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Boom Casino: 2000 euros deposited - unfortunately, they were not posted to the account. Is the money gone?

Topic created on 25th Jan. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,537
Anonym

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 09:39 am CET#1
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Hello everyone, I have deposited on 06.01.2021 2000 euros. Unfortunately, these were not displayed on the account
The support put me off and said that there was a technical problem and you book the 2000 euros soon on my account
Now I'm waiting for 3 weeks for this amount and after 15 chat with support my money is not posted to the account

Is this fraud? I am in despair...

EVERY DAY ONLY THIS ANSWER FROM ALL EMPLOYEES:

Schmitt (09:40)
Thanks for waiting.

I can see that the Deposit from the payment gateway is pending, which is why it was not added to the account. We apologize for any inconvenience this may have caused.

I will now escalate this and the relevant team will work on it and find a solution so you can deposit without any further issues.

We will let you know via email as soon as we have an update on this. We really appreciate your patience.

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wettibernd
Expert

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 10:19 am CET#2
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How did you Deposit, i.e. through which Provider?

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Anonym

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 10:21 am CET#3
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Directly through BoomCasino with instant bank transfer.

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wettibernd
Expert

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 10:31 am CET#4
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With Sofort there is this "Klarna-Adyen" problem.

In Germany, the money is debited from Klarna, Klarna is not active in Malta, so the money is transferred to the Dutch financial service Provider Adyen, which then transfers it to the casino. There are difficulties every now and then.

But as long as you are not yet known to me a case.

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Anonym

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 10:47 am CET#5
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Too bad. It is already available at BoomCasion. They just don't want to or can't transfer it to me. I need help

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Anonym

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 10:51 am CET#6
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Immoliker wrote on 25.01.2021 at 10:21 am: Directly via BoomCasino with instant bank transfer.

It may be that the money really has not arrived at the casino, but is hanging somewhere at Sofortüberweisung.


I would advise you to contact the Provider "Sofortüberweisung" (www.sofort.de) directly.

Either call them right away, or use the contact form to enter the transaction number that you can find on your bank statement.

Hope that clears up quickly, or it may be that the money then booked back to your account.

Sometimes it may be better not to Deposit as you 2000 € at once, but just 4 x 500 €, because there are any payment interruptions or errors more often and then not always all the money is gone immediately.

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Begbie
Elite

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 10:56 am CET#7
2 Likes

Liked this post: Anonym, Avatar von Sarkasto Sarkasto
3 weeks and 2000 euros?

Respect that you can still argue so calmly.

Would also advise you to contact the IMMEDIATE customer service. And that with emphasis!

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Anonym

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 12:12 pm CET#8
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I just don't know anymore... who else to turn to? Police ? Lawyer? Any other tips?

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Kleinkariert
Expert

2000 euros deposited - unfortunately, they were not posted to the account. Is...

25th Jan. 2021, at 01:18 pm CET#9
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Immoliker wrote on 25.01.2021 at 12:12 pm: I just don't know anymore... who else to turn to? Police ? Lawyer ? Any other tips ?

To the payment Provider of course, enter the payment method in google and call or write to customer service about it.

It is best to have your account statement ready so that you can give them the number, they can then see what the problem is.

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