[solved] BluVegas tries to cheat with all means at the bonus
1st Aug. 2022, at 05:52 pm CEST#1
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Hello
My complaint is against the BluVegas Casino. namely, I got an advertising mail in which a Deposit bonus of 200% + 100 free spins with a minimum deposit of 20 € stood. after depositing the 20 €, it was suddenly said that the minimum deposit was 25 € and I would therefore have no right to this bonus. after a long back and forth with the support in chat, I then still received the bonus. After I had played a few rounds I looked at the state of my wagering and found that they have given me a wagering ×70 instead of the bonus specified ×35. Again wrote to support, but they said only that they can not change anything because my balance would otherwise sink to 0 € and alternative they did not want to compensate for their mistake...
With best regards
René
Edit by Caro: the screenshot of the chat was removed due to personal data
[solved] BluVegas tries to cheat with all means at the bonus
2nd Aug. 2022, at 12:38 pm CEST#6
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Have just been able to clarify it with ren812 and the manager. The manager has apologized for the mistake and has credited the user a bonus of 10 € (35x wagering). Better than nothing, that's what ren812 thinks So the topic can be closed.
[solved] BluVegas tries to cheat with all means at the bonus
Nobody has liked this post so far
My complaint is against the BluVegas Casino. namely, I got an advertising mail in which a Deposit bonus of 200% + 100 free spins with a minimum deposit of 20 € stood. after depositing the 20 €, it was suddenly said that the minimum deposit was 25 € and I would therefore have no right to this bonus. after a long back and forth with the support in chat, I then still received the bonus. After I had played a few rounds I looked at the state of my wagering and found that they have given me a wagering ×70 instead of the bonus specified ×35. Again wrote to support, but they said only that they can not change anything because my balance would otherwise sink to 0 € and alternative they did not want to compensate for their mistake...
With best regards
René
Edit by Caro: the screenshot of the chat was removed due to personal data
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[solved] BluVegas tries to cheat with all means at the bonus
Nobody has liked this post so far
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[solved] BluVegas tries to cheat with all means at the bonus
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[solved] BluVegas tries to cheat with all means at the bonus
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[solved] BluVegas tries to cheat with all means at the bonus
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In addition, they also offer Deposit options that they ultimately do not have 🙄
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[solved] BluVegas tries to cheat with all means at the bonus
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This topic was closed
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