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Cashi Mashi: [solved] Cashi Mashi embezzles 100 euro deposit

Topic created on 22nd Mar. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,395
Bayos
Visitor

[solved] Cashi Mashi embezzles 100 euro deposit

22nd Mar. 2021, at 08:22 am CET#1
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Hello to the round,

i tried to Deposit in this casino on 03/03/2021 via Trustly (Worked smoothly before) and on the first try the process of Trustly broke down for no reason.
When I tried again, I got as far as confirming the bank transfer and the money was debited, however, it was not completed at the operator, the money thus did not arrive my player account

So I went to the chat at CashiMashi and there they said it goes up to 48H hours in such cases, then the money should be booked. As you can see, today is 22.03. and my money is still somewhere in the nowhere

The support of CashiMashi wanted in the meantime many different documents from me, account statement where the payment is to be seen, transfer confirmation of my bank, in the meantime the problem was pushed on Trustly and I should clarify with them, then they felt responsible again

As a last result of CM I now received a response from Trustly, in which is described as in the OrderID 249XXXXXXXXXX no money flowed

The Order ID has 10 digits,

If I file a complaint directly with Trustly, you need the Order ID = 10-digit reason for payment in the remittance slip

In the case of my payment referred to, the Or ID is not 249XXXXXXX but 250XXXXXXX.

The whole thing currently looks to me as if Cashi Mashi is looking here completely at the wrong payment, which I have also told the support again

With every other operator, where I had such a topic before, something like that was solved within 1-2 days. Here I have given up hope in the meantime. Probably there are no phones at CM in support to call a business partner (service Provider Trustly) briefly and solve the mystery

Note that in the future with your payments in this casino, if you do not want trouble, no bank deposit

This post has been translated automatically

Narkaz

[solved] Cashi Mashi embezzles 100 euro deposit

22nd Mar. 2021, at 12:35 pm CET#2
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Hello,

Without wanting to take the casino in protection. I have also paid out several times via Trustly and can unfortunately not share this experience with you.

Good luck

This post has been translated automatically

Julian
Elite

[solved] Cashi Mashi embezzles 100 euro deposit

22nd Mar. 2021, at 12:56 pm CET#3
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Hi Bayos, I left you a message via Communicator.

This post has been translated automatically

Dutch78
Expert

[solved] Cashi Mashi embezzles 100 euro deposit

22nd Mar. 2021, at 01:31 pm CET#4
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Julian wrote on 03/22/2021 at 12:56 pm: Hi Bayos, I left myself a message via Communicator.

Unfortunately this is of no use Julian, if you leave yourself a message via Communicator, it would be better if you leave him/her a message

This post has been translated automatically

Julian
Elite

[solved] Cashi Mashi embezzles 100 euro deposit

22nd Mar. 2021, at 06:26 pm CET#5
1 Like

Liked this post: Avatar von Dutch78 Dutch78
Dutch78 wrote on 03/22/2021 at 1:31 pm

Unfortunately this is of no use Julian, if you leave yourself a message via Communicator, it would be better if you leave him/her a message

Oops, very thoughtful of you

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Dutch78
Expert

[solved] Cashi Mashi embezzles 100 euro deposit

22nd Mar. 2021, at 06:39 pm CET#6
1 Like

Liked this post: Avatar von Julian Julian

Julian wrote on 03/22/2021 at 6:26 pm
Oops, very thoughtful of you

That's how I came to you

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Bayos
Visitor

[solved] Cashi Mashi embezzles 100 euro deposit

24th Mar. 2021, at 08:09 am CET#7
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After 3 weeks, the issue is over

@Narkaz: I have never had any problems with Trustly with other deposits and withdrawals

Only with this one it was like that. And the end result at the casino was that they had looked in a wrong order ID and said the money was not debited from my account - despite account statement

The whole thing was now solved by Trustly itself and that within two hours, although I was also told there that this is actually not your responsibility, since the operator is responsible here. With my order ID, they were able to find the payment and refunded it to me immediately

The case is closed for me, the customer service at CashiMashi continues to be poor

With that I close the case and thanks for the quick help @Julian

This post has been translated automatically

Sabine
Experienced

[solved] Cashi Mashi embezzles 100 euro deposit

24th Mar. 2021, at 10:50 am CET#8
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Since the TE's problem is solved, I'll close the thread.

This topic was closed

This post has been translated automatically

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