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Boom Casino: [solved] Boom deposit with Trustly was not posted

Topic created on 14th Apr. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,615
HenselMann

[solved] Boom deposit with Trustly was not posted

14th Apr. 2021, at 08:35 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello all,

i have now also registered here, because I have for now already 12 ! Days at Boomcasino have a problem.
So I tried on 02.04 to Deposit with Trustly 20€.
The amount was debited directly from my bank account, so everything normal.

But nothing was booked to me in the casino.
So first looked at the previous transactions, but there no further deposits after the 01.04.

Then I first wrote to Trustly support and they told me that if the money was debited from my account, then it is basically already at Boom.
So this time I wrote to Boom support.
After a few emails, Boom wanted from me the period of the transfer and later a preliminary account statement.
Of course, I submitted these.

As an answer came then on 05.04.


Hello,
thank you for writing back to me.
I took a look at your account and I can see that the deposit was cancelled. This means that your deposit could not be made and the money will be returned to your account in 3 banking days.
If you have any further questions, you can contact us by email or on Live - Chat from 09:00 to 00:00.



I thought okay over Easter it will possibly take a little, but then I asked again.
As an answer I got on 09.04.

-Hello, Thank you for your message. I am really sorry that we kept you waiting.
the deposit has been cancelled and the money should be back in your bank account. If you have not received the money, please share a bank statement from April 4 to today in pdf format. we will check it with the payment method

Then as said Boom has received the required bank statements and replied that the bank statement has been forwarded to the appropriate department and you will be in touch immediately after verification.


Until today but unfortunately nothing.
Also on renewed inquiries whether the examination was already made I received also no more answer.

Maybe someone has similar problems or they can help me?
So far I was really satisfied with Boomcasino.

This post has been translated automatically

Anonym

[solved] Boom deposit with Trustly was not posted

14th Apr. 2021, at 10:03 pm CEST#2
0 Likes

Nobody has liked this post so far
HenselMann wrote on 14.04.2021 at 20:35: Hello everyone,

i have now also registered here, because I have for now already 12 ! Days at Boomcasino have a problem.
So I tried on 02.04 to Deposit with Trustly 20€.
The amount was debited directly from my bank account, so everything normal.

But nothing was booked to me in the casino.
So first looked at the previous transactions, but there no further deposits after 01.04.

Then I first wrote to Trustly support and they told me that if the money was debited from my account, then it is basically already at Boom.
So this time I wrote to Boom support.
After a few emails, Boom wanted from me the period of the transfer and later a preliminary account statement.
Of course, I submitted these.

As an answer came then on 05.04.


Hello,
thank you for writing back to me.
I took a look at your account and I can see that the deposit was cancelled. This means that your deposit could not be made and the money will be returned to your account in 3 banking days.
If you have any further questions, you can contact us by email or on Live - Chat from 09:00 to 00:00.



I thought okay over Easter it will possibly take a little, but then I asked again.
As an answer I got on 09.04.

-Hello, Thank you for your message. I am really sorry that we kept you waiting.
the deposit has been cancelled and the money should be back in your bank account. If you have not received the money, please share a bank statement from April 4 to today in pdf format. we will check it with the payment method

Then as said Boom has received the required bank statements and replied that the bank statement has been forwarded to the appropriate department and you will be in touch immediately after verification.


Until today but unfortunately nothing.
Also on renewed inquiries whether the examination was already made I received also no more answer.

Maybe someone has similar problems or they can help me?
So far I was really satisfied with Boomcasino

I had the same problem with CasinoHeroes. The Trustly support gave me internal reference numbers that I should forward to the casino so they could track everything directly and the money was credited to me after 2 days

This post has been translated automatically

HenselMann

[solved] Boom deposit with Trustly was not posted

14th Apr. 2021, at 10:10 pm CEST#3
0 Likes

Nobody has liked this post so far
Hello thank you already for a possible answer.

I have also sent the transfer confirmation from Trustly to Boom and this number is visible in the reason for payment.

This post has been translated automatically

Anonym

[solved] Boom deposit with Trustly was not posted

14th Apr. 2021, at 10:26 pm CEST#4
0 Likes

Nobody has liked this post so far
HenselMann wrote on 14.04.2021 at 22:10: Hello thank you already for a possible answer.

I have also sent the transfer confirmation from Trustly to Boom and this number is visible in the reason for payment.

I had also done without success you need these internal Verwendungszweck numnern.

This post has been translated automatically

HenselMann

[solved] Boom deposit with Trustly was not posted

15th Apr. 2021, at 09:29 pm CEST#5
0 Likes

Nobody has liked this post so far
Today in the course of the day I have times only with credit card 20€ deposited.
Have now brought in a little and 2-3 hours later I got ne mail from Boom.
You have made it after all
Money from Trustly finally there^^

This post has been translated automatically

Sabine
Experienced

[solved] Boom deposit with Trustly was not posted

16th Apr. 2021, at 07:37 am CEST#6
0 Likes

Nobody has liked this post so far
Since the TE's problem is solved, I'll close the thread.

This topic was closed

This post has been translated automatically

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