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Cashi Mashi: Cashi Mashi does not pay out money alleged bonus violation (Page 9)

Topic created on 22nd Jun. 2020 | Page: 9 of 10 | Answers: 99 | Views: 16,096
gamble1
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Cashi Mashi does not pay out money alleged bonus violation

23rd Jun. 2020, at 07:15 pm CEST#84
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Max1303 wrote on 06/23/2020 at 19:03 PM

Regarding the T&C:

Legally, they wouldn't even hold up. The AGB law is unified throughout Europe and has numerous protections for exactly these cases. However, this will be of no use to anyone, because no one sues and also the MGA does not examine any court and and AGB.


To dead or Alive:
The reason is quite simple: the high Variance, which is to the detriment of the risk. The casinos can pretty much calculate if and how a bonus offer will affect. All of this is analyzed.
The same applies to slots with a very high RTP.

You name it and that will be the reason for these games at the same time

To the first point you are basically right but it depends a lot on the judge how he perceives the matter in court

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Latino
Experienced

Cashi Mashi does not pay out money alleged bonus violation

23rd Jun. 2020, at 08:31 pm CEST#85
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Liked this post: Avatar von Goeki72 Goeki72, Avatar von sippi sippi
@gamble1:
You say it must be clearly stated one must not play the games in principle ?

But it is also in no Casino AGB's the feature Buy's are forbidden but that is so far already excluded since it concerns the most encountered Max Bet Rule so this point is also not exactly mentioned and nevertheless most know about it

And that's exactly why people permanently trundle in here who then smell fraud only to pick up the next ass kicking because you were "too stupid" to read and understand the terms and conditions & BB with surgical precision. The casino is innocent -> the customer is an idiot.

It is so obvious that the terms and conditions are so poorly designed that it does not surprise me at all that then constantly talked about fraud - there is no improvement to these recurring problems.

And just as obvious is the disinterest of the casinos to fix these circumstances - from this one must almost inevitably conclude that the casino has no interest that their terms and conditions are understood or why is under the MAX rule so often (or actually never) no reference to bonus buys and Risk ladder? And CashiMashi really manages to top that ... Respect.

For me, for example, this sentence in the terms and conditions would be clear because it talks about Feature Buy games and not explicitly about the feature buy function

So the game that offers a feature buy is a feature buy game and the future buy itself is a feature ? Or is it a feature ? In other casinos that have refused to pay out because of feature buys, the rule "bet per game" applies - so the feature buy is a game ? I ask you....

I personally act in such cases usually so in doubt to ask

Jo let's flood the support chats that as you could read in the past yes also occupied by people Who "also times" "a mistake" can happen or just were not "well trained" - can happen and what can the casino for it anyway...

If I finance a car and it is part of the contract to use only workshop xyz which is part of a chain but explicitly this branch was meant I can not trust my personal assessment but should ask the contract partner to avoid problems

And if you now use the wrong workshop is then immediately the car gone and you get only the first installment refunded ? The comparison is but for the ton....

@Max1303:
To dead or Alive:
The reason is quite simple: the high Variance, which is to the detriment of the risk. Casinos can pretty much calculate if and how a bonus offer will have an effect. All of this is analyzed.
The same applies to slots with a very high RTP.

Now Dead or Alive is by far not the only game with high variance - this includes pretty much all BTGs, many No Limit City, many Red Tiger and actually almost All Slots with Megaways - why are these not found in the exclusion lists ? But of course you are right if the casinos think something about it.

But does not matter at Cashimashi anyway because there is no exclusion list with such slots. To see in the Bonus terms and conditions there is not independently but in the midst of the terms and conditions were placed, in addition comes lt. test report of Christoph which I like to quote again:
"I have now asked again at the support for a list of excluded games. It was answered to me that you can now play all slots with bonus." - But obviously that's not true if bonus buy games & EGTs are not allowed to be played. Oh yes, the presumably poorly trained support that can also sometimes make a mistake .... humanly ebend...

The terms and conditions of this casino stink so much that I recommend 3-4 scent trees to hang on the monitor if someone is really considering playing in this casino.With so much creativity you have to be afraid even if you play without a bonus....

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gamble1
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Cashi Mashi does not pay out money alleged bonus violation

23rd Jun. 2020, at 09:39 pm CEST#86
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@Latino

Of course there are many casinos that intentionally set traps to lure newcomers in but there are others that do not do this

The Max Bet Rule has perpetuated itself in the memory has almost every casino I know only sunmaker who do not have it but this rule is not bad if you know about it and there are also quite casinos with technical means prevent the over 5 € is played when a bonus is active

And then there are those who do not have this technical possibility because other software, etc.. but there it is also not bad because you have read through the terms and conditions

I have only referred to this case for me it is as I said clearly understand the Feature Buy games and feature buy function are two different things This is rather a uniform umbrella term which includes everything so I would even say that the terms and conditions are designed in comparison to other casinos even more understandable but I still allow room for misinterpretation especially with newcomers

