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Boom Casino: Extended verification becomes a problem

Topic created on 24th Nov. 2020 | Page: 1 of 4 | Answers: 39 | Views: 9,146
Phlox
Visitor

Extended verification becomes a problem

24th Nov. 2020, at 06:03 pm CET#1
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Hello,

so I deposited a lot of money and am now at something plus. So I requested a withdrawal and then had to verify. Quite normal process. The Verification was also confirmed within a few hours. I was happy that everything worked out and logged in the day after to see if the withdrawal was already approved

I got a message on the home page that my action is required. They would need an extended verification (account statements for the last 6 months and a salary statement). Since I have paid a lot of money, I can understand this. All documents sent and a confirmation obtained from chat support

Two days later after absolutely nothing has happened I get the mail that I have to submit documents otherwise my account will be blocked. Which documents can tell me neither the chat nor was it in the mail. There are also none missing

I fear that my account is now closed in 2 days. Does anyone have similar experiences. Perhaps in another online casino

Chat support put me off to the fact that the documents would have arrived but they could not look at whether what is missing, how far the process s is etc.

The 56 hours processing time specified by Boom are tomorrow morning 11 clock rum

I am at a loss. Can anyone help me?

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Phlox
Visitor

Extended verification becomes a problem

24th Nov. 2020, at 06:48 pm CET#2
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Oh, in case it's still important:

All deposits were made via Klarna/Trusty through my bank account
Total amount: a little over 18.000 €
Withdrawal request: 9.000 €
No bonus claimed and played normal slots

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wettibernd
Expert

Extended verification becomes a problem

25th Nov. 2020, at 09:49 am CET#3
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Boom Caino is listed here, contact "Caro" by PN, I think she can help you.

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Phlox
Visitor

Extended verification becomes a problem

25th Nov. 2020, at 12:46 pm CET#4
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Hey wettibernd,

thank you. I'll give it a try

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Phlox
Visitor

Extended verification becomes a problem

25th Nov. 2020, at 08:06 pm CET#5
1 Like

Liked this post: Avatar von moody moody
Hey,

i want to keep all readers up to date

I contacted Caro, who promptly took care of it and will get back to me as soon as there is something new. Thanks at this point

In the meantime, I received a mail from Boom: They had looked at the account statements and asked me to explain and prove all major transactions of the last months

I must honestly say that this goes very much into the privacy and really shocked that I should prove to an online casino why why transactions have run. And I am naürlich not pleased about the fact that I have to comply with this because otherwise no payout will take place.

Anyway, I just sent all the receipts away and hope to hear back within the next 56 hours. Caro is informed.

I keep you up to date....

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wettibernd
Expert

Extended verification becomes a problem

25th Nov. 2020, at 11:24 pm CET#6
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
You have to explain and prove all major transactions, do they still have them all, ever heard of data protection? What's it to them, it's enough that it is on your account and thus your money. So I would not do that. Would wave there already times with a message to the MGA. Is probably really a cheek

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KennyKenner
Rookie

Extended verification becomes a problem

26th Nov. 2020, at 05:05 am CET#7
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With what right do the casinos demand the account statements at all ? Can they just do what they want? Or is there actually a justified reason for it ? Would be really interested me times...

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Phlox
Visitor

Extended verification becomes a problem

26th Nov. 2020, at 10:23 am CET#8
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The casino justifies it with the point 3.4 in the AGB's - duty of care.

I directly asked the support what exactly happens with the data. The answer was the following:

"We are required to request the documents to comply with Responsible gaming, anti-money laundering regulations and to ensure that your play is both safe and enjoyable. Your documents will of course be treated with the utmost confidentiality and security."

I assume I was requested because my withdrawal request is €9,000 and not €90.

But I think that at the latest after the account statements the Verification should be completed. And that is actually already too much of a good thing

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DerHamburger87
Top Member

Extended verification becomes a problem

26th Nov. 2020, at 12:34 pm CET#9
1 Like

Liked this post: Avatar von sippi sippi
Wasn't there a similar incident recently at the OneCasino listed here that a user was asked to send the casino proof of income?
You are helping every member here to avoid this casino in the future

In such cases, people like to refer to the terms and conditions, to their morals regarding Responsible gaming and combating international money laundering. Money laundering

But hopefully you know that this is hardly the case, the payout is arbitrarily dragged out (you have to pay thanks to the strong MGA license in the end anyway) and hoped for the cancellation and gambling away the payout on your part.
I sincerely hope that you have set a limit accordingly or ggfs are strong enough not to cancel anything there

In my opinion, sad that such a place is listed at all. As mentioned on your part, your payout ihv €90.00 you would have already had. And there begins the pure arbitrariness of the provider.

Salary statements, transactions of the last few months. What comes next? Your building society contract, your life Insurance and the listing of your paid social security contributions of the last months?

Can't help you but think that you will get your money together with the GJ lady and not gamble it away

After that, hopefully you will look for another casino

Good luck

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Anonym

Extended verification becomes a problem

26th Nov. 2020, at 12:57 pm CET#10
3 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Schlumpi1010 Schlumpi1010, Avatar von Tobsen Tobsen

DerHamburger87 wrote on 26.11.2020 at 12:34 pm: Wasn't there a similar incident recently at the OneCasino listed here that a user was asked to send the casino proof of income?
You help here aufjedenfall each member to avoid this casino in the future

In such cases, people like to refer to the terms and conditions, to their morals regarding Responsible gaming and combating international money laundering. Money laundering

But hopefully you know that this is hardly the case, the payout is arbitrarily dragged out (you have to pay thanks to the strong MGA license in the end anyway) and hoped for the cancellation and gambling away the payout on your part.
I sincerely hope that you have set a limit accordingly or ggfs are strong enough not to cancel anything there

In my opinion, sad that such a place is listed at all. As mentioned on your part, your payout ihv €90.00 you would have already had. And there begins the pure arbitrariness of the provider.

Salary statements, transactions of the last few months. What comes next? Your building society contract, your life Insurance and the listing of your paid social security contributions of the last months?

Can't help you but think that you will get your money together with the GJ lady and not gamble it away

After that, hopefully you will look for another casino

Good luck.

Yes I was that with One Casino, wanted from me also an Einkommensnachweiss and Vermögensnachweiss, because of ca.70 euros, immediately gambled away and killed the casino, so you do not need.

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