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BluVegas: [solved] bluvegas cancels win of 1110 euro

Topic created on 17th Sep. 2021 | Page: 1 of 2 | Answers: 14 | Views: 2,585
fowi30
Amateur

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 10:36 pm CEST#1
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i played there with bonus and after successful conversion won 1160 euro.
the casino canceled 1100 euro and gave me back the Deposit of 51 euro only because I made a few spins on a slot that was not allowed (fruit warp)

i am actually used to reputable mga casinos that slots with bonus are not allowed either

a.)the game opens and only the real money balance is displayed or
b.)there is an error message that the slot with bonus credit is not playable

it is easy for the casino to implement such software the casino failed to do so and intentionally let players fall into the bonus trap

i have also already tried my luck and published a complaint at casino guru.
the arbitration board has also given me right and punished the casino with unfortunately only very few black points
my complaint is the only one of 25 complaints that is marked as unresolved

i wanted to post it here because caro can possibly help me.
it is worth a try

Edit: link to the competition has been removed



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slotliebe89
Elite

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 11:21 pm CEST#2
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fowi30 wrote on 17.09.2021 at 22:36: I played there with bonus and won 1160 euro after successful conversion.
the casino cancelled 1100 euro and gave me back the Deposit of 51 euro only because i made a few spins on a slot that was not allowed (fruit warp)

i am actually used to reputable mga casinos that slots with bonus are not allowed either

a.)the game opens and only the real money balance is displayed or
b.)there is an error message that the slot with bonus credit is not playable

it is easy for the casino to implement such software the casino failed to do so and intentionally let players fall into the bonus trap

i have also already tried my luck and published a complaint at casino guru.
the arbitration board has also given me right and punished the casino with unfortunately only very few black points
my complaint is the only one of 25 complaints that is marked as unresolved

i wanted to post it here because caro can possibly help me.
it is worth a try

There is rarely goodwill for violations of the terms and conditions. Do not get your hopes up too much.

Edit: Quote adjusted

This post has been translated automatically

Lautrer1986
Amateur

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 11:40 pm CEST#3
1 Like

Liked this post: Anonym
Sorry, but I can not understand you ... Of course, this is extremely annoying that the "casino people" do not pay out your win,
but you have clearly made the mistake.
As I read your messages, you play yes not the first time in a casino / with bonus etc..
since you have to be so smart to look up the beschi... terms and conditions.


Best we all stop with the zockerei
But anyway all the best...

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Anonym

[solved] bluvegas cancels win of 1110 euro

17th Sep. 2021, at 11:53 pm CEST#4
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It won't work, because you have violated the Bonus Terms. Some casinos compensate their (regular) customers, but not all.
Nevertheless, good luck...

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Falke
Expert

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 12:12 am CEST#5
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So that is with very many MGA casinos exactly so that they let players intentionally fall into the bonus trap. You're right that they usually have to make sure that the player can not violate the conditions.

It can not be the task of a player to hang an A4 sheet in front of the screen with all the not allowed slots. But MGA casinos are certainly no better

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Caro
Expert

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 09:39 am CEST#6
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Hi fowi30, as most have already answered here, I see here "black". In the case of a "violation of the bonus conditions" I am powerless. Whether it is a bonus buy, the Risk function was used or a "forbidden" slot was played...I can not help here unfortunately.

We would all prefer that the "forbidden" slots cannot be opened in the first place or that a pop-up window appears stating that this game may not be played with bonus money.

I can't say it enough, please read the Bonus terms and conditions EXACTLY before activating/claiming a bonus. This can save you a lot of trouble.

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fowi30
Amateur

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 04:16 pm CEST#7
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well, it was worth a try, because the casino is not quite innocent, otherwise my complaint would not have been classified as unresolved at casino guru they had given me right and given the casino black points and lowered their reputation.

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Gollub7923
Rookie

[solved] bluvegas cancels win of 1110 euro

18th Sep. 2021, at 05:47 pm CEST#8
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Hello, it also happened to me. Legally, they are certainly okay, but I do not find it serious. I therefore no longer play in casinos of this Provider and also recommend everyone with whom I am in contact to avoid them.
If many do that, maybe this provider disappears or reconsiders its approach

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a****r

[solved] bluvegas cancels win of 1110 euro

10th Nov. 2021, at 08:29 pm CET#9
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I felt the same way.

Blu Vegas deposited 25€, received 200% (theoretically unwanted) bonus √ after implementation 1000€ withdrawal canceled because disabled⁷. A single spin was 6€, that's the reason for cancellation. Dogs

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Anonym

[solved] bluvegas cancels win of 1110 euro

10th Nov. 2021, at 09:41 pm CET#11
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verox wrote on 10.11.2021 at 20:36: And again a casino from the Gammix Group. Produce here one negative headline after the other.

You are still relatively new to the forum and would you read the posts properly, then you should know why his credits were cancelled. It would be a negative headline if the casinos would ignore their own terms and conditions to harm the customers.

Threads are opened here daily because players do not get their money. Over 70% of the people are themselves to blame, because they violate the terms and conditions. In another 29% of the cases it is impatience or even hypocrisy.
Only an extreme minority is actually affected and these cases can usually be resolved. Mostly it is a communication problem...

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