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Cashi Mashi: [solved] Money allegedly does not arrive at Cashi Mashi

Topic created on 03rd Feb. 2023 | Page: 1 of 1 | Answers: 5 | Views: 1,020
wettibernd
Expert

[solved] Money allegedly does not arrive at Cashi Mashi

3rd Feb. 2023, at 11:21 am CET#1
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Was a somewhat strange thing, I wanted to Deposit on 31 January at CashiMashi 100€, that has not worked then I tried it 2x via other payment providers. Anyway, is now in my player account 3xdie deposit of 100€ with the note "canceled" but once I was debited 100€ as Sofortüberweisung from the bank account. Have now beine complaint there run with ticket no. but really nothing happens. Normally, something like that has cleared up within 2 business days. I have also written to Caro. Should I now try to get the deposit back at my house bank or wait what happens?

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gamble1
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[solved] Money allegedly does not arrive at Cashi Mashi

3rd Feb. 2023, at 11:45 am CET#2
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wettibernd wrote on 03.02.2023 at 11:21 clock: Was a somewhat strange thing, I wanted to Deposit on 31 January at CashiMashi 100€, that has not worked then I tried it 2x via other payment providers. Anyway, is now in my player account 3xdie deposit of 100€ with the note "canceled" but once I was debited 100€ as Sofortüberweisung from the bank account. Have now beine complaint there run with ticket no. but really nothing happens. Normally, something like that has cleared up within 2 business days. I have also written to Caro. Should I now try to get the deposit back at my bank or wait what happens?

The house bank can make there now nothing more no matter where the money is it has left the house bank after one working day you could but ask nicely if they can help you in the search then you find out at least once whether it was canceled by them


Would be unlikely because it would be usually directly back there but quite possible

I guess it is somewhere between payment Provider and Cashimashi

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wettibernd
Expert

[solved] Money allegedly does not arrive at Cashi Mashi

3rd Feb. 2023, at 12:05 pm CET#3
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Caro is on it. Thank you very much, I'm just wondering why I as a customer can complain as long as I want, then nothing happens. Once GJ rattles everything is in motion. Do the casinos not care about their individual customers? All of a sudden, the manager gets behind it.

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gamble1
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[solved] Money allegedly does not arrive at Cashi Mashi

3rd Feb. 2023, at 12:18 pm CET#4
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wettibernd wrote on 03.02.2023 at 12:05 pm: Caro is on it. Thanks a lot, I just wonder why I as a customer can complain there as long as I want, then nothing happens. Once GJ rattles everything is in motion. Do the casinos not care about their individual customers? All of a sudden, the manager gets behind it.

Think there are different


With one casinos comes through the support not in the right place and the other casinos do not want to stand here negatively but they would not care about the customers so you can see it either way

Then you must not forget the casinos that are simply incompetent you do not believe it for what a bullshit I have already needed Caro their help simply because some people do not have their job on it so just be happy and do not question why

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wettibernd
Expert

[solved] Money allegedly does not arrive at Cashi Mashi

3rd Feb. 2023, at 01:25 pm CET#5
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Liked this post: Avatar von gamble1 gamble1, Avatar von garfield68 garfield68, Avatar von Max_Bet Max_Bet
Money is on my player account, what I have not managed in days alone goes here in minutes. Thanks to the GJ team especially to Caro.

Can be closed.

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Caro
Expert

[solved] Money allegedly does not arrive at Cashi Mashi

3rd Feb. 2023, at 01:27 pm CET#6
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von RiverSong RiverSong
At the request of the TE I close the thread glad it worked out so quickly!

This thread was closed

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