And from stupid customers I would not speak

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Begbie
Elite

Cashi Mashi does not pay out money alleged bonus violation

23rd Jun. 2020, at 11:25 pm CEST#87
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Liked this post: Avatar von sippi sippi
gamble1 wrote on 23.06.2020 at 18:45: But it is also in no Casino AGB's the feature Buy's are forbidden but that is so far already excluded since it concerns the most encountered Max Bet Rule so this point is also not exactly mentioned and nevertheless most know about it bescheid


Reports about the violation of the MaxBet rule by Bonus Buy gibts so some. The regular gambler has mostly somehow heard about it.
The fact that CashiMashi generally bans the entire game where bonus buys are possible is new and unheard of.
The insidious thing about it is that by playing this kind of games alone, you violate the bonus rules.
User-friendly it would have been, if playing e.g. 0% to the Wagering contributes, if one already wants that these plays are not to be played with bonus. So what is also quite common with other games and can be found in other casinos.

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gamble1
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Cashi Mashi does not pay out money alleged bonus violation

24th Jun. 2020, at 01:50 am CEST#88
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Begbie wrote on 06/23/2020 at 11:25 pm

Reports about the violation of the MaxBet rule by Bonus-Buy gibts so some. The regular gambler has usually noticed something about it somehow.
The fact that CashiMashi generally bans the entire game where bonus buys are possible is new and unheard of.
The insidious thing about it is that by playing this kind of games alone, you violate the bonus rules.
User-friendly it would have been, if playing e.g. 0% to the Wagering contributes, if one already wants that these plays are not to be played with bonus. So what is also quite common with other games and can be found in other casinos.

Since I give you of course again right that would have been the better solution

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Philo87
Rookie

Cashi Mashi does not pay out money alleged bonus violation

24th Jun. 2020, at 11:10 am CEST#89
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Philo87 wrote on 06/22/2020 at 12:45 PM: Good day,

...

unfortunately I have no idea how to proceed against this. Since I have strictly adhered to all the guidelines, as I had once in the past bad experiences in this regard and since then I always look at everything very carefully.

Btw that was by the way at Sugar Casino, so the same group. Well in the future I avoid everything where even the word GAMMIX LTD falls. Yes, it's sad.

The only positive aspect that I now draw from it is that now maybe some people avoid the casino and that you now study the terms and conditions a bit more closely.

Maybe Cashi Mashi will get back to me and I can tell you something nice, but I doubt that for the time being.

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Caro
Expert

Cashi Mashi does not pay out money alleged bonus violation

24th Jun. 2020, at 11:13 am CEST#90
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Philo87 wrote on 24.06.2020 at 11:10 am
Maybe Cashi Mashi will still get in touch and I can tell you something nice, which of course I highly doubt for now.

The manager will get back to you with a statement.

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C****l

Cashi Mashi does not pay out money alleged bonus violation

24th Jun. 2020, at 11:14 am CEST#91
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Hello dear Philo87, hello dear GambleJoe community,

we would like to apologize for the inconvenience caused. We will be happy to refund your Deposit immediately.

As a result of this incident, individual passages of our ABG's have been adjusted and concretized in order to avoid future misunderstandings.

We are constantly striving to improve our service and the experience in our casino and are very grateful for constructive criticism

Should you or other players have any further questions on this topic, please do not hesitate to contact our customer service at support@hd.cashimashi.com.

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Begbie
Elite

Cashi Mashi does not pay out money alleged bonus violation

24th Jun. 2020, at 11:46 am CEST#92
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CashiMashiOfficial wrote on 06/24/2020 at 11:14 AM: Hello dear Philo87, hello dear GambleJoe community,

we would like to apologize for the inconvenience you have caused. We will be happy to refund your bet immediately.

As a result of this incident, individual passages of our ABG's have been adjusted and concretized to avoid future misunderstandings.

We are constantly striving to improve our service and the experience in our casino and are very grateful for constructive criticism

Should you or other players have any further questions on this topic, please do not hesitate to contact our customer service at support@hd.cashimashi.com.

Ridiculous. If you were "constantly striving" to improve your service as well as the experience in your casino, you would at least display a warning notice for all prohibited games when they are called. THAT would be a meaningful improvement to protect players. Changing a few words in the terms and conditions is not a real improvement

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Latino
Experienced

Cashi Mashi does not pay out money alleged bonus violation

24th Jun. 2020, at 11:53 am CEST#93
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So the previous regulation was formulated Mißverständlich ?
Wouldn't it be the least to pay Philo87 completely ?

We are constantly striving to improve our service and the experience in our casino and are very grateful for constructive criticism.

I am very happy to do so, I help where I can

How about displaying the same T&C version during registration as the one linked in the footer under Terms and Conditions.

Or check the links in the terms and conditions, I get there often ERROR 404 - so page not available - then make the links clickable would also be great

Or just replace the wrong links in the terms and conditions e.g. www.cashimashi.com/FAQ which points in the footer of the page to www.cashimashi.com/support


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