Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

BluVegas: [solved] bluvegas cancels win of 1110 euro

Topic created on 17th Sep. 2021 | Page: 1 of 2 | Answers: 14 | Views: 2,616
fowi30
Amateur

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 10:36 pm CEST#1
0 Likes

Nobody has liked this post so far
i played there with bonus and after successful conversion won 1160 euro.
the casino canceled 1100 euro and gave me back the Deposit of 51 euro only because I made a few spins on a slot that was not allowed (fruit warp)

i am actually used to reputable mga casinos that slots with bonus are not allowed either

a.)the game opens and only the real money balance is displayed or
b.)there is an error message that the slot with bonus credit is not playable

it is easy for the casino to implement such software the casino failed to do so and intentionally let players fall into the bonus trap

i have also already tried my luck and published a complaint at casino guru.
the arbitration board has also given me right and punished the casino with unfortunately only very few black points
my complaint is the only one of 25 complaints that is marked as unresolved

i wanted to post it here because caro can possibly help me.
it is worth a try

Edit: link to the competition has been removed



This post has been translated automatically

slotliebe89
Elite

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 11:21 pm CEST#2
0 Likes

Nobody has liked this post so far
fowi30 wrote on 17.09.2021 at 22:36: I played there with bonus and won 1160 euro after successful conversion.
the casino cancelled 1100 euro and gave me back the Deposit of 51 euro only because i made a few spins on a slot that was not allowed (fruit warp)

i am actually used to reputable mga casinos that slots with bonus are not allowed either

a.)the game opens and only the real money balance is displayed or
b.)there is an error message that the slot with bonus credit is not playable

it is easy for the casino to implement such software the casino failed to do so and intentionally let players fall into the bonus trap

i have also already tried my luck and published a complaint at casino guru.
the arbitration board has also given me right and punished the casino with unfortunately only very few black points
my complaint is the only one of 25 complaints that is marked as unresolved

i wanted to post it here because caro can possibly help me.
it is worth a try

There is rarely goodwill for violations of the terms and conditions. Do not get your hopes up too much.

Edit: Quote adjusted

This post has been translated automatically

Lautrer1986
Amateur

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 11:40 pm CEST#3
1 Like

Liked this post: Anonym
Sorry, but I can not understand you ... Of course, this is extremely annoying that the "casino people" do not pay out your win,
but you have clearly made the mistake.
As I read your messages, you play yes not the first time in a casino / with bonus etc..
since you have to be so smart to look up the beschi... terms and conditions.


Best we all stop with the zockerei
But anyway all the best...

This post has been translated automatically

Anonym

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 11:53 pm CEST#4
0 Likes

Nobody has liked this post so far
It won't work, because you have violated the Bonus Terms. Some casinos compensate their (regular) customers, but not all.
Nevertheless, good luck...

This post has been translated automatically

Falke
Expert

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 12:12 am CEST#5
0 Likes

Nobody has liked this post so far
So that is with very many MGA casinos exactly so that they let players intentionally fall into the bonus trap. You're right that they usually have to make sure that the player can not violate the conditions.

It can not be the task of a player to hang an A4 sheet in front of the screen with all the not allowed slots. But MGA casinos are certainly no better

This post has been translated automatically

Caro
Expert

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 09:39 am CEST#6
0 Likes

Nobody has liked this post so far
Hi fowi30, as most have already answered here, I see here "black". In the case of a "violation of the bonus conditions" I am powerless. Whether it is a bonus buy, the Risk function was used or a "forbidden" slot was played...I can not help here unfortunately.

We would all prefer that the "forbidden" slots cannot be opened in the first place or that a pop-up window appears stating that this game may not be played with bonus money.

I can't say it enough, please read the Bonus terms and conditions EXACTLY before activating/claiming a bonus. This can save you a lot of trouble.

This post has been translated automatically

fowi30
Amateur

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 04:16 pm CEST#7
0 Likes

Nobody has liked this post so far
well, it was worth a try, because the casino is not quite innocent, otherwise my complaint would not have been classified as unresolved at casino guru they had given me right and given the casino black points and lowered their reputation.

This post has been translated automatically

Gollub7923
Rookie

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 05:47 pm CEST#8
0 Likes

Nobody has liked this post so far
Hello, it also happened to me. Legally, they are certainly okay, but I do not find it serious. I therefore no longer play in casinos of this Provider and also recommend everyone with whom I am in contact to avoid them.
If many do that, maybe this provider disappears or reconsiders its approach

This post has been translated automatically

a****r

[solved] bluvegas cancels win of 1110 euro

10th Nov. 2021, at 08:29 pm CET#9
0 Likes

Nobody has liked this post so far
I felt the same way.

Blu Vegas deposited 25€, received 200% (theoretically unwanted) bonus √ after implementation 1000€ withdrawal canceled because disabled⁷. A single spin was 6€, that's the reason for cancellation. Dogs

This post has been translated automatically

Anonym

[solved] bluvegas cancels win of 1110 euro

10th Nov. 2021, at 09:41 pm CET#11
0 Likes

Nobody has liked this post so far
verox wrote on 10.11.2021 at 20:36: And again a casino from the Gammix Group. Produce here one negative headline after the other.

You are still relatively new to the forum and would you read the posts properly, then you should know why his credits were cancelled. It would be a negative headline if the casinos would ignore their own terms and conditions to harm the customers.

Threads are opened here daily because players do not get their money. Over 70% of the people are themselves to blame, because they violate the terms and conditions. In another 29% of the cases it is impatience or even hypocrisy.
Only an extreme minority is actually affected and these cases can usually be resolved. Mostly it is a communication problem...

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 01:43 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately