Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Cashi Mashi: Cashimashi Payroll (Page 3)

Topic created on 15th Mar. 2022 | Page: 3 of 14 | Answers: 134 | Views: 23,417
Krabbenburger
Experienced

Cashimashi Payroll

15th Mar. 2022, at 08:57 pm CET#21
1 Like

Liked this post: Anonym
CashimashiSupport wrote on 15/03/2022 at 20:26
Or he just abides by the guidelines and T&C's he accepted, just like we have to. And why would he continue to Deposit if he knows he can't pay out right now? That would be more than stupid. Sorry, but that makes no sense in my eyes

The principle is that he could theoretically continue to cancel his withdrawal and if the money is lost even deposit more even though you have requested Sow/Sof documents.
Since this procedure is done to prevent money laundering and/or responsible gambling, it makes no sense for him to continue depositing money while his withdrawal is held.
This is more than stupid and makes no sense.

There is also no requirement on the part of the MGA that you do not process his withdrawal before you have received the Sow/Sof documents. This is your dubious company policy.
I have experienced it myself that my withdrawal in reputable casino was first processed and then the request for Sow/Sof documents came.

This post has been translated automatically

Donnie
Elite

Cashimashi Payroll

15th Mar. 2022, at 09:36 pm CET#22
0 Likes

Nobody has liked this post so far
And if you do not want to make yourself so extremely "naked" then you just keep his payout? you may not actually at all but let's see when the pain threshold of the player is reached, right?

This post has been translated automatically

garfield68
Elite

Cashimashi Payroll

15th Mar. 2022, at 09:42 pm CET#23
0 Likes

Nobody has liked this post so far
what if he does not submit these required documents? will you close his account? and will his money still be paid out?

This post has been translated automatically

Pate708
Rookie

Cashimashi Payroll

15th Mar. 2022, at 09:45 pm CET#24
0 Likes

Nobody has liked this post so far
CashimashiSupport wrote on 03/15/2022 at 8:15 PM: Hello Pate708,

from a certain Deposit amount a Source of Wealth is required, which we are obligated to do by the MGA. This means that we have to check if you can afford to play with us. Since you have deposited a large sum in the meantime and this does not match the payouts you have had, we have to request this accordingly. Unfortunately, no payout can be made before this, but Caro will have confirmed this to you by now

Kind regards

Cashimashi

Hello,

then why was a payout of 1800€ approved on 11.03.2022, and another payout of 400€ on 14.03.2022?
Why after the payout on 11.03 was not already asked about the Source of Wealth? Why not after the payout on 14.03?

Why didn't you ask for these documents after my first Verification? Why did you let me deposit certain amounts for years if it is so strange for you?

What do you do with people who can't or aren't allowed to provide proof of salary because of privacy issues or confidentiality?

I would have expected at least out of goodwill my deposit of 300€ on this day!
I have paid for years with you and have always treated you with respect.

This is just disgusting for me and I can't find any words at the moment
Since I can speak of luck that I have deposited on this day only 300€ and have won only 300€. Without words!

This post has been translated automatically

Donnie
Elite

Cashimashi Payroll

15th Mar. 2022, at 09:50 pm CET#25
0 Likes

Nobody has liked this post so far
So you are required by the MGA to perform a SoW?then ask me why other casinos / bookmakers do not do it and ID and address confirmation and possibly.payment method (redacted bank statement) is sufficient and not with you?!

This post has been translated automatically

Anonym

Cashimashi Payroll

15th Mar. 2022, at 10:02 pm CET#26
0 Likes

Nobody has liked this post so far
CashimashiSupport wrote on 03/15/2022 at 8:15 PM: Hello Pate708,

from a certain Deposit amount a Source of Wealth is required, which we are obligated to do by the MGA. This means that we have to check if you can afford to play with us. Since you have deposited a large sum in the meantime and this does not match the payouts you have had, we have to request this accordingly. Unfortunately, no payout can be made before this, but Caro will have confirmed this to you by now

Kind regards

Cashimashi


Example: The SoW limit is almost reached, player x deposits 500€, the limit is exceeded. Means, he can't pay out his own money, nor any wins, before he has completely stripped?

