Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Cashi Mashi: Cashi Mashi does not pay out money alleged bonus violation

Topic created on 22nd Jun. 2020 | Page: 1 of 10 | Answers: 99 | Views: 15,770
Philo87
Rookie

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 12:45 pm CEST#1
0 Likes

Nobody has liked this post so far
Afternoon,

I have the following problem:

I signed up at the above casino and perceived the 100% Welcome bonus, after looking at the bonus conditions, I had deposited 100€ and 100€ bonus was credited to me

The Wager was at 4800€ what I had to cope

When I had done this. I have a sum of 13XX€, which I wanted to withdraw

Now I received an email that I had violated the bonus conditions.

Thereupon I contacted the live chat. They told me that the game Fruit Party from Pragmatic is not allowed (I did not use the Feature Buy). This game is also not on the list, or there is no list in that sense.

This is what it says in the terms and conditions:

5. Bonus money can be used on all casino games except EGT games, Feature Buy games, video Poker games and live table games.

https://www.cashimashi.com/promotion/fd100


unfortunately, I have no idea how I should proceed against it. Since I have strictly adhered to all the guidelines, because I had once in the past bad experiences in this regard and since then I always look at everything very carefully.

This post has been translated automatically

Iknowyou
Experienced

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:04 pm CEST#2
0 Likes

Nobody has liked this post so far
Hi, just had a look and also contacted the Live Chat

With "Feature Buy games" is not only the triggering or buying of the feature meant
But also that as soon as you play a game that has a feature buy, your bonus is declared invalid

Really nasty trap. They are getting more and more radical with the Bonuses

I'm sorry for you, I think you can only try to ask someone from the Gamblejoe team if they can do something

This post has been translated automatically

Philo87
Rookie

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:16 pm CEST#3
0 Likes

Nobody has liked this post so far
Sash45 wrote on 22/06/2020 at 13:04: Hi, just had a look and also contacted Live Chat

With "Feature Buy games" is not only the trigger or buy the feature meant
But also that as soon as you play a game that has a feature buy, your bonus is declared invalid

Really nasty trap. They are getting more and more radical with the Bonuses

I'm sorry for you, I think you can only try to ask someone from the Gamblejoe team if they can do something.

Yes, they told me that too. For me, this is scam and a deliberate fraud of the casino or a translation error. Ultimately, no matter what the case, it is not my fault

They should have declared the point as follows:

Bonus money can be used on all casino games except EGT games, All games with bonus buy feature, video Poker games and live table games.

I also do not see why this is all lumped together and what advantage / disadvantage the player or the casino has in such slots. Sure the bonus buy is just normal, but nothing the base game

In addition, I have not even won what Fruit Party to gain any advantages for the other games and the wager

I feel really cheated this time and am now trying all steps to proceed against it

This post has been translated automatically

Packleader
Rookie

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:18 pm CEST#4
0 Likes

Nobody has liked this post so far
This is really a mean trap, banning Feature Buy games in general is already heavy.
You can forget about the money

This post has been translated automatically

masstube
Experienced

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:26 pm CEST#5
0 Likes

Nobody has liked this post so far
Unfortunately, you now have to ask 50 questions to the chat before you can play the bonus. Their terms and conditions can theoretically be taken from the fact that the games are prohibited but, as you wrote, it can be better declared

This post has been translated automatically

derzweifel
Experienced

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:33 pm CEST#6
0 Likes

Nobody has liked this post so far
Particularly cool in this context is that Push Gaming, for example, has implemented the Feature Buy in all their games without much notice. That is, all of their games became a bonus violation overnight

The Gammix casinos are simply a ridiculous bunch and scam your users where it goes, should be left

This post has been translated automatically

Philo87
Rookie

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:34 pm CEST#7
0 Likes

Nobody has liked this post so far
masstube wrote on 22.06.2020 at 13:26: Unfortunately, you now have to ask 50 questions to the chat before you can play the bonus. Their terms and conditions you can theoretically already infer that the games are prohibited but, as you wrote, you can declare it better.

Do you think so? I find feature buy games are feature buys. Everything else makes no sense to me. I have also not seen anywhere yet. By the way, what was also new to me is that the wager also referred to the deposit. If I assume a Wager of 24x (as it stands there) I go primarily from 24x the bonus convert and not 24x the complete balance.

-100€ + 100€ bonus 24x Wager = 2400€

In my case

- 100€ + 100€ Bonus 24x Wager = 4800€

But can also be that this is normal, because I almost never play with Bonus money, for known reasons.

This post has been translated automatically

Begbie
Elite

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:35 pm CEST#8
3 Likes

Liked this post: Avatar von Klempo77 Klempo77, Avatar von Max1303 Max1303, Avatar von moody moody
A reason to avoid CashiMashi.
Too bad for your money, but you did the rest of the community a favor by creating the thread with the hint.

This post has been translated automatically

Max1303
Experienced

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:40 pm CEST#9
2 Likes

Liked this post: Avatar von cbz490 cbz490, Avatar von sippi sippi
That feature buys violate the Maxbet rule makes sense and is factually justified.

That slots, which in themselves offer a Feature Buy, "forbidden" slots for the conversion of a bonus is absolutely arbitrary and simply a trap.

It is sad that Gamblejoe considers a casino, which sets such impudent bonus traps and also otherwise only attracts negative attention, as "recommendable"

This post has been translated automatically

Philo87
Rookie

Cashi Mashi does not pay out money alleged bonus violation

22nd Jun. 2020, at 01:48 pm CEST#10
0 Likes

Nobody has liked this post so far
Max1303 wrote on 22.06.2020 at 13:40: That feature-buys violate the Maxbet rule makes sense and is factually justified.

That slots that offer a Feature Buy per se are "forbidden" slots for wagering a bonus is absolutely arbitrary and simply a trap.

It is sad that Gamblejoe considers a casino, which sets such impudent bonus traps and also otherwise only attracts negative attention, as "recommendable".

I absolutely agree with you. Bonus conditions must be, but they should also be fair, clear and understandable. And I still kept to everything. I have not even used any Maxbet out of fear, for the reason that these often apply to lines and you can also make a mistake quickly. This is for me quite clear fraud or a deliberately quite mean trap

I am certainly not the only one who has happened to Dato

The answers from support were also only standard

The casino management and the finance department have checked this...

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 03:13 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately