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Boom Casino: Money is not paid (2000€)

Topic created on 02nd Feb. 2021 | Page: 1 of 2 | Answers: 10 | Views: 2,368
Statham

Money is not paid (2000€)

2nd Feb. 2021, at 02:19 pm CET#1
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I have since 20.01 withdrawal problems at Boom Casino. I am verified there normally and before everything worked. Now they refuse to pay me my win. Told that no update was made by the payment team. I am lied to there every day by chat support. Answers like someone will contact you today or we have forwarded the problem to a manager are simply not true (because on other days something else is claimed). Even after they have not yet paid out my money, I have deposited there again as well as had paid out. Everything verifiable. I am so slowly in despair it is finally about 2000€ and even then I am there still in the minus. I am now playing with the idea to report the whole thing to the MGA because I think that with all the time and all the lies I have no other way out. What do you think of it?

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Hidaruma
Top Member

Money is not paid (2000€)

2nd Feb. 2021, at 02:37 pm CET#2
1 Like

Liked this post: Avatar von Statham Statham
Statham wrote on 02.02.2021 at 14:19: I have since 20.01 withdrawal problems at Boom Casino. I am verified there normally and everything worked before. Now they refuse to pay me my win. Told that no update was made by the payment team. I am lied to there every day by chat support. Answers like someone will get back to you today or we have forwarded the problem to a manager are simply not true (because on other days something else is claimed). Even after they have not yet paid out my money, I have deposited there again as well as had paid out. Everything verifiable. I am so slowly in despair it is finally about 2000€ and even then I am there still in the minus. I am now playing with the idea to report the whole thing to the MGA because I think that with all the time and all the lies I have no other way out. What do you think of it?

I have had no payment problems with them. The MGA will forward you here only to MADRE, about which you can submit an appropriate complaint.
But first try via a mod here or via AskGamblers.

The facts themselves, I can hardly understand, because my experiences with the payouts are all positive.

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Statham

Money is not paid (2000€)

2nd Feb. 2021, at 02:45 pm CET#3
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Hidaruma wrote on 02/02/2021 at 14:37
I haven't had any payment problems with them yet. The MGA will only refer you to MADRE here, through them you can file an appropriate complaint.
But first try via a mod here or via AskGamblers.

The facts themselves, I can hardly understand, because my experiences with the payouts are all positive.

Otherwise, everything has worked for me, only now the whole issue is strange. To which mood could I turn here then?

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Caro
Expert

Money is not paid (2000€)

2nd Feb. 2021, at 02:54 pm CET#4
1 Like

Liked this post: Avatar von Statham Statham
Hi Statham,

we do have Boom Casino listed on GambleJoe, however we do not yet have a direct contact there to handle GambleJoe complaints.
We are still negotiating with the casino in this regard.
As much as I would like to help you quickly now, I can unfortunately only advise you to contact the chat at the moment. The best time to do this is during the day, when you can be sure that the chat is sufficiently staffed so that your request can hopefully be dealt with satisfactorily.

Greetings Caro

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Statham

Money is not paid (2000€)

2nd Feb. 2021, at 03:01 pm CET#5
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Caro wrote on 02/02/2021 at 14:54: Hi Statham,

we do have Boom Casino listed on GambleJoe, however we do not yet have a direct contact there to handle GambleJoe complaints.
We are still negotiating with the casino in this regard.
As much as I would like to help you quickly now, I can unfortunately only advise you to contact the chat at the moment. The best time to do this is during the day, when you can be sure that the chat is sufficiently staffed so that your request can hopefully be dealt with satisfactorily.

Greetings Caro

Dear Caro I have been trying this for days. Either the same prescribed answers are sent or I am brazenly lied to by them. One support claims that he will forward the whole problem to a manager and again the next day they say that this did not happen. At the beginning I was really enthusiastic about Boom Casino but what is happening now is not player friendly at all. This is the first time I have experienced this and it is absolutely frustrating

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Anonym

Money is not paid (2000€)

3rd Feb. 2021, at 11:44 am CET#6
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Hello everyone, I've been consistently screwed for a month. I am hanging on 2000 euros. I have once deposited and never received to play. The support always tells me something different. Where can I report the store? At the support you do not come further.

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Hidaruma
Top Member

Money is not paid (2000€)

3rd Feb. 2021, at 12:38 pm CET#7
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Immoliker wrote on 03.02.2021 at 11:44 am: Hello everyone, I've been consistently screwed for a month. I am stuck on 2000 euros. I deposited that once and never received it to play with. The support always tells me something different. Where can I report the store? I can't get anywhere with the support.

The best thing is to come with facts and evidence. Sounds more like frustration again.

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Anonym

Money is not paid (2000€)

3rd Feb. 2021, at 12:52 pm CET#8
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Hidaruma wrote on 02/03/2021 at 12:38 PM

Best to come with facts and evidence. Sounds more like frustration again.

(01:43:06 PM) Jonas: Yes, I can see that your payment of 2000 euros was not accepted until now. Unfortunately I can't help you with your payment problem right away, and I don't know why it is not accepted.
(01:43:13 PM) Jonas: Let me escalate this to the appropriate team for you. we will get back to you as soon as possible.
(01:43:30 PM) Jonas: It takes three banking days to review

is that enough? Always the same message for months. Can't insert pictures unfortunately.

Hi!

Thank you for the receipt, I have now escalated the issue to our payments department and we will get back to you as soon as we have more information.


Thank you for your patience,


Best regards


Johanna
Boom Casino

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slotliebe89
Elite

Money is not paid (2000€)

3rd Feb. 2021, at 12:59 pm CET#9
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Immoliker wrote on 03.02.2021 at 11:44 am: Hello everyone, I've been consistently screwed for a month. I am stuck on 2000 euros. I deposited that once and never received it to play with. The support always tells me something different. Where can I report the store? I can't get anywhere with the support.

Which Deposit method did you use? So far, my deposits and withdrawals at Boom Casino have always gone smoothly.

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Hidaruma
Top Member

Money is not paid (2000€)

3rd Feb. 2021, at 01:13 pm CET#10
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Immoliker wrote on 02/03/2021 at 12:52 PM
(01:43:06 PM) Jonas: Yes, I can see that your payment of 2000 Euro was not accepted until now. Unfortunately I can't help you with your payment problem right away, and I don't know why it is not accepted.
(01:43:13 PM) Jonas: Let me escalate this to the appropriate team for you. we will get back to you as soon as possible.
(01:43:30 PM) Jonas: It takes three banking days to review

is that enough? Always the same message for months. Can't insert pictures unfortunately.

Hi!

Thank you for the receipt, I have now escalated the issue to our payments department and we will get back to you as soon as we have more information.


Thank you for your patience,


Best regards


Johanna
Boom Casino


One is just generally skeptical, if one reads negative things about a Casino, with which one made only positive experiences.

Which Deposit method did you use? I used Skrill there and it went smoothly.

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