I think it hacks; consequently, you have to prevent further deposits from a certain point before the SoW nonsense is through

This post has been translated automatically

CashimashiSupport
Rookie

Cashimashi Payroll

15th Mar. 2022, at 10:09 pm CET#27
0 Likes

Nobody has liked this post so far
Cona87 wrote on 03/15/2022 at 8:47 pm
But why do you guys ask this only when he pays out? Shouldn't you have asked when you made the Deposit?

And can he still deposit? Would you have asked the same if he lost?

Yes we would have, since he exceeded a certain limit with his last deposit, it would have been requested anyway

This post has been translated automatically

CashimashiSupport
Rookie

Cashimashi Payroll

15th Mar. 2022, at 10:12 pm CET#28
0 Likes

Nobody has liked this post so far
Donnie wrote on 15.03.2022 at 21:50: So you are required by the MGA to do a SoW?Wonder then why other casinos/bookmakers don't do it and ID and address confirmation and possibly.payment method (redacted bank statement) is sufficient and not with you?!!!

This is a KYC and not a SOW. You can ask the user how much he has deposited, then it may make sense to you

This post has been translated automatically

CashimashiSupport
Rookie

Cashimashi Payroll

15th Mar. 2022, at 10:16 pm CET#29
0 Likes

Nobody has liked this post so far
Pate708 wrote on 03/15/2022 at 21:45
Hello,

then why was a payout of 1800€ approved on 11/03/2022, and another payout of 400€ on 14/03/2022?
Why after the payout on 11.03 was not already asked for the Source of Wealth? Why not after the payout on 14.03?

Why didn't you ask for these documents after my first Verification? Why did you let me Deposit certain amounts for years if it is so strange for you?

What do you do with people who can't or aren't allowed to provide proof of salary because of privacy issues or confidentiality?

I would have expected at least out of goodwill my deposit of 300€ on this day!
I have paid for years with you and have always treated you with respect.

This is just disgusting for me and I can't find any words at the moment
Since I can speak of luck that I have deposited on this day only 300€ and have won only 300€. Without words!

It is as I said a very normal process in EVERY casino with MGA license at a certain amount of deposits. Whether you are happy with it or not. However, it is also explicitly in the terms and conditions, which you have also read and accepted. And for reasons of Player protection, we are obligated to check with the sum, whether you can finance it yourself or whether you are in financial problems and basically have a Gambling addiction problem. You are free to make the SOW. Nobody can force you to do it. However, we are obliged to check it. As sorry as I am. You can also consult Caro and ask her. She will confirm it to you

This post has been translated automatically

gamble1
Icon

Cashimashi Payroll

15th Mar. 2022, at 10:32 pm CET#30
0 Likes

Nobody has liked this post so far
CashimashiSupport wrote on 03/15/2022 at 22:16
It is as I said a very normal process in ANY casino with MGA license with a certain amount of deposits. Whether you are happy with it or not. However, it is also explicitly in the AGB's, which you have also read and accepted. And for reasons of Player protection, we are obligated to check with the sum, whether you can finance it yourself or whether you are in financial problems and basically have a Gambling addiction problem. You are free to make the SOW. Nobody can force you to do it. However, we are obliged to check it. As sorry as I am. You can also consult Caro and ask her. She will confirm it to you.

That you have to do that is clear and also right because you have a responsibility as a casino

If we now assume the player refuses then it is your right to close his account but there is no basis to withhold the payout but that would never stand legally then you would retain the Deposit and the win at the end

Also if you find out he has a gambling problem what happens then ? Will the account be closed ? Is the money still kept? Since you would have to either pay out and close the account or declare the contract invalid then close the account and refund the contractually made deposit or not?

I would be interested in how this is decided and then with what basis because everything on the AGB's push then but not the can not infrequently also in certain points for illegal to be declared

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 01:39 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately