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Boom Casino: Boom Casino simply locked account

Topic created on 25th Dec. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,567
D****3

Boom Casino simply locked account

25th Dec. 2020, at 08:54 pm CET#1
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Hello everyone,

Unfortunately, I also have to get in touch with you. I became aware of the Boom Casino via Gambe Joe and then registered and played there via the link. Deposit just under 9,000€ now I wanted to withdraw 7,500€ and my Verification becomes a problem.

I should send ID and proof of address.
On the site you can't upload the documents anywhere. So I sent them by mail.
EMail confirmation received. Also that it can take up to 56 hours.

So after about 72 hours I contacted Live Support and they told me they didn't receive an email, which is weird because I still had the confirmation. So sent everything again and uploaded to live support as well.

Then 2 days later received a mail that the cell phone bill does not count as proof of address. I should please send an official letter.
So I went to the municipality and got a current registration certificate for a fee.

This then sent by mail and for security at the live support also uploaded and asked to forward to the right place.

One day later, my account was locked. Could not log in and contact Live Support. Have then again written several mails. The answer was that the address proof is still missing and therefore they have locked my account.

So I replied to the mail and again attached the document. In the meantime I sent everything at least 6 times and now once I received an automatic confirmation that the message arrived.
One day later I received another mail as an answer to my question why my account was blocked. There was again the same reason with missing proof of address in it.
The best but they replied to the mail where the address proof was still attached. I asked them to look at the attachment of the mail they answered.

Now I stand there, with a closed account on the approx. 8250€ are without i-wie to know, what I did wrong.

What should I do now?
I was actually sure that none of the casinos listed here can cause problems if you follow the rules, but unfortunately I was taught better.

That's what I call Merry Christmas.

Maybe someone can help or has some advice.

At first I thought they were just stalling until I gambled it all away again but I didn't expect the closure.

Love


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zocker0815
Top Member

Boom Casino simply locked account

26th Dec. 2020, at 10:03 am CET#2
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then write here directly to someone from the GambleJoe team to help you further

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upola
Legend

Boom Casino simply locked account

26th Dec. 2020, at 10:21 am CET#3
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Try it here.

https://www.gamblejoe.com/profil/julian/

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Kleinkariert
Expert

Boom Casino simply locked account

26th Dec. 2020, at 04:40 pm CET#4
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So first of all stay calm, you can surely get the proof of address, contact Julian here: https://www.gamblejoe.com/communicator/julian/ he can surely mediate.

If that doesn't help, we still have the competent arbitration body eCOGRA and the MGA afterwards. Since this is probably just a stupid misunderstanding (or incompetence of the provider) it will most likely be solved. It sometimes takes a few days, you think it's not going anywhere and then it's solved from one day to the next.

I wouldn't call this list safe anymore. It is better than most lists out there, but it still contains casinos with questionable business ethics.

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Julian
Elite

Boom Casino simply locked account

26th Dec. 2020, at 05:06 pm CET#5
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Hello Doro13,

I left you a message via Communicator.

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D****3

Boom Casino simply locked account

26th Dec. 2020, at 06:38 pm CET#6
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Thanks a lot for the tips. I am currently in contact with Julian and will get back to you as soon as there is news

Kind regards

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gamble1
Icon

Boom Casino simply locked account

26th Dec. 2020, at 06:44 pm CET#7
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Boom is not fundamentally bad, but some practices are sometimes a bit questionable

I hope that changes soon times still is no pattern in the cautiously expressed harassment to see nor can it be stamped as a mistake of an employee but not for long if more complaints arrive here that are justified

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D****3

Boom Casino simply locked account

29th Dec. 2020, at 11:41 am CET#8
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Account is free again and the payment made again as a credit on it
I have initiated the withdrawal again
A day later then the notification that the account is verified

Let's see how long the payout takes now

Will inform

Kind regards

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Leonie510
Visitor

Boom Casino simply locked account

29th Dec. 2020, at 03:04 pm CET#9
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Hello have a similar problem my account was also suspended today. Have boom Casino also several times
by e-mail my data sent. After I have requested a withdrawal.

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D****3

Boom Casino simply locked account

29th Dec. 2020, at 05:42 pm CET#10
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They told me that I had used the wrong e-mail address
I should then send everything again to
verifications@boomcasino.com
Again. But I had already done that before

I find it stupid that you can not upload the documents there. The mail address was also unknown to me the first week. So how to send the documents to the correct address

I advise you to send everything again to
verifications@boomcasino.com and wait 3 days, if it doesn't clear up, contact Julian from GJ, he can help for sure

Best regards

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