Boom Casino: [solved] Boom error message during withdrawal (200€ gone)
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[solved] Boom error message during withdrawal (200€ gone)
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i have been playing at Boom for a good year now and had never had any problems even with larger payouts.
Now, however, I have problems with the payout, which has taken away the good feeling to play at Boom.
On Wednesday, just over a week ago, I played with 400€ bet at Boom. I won 700€ and paid out 600€. So I had another 100€ on it and played on, I came back to 380€
I paid out 200€ of it again via Trustly, but then suddenly came the message: "Error with the withdrawal method"
I thought nothing of it, and wanted to try it again, until I noticed that the 200€ was deducted from my player account. (Instead of 380€ there was only 180€ left). I then believed that the payout would surely go through anyway, and continued playing. I won another 600€ and paid it out again via Trustly, this time without any error message
The two 600€ so a total of 1200€ came super fast the next day on my account, the 200€ are missing until today
I called the Live Chat the very next day to report the problem - the only message I got was that there was no 200€ in the withdrawal history
My answer was then that it probably does not appear there because of the error and that they please take a look at the logs
There it should be obvious that 200€ simply disappeared without any countervalue (payout or stake). The chat then ended the conversation. I wrote the problem again by mail, but have not received a response and the chat has also given me to understand that the problem for them is probably done
Do you guys have any tips on how to proceed? In any case, I'll wait a few more days because of Easter. However, the chat has given me little hope...
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[solved] Boom error message during withdrawal (200€ gone)
Nobody has liked this post so far
I just think that the first level support so the one via Live Chat has little rights, and it was now automatically "cleaned" by the system. Otherwise I can not explain the contradictory statements. So Boom is still a good casino for me.
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[solved] Boom error message during withdrawal (200€ gone)
Nobody has liked this post so far
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