Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Boom Casino: Extended verification becomes a problem

Topic created on 24th Nov. 2020 | Page: 1 of 4 | Answers: 39 | Views: 8,889
Phlox
Visitor

Extended verification becomes a problem

24th Nov. 2020, at 06:03 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,

so I deposited a lot of money and am now at something plus. So I requested a withdrawal and then had to verify. Quite normal process. The Verification was also confirmed within a few hours. I was happy that everything worked out and logged in the day after to see if the withdrawal was already approved

I got a message on the home page that my action is required. They would need an extended verification (account statements for the last 6 months and a salary statement). Since I have paid a lot of money, I can understand this. All documents sent and a confirmation obtained from chat support

Two days later after absolutely nothing has happened I get the mail that I have to submit documents otherwise my account will be blocked. Which documents can tell me neither the chat nor was it in the mail. There are also none missing

I fear that my account is now closed in 2 days. Does anyone have similar experiences. Perhaps in another online casino

Chat support put me off to the fact that the documents would have arrived but they could not look at whether what is missing, how far the process s is etc.

The 56 hours processing time specified by Boom are tomorrow morning 11 clock rum

I am at a loss. Can anyone help me?

This post has been translated automatically

Phlox
Visitor

Extended verification becomes a problem

24th Nov. 2020, at 06:48 pm CET#2
0 Likes

Nobody has liked this post so far
Oh, in case it's still important:

All deposits were made via Klarna/Trusty through my bank account
Total amount: a little over 18.000 €
Withdrawal request: 9.000 €
No bonus claimed and played normal slots

This post has been translated automatically

wettibernd
Expert

Extended verification becomes a problem

25th Nov. 2020, at 09:49 am CET#3
0 Likes

Nobody has liked this post so far
Boom Caino is listed here, contact "Caro" by PN, I think she can help you.

This post has been translated automatically

Phlox
Visitor

Extended verification becomes a problem

25th Nov. 2020, at 12:46 pm CET#4
0 Likes

Nobody has liked this post so far
Hey wettibernd,

thank you. I'll give it a try

This post has been translated automatically

Phlox
Visitor

Extended verification becomes a problem

25th Nov. 2020, at 08:06 pm CET#5
1 Like

Liked this post: Avatar von moody moody
Hey,

i want to keep all readers up to date

I contacted Caro, who promptly took care of it and will get back to me as soon as there is something new. Thanks at this point

In the meantime, I received a mail from Boom: They had looked at the account statements and asked me to explain and prove all major transactions of the last months

I must honestly say that this goes very much into the privacy and really shocked that I should prove to an online casino why why transactions have run. And I am naürlich not pleased about the fact that I have to comply with this because otherwise no payout will take place.

Anyway, I just sent all the receipts away and hope to hear back within the next 56 hours. Caro is informed.

I keep you up to date....

This post has been translated automatically

wettibernd
Expert

Extended verification becomes a problem

25th Nov. 2020, at 11:24 pm CET#6
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
You have to explain and prove all major transactions, do they still have them all, ever heard of data protection? What's it to them, it's enough that it is on your account and thus your money. So I would not do that. Would wave there already times with a message to the MGA. Is probably really a cheek

This post has been translated automatically

KennyKenner
Rookie

Extended verification becomes a problem

26th Nov. 2020, at 05:05 am CET#7
0 Likes

Nobody has liked this post so far
With what right do the casinos demand the account statements at all ? Can they just do what they want? Or is there actually a justified reason for it ? Would be really interested me times...

This post has been translated automatically

Phlox
Visitor

Extended verification becomes a problem

26th Nov. 2020, at 10:23 am CET#8
0 Likes

Nobody has liked this post so far
The casino justifies it with the point 3.4 in the AGB's - duty of care.

I directly asked the support what exactly happens with the data. The answer was the following:

"We are required to request the documents to comply with Responsible gaming, anti-money laundering regulations and to ensure that your play is both safe and enjoyable. Your documents will of course be treated with the utmost confidentiality and security."

I assume I was requested because my withdrawal request is €9,000 and not €90.

But I think that at the latest after the account statements the Verification should be completed. And that is actually already too much of a good thing

This post has been translated automatically

DerHamburger87
Top Member

Extended verification becomes a problem

26th Nov. 2020, at 12:34 pm CET#9
1 Like

Liked this post: Avatar von sippi sippi
Wasn't there a similar incident recently at the OneCasino listed here that a user was asked to send the casino proof of income?
You are helping every member here to avoid this casino in the future

In such cases, people like to refer to the terms and conditions, to their morals regarding Responsible gaming and combating international money laundering. Money laundering

But hopefully you know that this is hardly the case, the payout is arbitrarily dragged out (you have to pay thanks to the strong MGA license in the end anyway) and hoped for the cancellation and gambling away the payout on your part.
I sincerely hope that you have set a limit accordingly or ggfs are strong enough not to cancel anything there

In my opinion, sad that such a place is listed at all. As mentioned on your part, your payout ihv €90.00 you would have already had. And there begins the pure arbitrariness of the provider.

Salary statements, transactions of the last few months. What comes next? Your building society contract, your life Insurance and the listing of your paid social security contributions of the last months?

Can't help you but think that you will get your money together with the GJ lady and not gamble it away

After that, hopefully you will look for another casino

Good luck

This post has been translated automatically

Anonym

Extended verification becomes a problem

26th Nov. 2020, at 12:57 pm CET#10
3 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Schlumpi1010 Schlumpi1010, Avatar von Tobsen Tobsen

DerHamburger87 wrote on 26.11.2020 at 12:34 pm: Wasn't there a similar incident recently at the OneCasino listed here that a user was asked to send the casino proof of income?
You help here aufjedenfall each member to avoid this casino in the future

In such cases, people like to refer to the terms and conditions, to their morals regarding Responsible gaming and combating international money laundering. Money laundering

But hopefully you know that this is hardly the case, the payout is arbitrarily dragged out (you have to pay thanks to the strong MGA license in the end anyway) and hoped for the cancellation and gambling away the payout on your part.
I sincerely hope that you have set a limit accordingly or ggfs are strong enough not to cancel anything there

In my opinion, sad that such a place is listed at all. As mentioned on your part, your payout ihv €90.00 you would have already had. And there begins the pure arbitrariness of the provider.

Salary statements, transactions of the last few months. What comes next? Your building society contract, your life Insurance and the listing of your paid social security contributions of the last months?

Can't help you but think that you will get your money together with the GJ lady and not gamble it away

After that, hopefully you will look for another casino

Good luck.

Yes I was that with One Casino, wanted from me also an Einkommensnachweiss and Vermögensnachweiss, because of ca.70 euros, immediately gambled away and killed the casino, so you do not need.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 04:56 am CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately