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Boom Casino: Account blocking without reason after win

Topic created on 27th May. 2022 | Page: 1 of 1 | Answers: 3 | Views: 3,348
Markalc
Amateur

Account blocking without reason after win

27th May. 2022, at 09:57 pm CEST#1
0 Likes

Nobody has liked this post so far
My account was simply locked without reason and without notification because I had a win and initiated a payout. Have even already received a payout from them

This post has been translated automatically

Falko
Icon

Account blocking without reason after win

27th May. 2022, at 11:52 pm CEST#2
1 Like

Liked this post: Anonym
Markalc wrote on 05/27/2022 at 9:57pm: My account was simply locked for no reason and without notification because I had a win and initiated a payout. Have even already received a payout from them

Maybe it comes there now to an extended Verification ? At least that seems familiar to me that casinos block accounts briefly when a high payout is requested, then an extended verification is carried out and if everything is in order then open the again and the payout can be requested. Is the amount you gave in the withdrawal high ?

This post has been translated automatically

Anonym

Account blocking without reason after win

28th May. 2022, at 12:47 am CEST#3
0 Likes

Nobody has liked this post so far
Markalc wrote on 05/27/2022 at 9:57pm: My account was simply locked for no reason and without notification because I had a win and initiated a payout. Have even already received a payout from them

I don't think they locked your account because you won. Shortly before you mentioned that there was no notification.

Although for some inexplicable reason I cannot access the casino websites of Hero Gaming , it is still a reputable and reliable casino.
Is there a live support? Otherwise, contact via email or wait a few hours until the reason is explained to you. Otherwise, the objection of Falko could also be true...

This post has been translated automatically

Caro
Expert

Account blocking without reason after win

1st Jun. 2022, at 11:13 am CEST#4
0 Likes

Nobody has liked this post so far
Unfortunately I can't help here, because we don't have a contact person to the casino anymore...

@Markalc is there any way to contact the casino via chat or email and ask?

This post has been translated automatically

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