:

5.5. The player's identity is verified for cumulative withdrawals of €2,300.

5.6. In certain circumstances we may need to contact you and request you to provide us directly with further information in order to complete the verifications. If you do not or cannot provide us with this information, we may suspend your account until you provide us with this information or permanently close your account. In addition, you will be required to bring proof of your identity each time you make a withdrawal of funds in the amount of two thousand three hundred euros (EUR 2,300) or deposits of euros (EUR 2,000) within 180 days.

The manager also informed me of the following:

"Any reputable casino, must perform the verifications from these limits, that is so prescribed by the MGA


The Verification of the customers are usually carried out successfully within 24 to 48 hours. Unfortunately, in this case there was a delay in the process because the customer did not send us the complete documents."


Since the thread creator has received his payout and thus the problem has been solved, I will close the thread.


This thread was closed

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