Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Boom Casino: Boom Casino simply locked account

Topic created on 25th Dec. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,581
D****3

Boom Casino simply locked account

25th Dec. 2020, at 08:54 pm CET#1
0 Likes

Nobody has liked this post so far
Hello everyone,

Unfortunately, I also have to get in touch with you. I became aware of the Boom Casino via Gambe Joe and then registered and played there via the link. Deposit just under 9,000€ now I wanted to withdraw 7,500€ and my Verification becomes a problem.

I should send ID and proof of address.
On the site you can't upload the documents anywhere. So I sent them by mail.
EMail confirmation received. Also that it can take up to 56 hours.

So after about 72 hours I contacted Live Support and they told me they didn't receive an email, which is weird because I still had the confirmation. So sent everything again and uploaded to live support as well.

Then 2 days later received a mail that the cell phone bill does not count as proof of address. I should please send an official letter.
So I went to the municipality and got a current registration certificate for a fee.

This then sent by mail and for security at the live support also uploaded and asked to forward to the right place.

One day later, my account was locked. Could not log in and contact Live Support. Have then again written several mails. The answer was that the address proof is still missing and therefore they have locked my account.

So I replied to the mail and again attached the document. In the meantime I sent everything at least 6 times and now once I received an automatic confirmation that the message arrived.
One day later I received another mail as an answer to my question why my account was blocked. There was again the same reason with missing proof of address in it.
The best but they replied to the mail where the address proof was still attached. I asked them to look at the attachment of the mail they answered.

Now I stand there, with a closed account on the approx. 8250€ are without i-wie to know, what I did wrong.

What should I do now?
I was actually sure that none of the casinos listed here can cause problems if you follow the rules, but unfortunately I was taught better.

That's what I call Merry Christmas.

Maybe someone can help or has some advice.

At first I thought they were just stalling until I gambled it all away again but I didn't expect the closure.

Love


This post has been translated automatically

zocker0815
Top Member

Boom Casino simply locked account

26th Dec. 2020, at 10:03 am CET#2
0 Likes

Nobody has liked this post so far
then write here directly to someone from the GambleJoe team to help you further

This post has been translated automatically

upola
Legend

Boom Casino simply locked account

26th Dec. 2020, at 10:21 am CET#3
0 Likes

Nobody has liked this post so far
Try it here.

https://www.gamblejoe.com/profil/julian/

This post has been translated automatically

Kleinkariert
Expert

Boom Casino simply locked account

26th Dec. 2020, at 04:40 pm CET#4
0 Likes

Nobody has liked this post so far
So first of all stay calm, you can surely get the proof of address, contact Julian here: https://www.gamblejoe.com/communicator/julian/ he can surely mediate.

If that doesn't help, we still have the competent arbitration body eCOGRA and the MGA afterwards. Since this is probably just a stupid misunderstanding (or incompetence of the provider) it will most likely be solved. It sometimes takes a few days, you think it's not going anywhere and then it's solved from one day to the next.

I wouldn't call this list safe anymore. It is better than most lists out there, but it still contains casinos with questionable business ethics.

This post has been translated automatically

Julian
Elite

Boom Casino simply locked account

26th Dec. 2020, at 05:06 pm CET#5
0 Likes

Nobody has liked this post so far
Hello Doro13,

I left you a message via Communicator.

This post has been translated automatically

D****3

Boom Casino simply locked account

26th Dec. 2020, at 06:38 pm CET#6
0 Likes

Nobody has liked this post so far
Thanks a lot for the tips. I am currently in contact with Julian and will get back to you as soon as there is news

Kind regards

This post has been translated automatically

gamble1
Icon

Boom Casino simply locked account

26th Dec. 2020, at 06:44 pm CET#7
0 Likes

Nobody has liked this post so far
Boom is not fundamentally bad, but some practices are sometimes a bit questionable

I hope that changes soon times still is no pattern in the cautiously expressed harassment to see nor can it be stamped as a mistake of an employee but not for long if more complaints arrive here that are justified

This post has been translated automatically

D****3

Boom Casino simply locked account

29th Dec. 2020, at 11:41 am CET#8
0 Likes

Nobody has liked this post so far
Account is free again and the payment made again as a credit on it
I have initiated the withdrawal again
A day later then the notification that the account is verified

Let's see how long the payout takes now

Will inform

Kind regards

This post has been translated automatically

Leonie510
Visitor

Boom Casino simply locked account

29th Dec. 2020, at 03:04 pm CET#9
0 Likes

Nobody has liked this post so far
Hello have a similar problem my account was also suspended today. Have boom Casino also several times
by e-mail my data sent. After I have requested a withdrawal.

This post has been translated automatically

D****3

Boom Casino simply locked account

29th Dec. 2020, at 05:42 pm CET#10
0 Likes

Nobody has liked this post so far
They told me that I had used the wrong e-mail address
I should then send everything again to
verifications@boomcasino.com
Again. But I had already done that before

I find it stupid that you can not upload the documents there. The mail address was also unknown to me the first week. So how to send the documents to the correct address

I advise you to send everything again to
verifications@boomcasino.com and wait 3 days, if it doesn't clear up, contact Julian from GJ, he can help for sure

Best regards

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 02:42 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately