Extended verification becomes a problem

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Beko57

Forum posts: 7 Member since: 22.12.2020

22nd Dec. 2020, at 01:50 pm CET#21

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Hello Phlox,
I wanted to ask how it turned out for you now, I have exactly the same problem as you at Boom Casino.

I have deposited on 20.11.2020 a total of 11.500,00€ and thus won 23.100,00€, my account was immediately blocked with "action required"
I have submitted my last 2 pay stubs, last 6 month bank statements, last 6 month savings account statements, passport, previous proof of winnings, electric bill phone bill all proper documents.

Then they came to me with I should prove the 204€ child benefit from August 2020, I think I'm crazy, I should prove the child benefit from my son, which is on my bank statement Familienkasse bla bla. I have done that, I have sent the child benefit notice. Meanwhile, they no longer answer me, it's been 5 weeks. I get gray hair really. 23.100,00€

I need help somehow

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raffelberger09

Forum posts: 2 Member since: 22.12.2020

Extended verification becomes a problem

22nd Dec. 2020, at 02:03 pm CET#22

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Hello,

it's a pity that it stops here and you don't find out how it turned out.

I finally got lucky today too and made a similar win to the thread creator at boom casino.
Now my concern, after reading some testimonials, is that I will never see the money in my account.
2.000 euros I wanted to withdraw first and sent my ID and a redacted bank statement to the casino for identification and confirmation of residence.

How did this case turn out and what are the latest experiences with withdrawals between 2,000 and 10,000 euros?
Is there anything I can do as a precaution?

Sending unredacted account statements and explanations of the funds I also find really unserious.
What is considered critical here and from what amount do you have to declare an amount?

Thank you for your answers.

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Beko57

Forum posts: 7 Member since: 22.12.2020

Extended verification becomes a problem

22nd Dec. 2020, at 03:22 pm CET#23

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I can still log in, I see the 23.100,00€ also on the top right as a total, only is still "Action Required" but the responses to my documents no longer. Nothing at all I get no emails from them, in the
Live Support also work only dullis, which can not really help. Who helps me in such a case, so to stay patient is really no advice anymore.

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

Extended verification becomes a problem

22nd Dec. 2020, at 03:51 pm CET#24

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Today, many casinos have this type of Verification required, however, in my case only those where also follow the regulation

I would indicate with this verification that one plays from assets / savings

In the end, the casino does not give a shit whether you can afford to gamble they use this type of verification only to comply with the conditions of the license and on the other hand to possibly have a reason not to have to pay larger sums or this regulation plays well into their cards

For this reason, no casino will ever see a statement from me either they accept my statement or I just gamble my money somewhere else that I do not care as if a bag of rice falls over in China

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C****x

verified

Forum posts: 225 Member has been banned

Extended verification becomes a problem

22nd Dec. 2020, at 05:49 pm CET#25

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Beko57 wrote on 22.12.2020 at 15:22: I can still log in, I see the 23.100,00€ also on the top right as a total, only is still "Action Required" but the responses to my documents no longer. Nothing at all I get no emails from them, in the
Live Support also work only dullis, which can not really help. Who helps me in such a case, so to stay patient is really no advice anymore.

Turn here to Caro, she can clarify with the casino, because it is also listed here

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raffelberger09

Forum posts: 2 Member since: 22.12.2020

Extended verification becomes a problem

22nd Dec. 2020, at 11:16 pm CET#26

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I am in touch again and can report that the 2,000 euros are now in my account.
An email that my account is verified or the payout has been completed, I have not received, but I do not think that is too bad and maybe that comes later.
I am glad that it worked and especially so quickly. Have now the remaining amount, which is again somewhat higher, pay out.
Should that also work without problems, I can only say good things about the casino.

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D****3

Forum posts: 13 Member has been banned

Extended verification becomes a problem

29th Dec. 2020, at 11:48 am CET#27

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How did it go for Beko57?
I hope the problem has been solved
23.100€ is not a little money.

Kind regards

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Leonie510

Forum posts: 10 Member since: 29.12.2020

Extended verification becomes a problem

29th Dec. 2020, at 02:31 pm CET#28

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Hello have 2 weeks ago also registered with BoomCasino me. Have deposited about 3000€
and now have a balance. Now I wanted to withdraw it. And they wanted my
Documents because of verification. I sent my documents a few times by e-mail. Now my account is blocked

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Beko57

Forum posts: 7 Member since: 22.12.2020

Extended verification becomes a problem

29th Dec. 2020, at 04:53 pm CET#29

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Liked this post: Leonie510

Hi guys, this morning I got an email that my documents are accepted and my account at boomcasino is verified and no longer restricted, thankfully. 6 weeks this procedure took. I have paid out my money and am waiting for them to be approved, then I think it should arrive in my bank account soon. But it was quite complicated and nerve-wracking.
But well luckily it worked out!

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Leonie510

Forum posts: 10 Member since: 29.12.2020

Extended verification becomes a problem

29th Dec. 2020, at 05:15 pm CET#30

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Beko57 wrote on 29.12.2020 at 16:53: Hi guys, this morning I got an email that my documents are accepted and my account at boomcasino is verified and no longer restricted, thankfully. 6 weeks this procedure took. I have paid out my money and am waiting for them to be approved, then I think it should arrive in my bank account soon. But it was quite complicated and nerve-wracking.
But well luckily it worked out!

super that makes me happy. then I have but maybe still ne chance to get my winnings credit

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