BluVegas: Bluvegas payout cancelled 2500€ (Page 3)

Blubbo33 wrote on 07/09/2023 at 14:09:

The thread creator has also had no respect for gamblejoe with his not quite truths, should not be completely disregarded, I think to close the thing seems the right thing to do, since no more response is expected.


But of course understand what you mean !

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Julian wrote on 07/09/2023 at 14:25:

It's already been mentioned by one member, but in purely theoretical terms this is about testimony vs. testimony.
There were some statements from the thread creator that don't quite match the information I've been given at least, but since the thread creator still thinks that the evidence from the vendor doesn't match reality, I'd like to try my best to handle the situation as neutrally as possible.

I would like to give the thread creator for a short time the chance to express himself in the thread, in my eyes it should be his right.
Provided that no further reaction comes in a timely manner, I will then temporarily close the thread.

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frapi07 wrote on 07.09.2023 at 14:54:

To keep it factual: Neither GJ nor other forums can help there, as evidence/proof is missing from the player side. Personally, I see only one solution: contact the game Provider, explain the issue and ask for logs - if they give it out at all. There are simply no other possibilities. GJ can't do magic and you don't have the burden of proof - that's up to the player. I don't know if the MGA does that, but the provider is 100% the right address.

Find it but still fair from you that you still gives the user the opportunity to comment on it. Would be interesting to know what he has in mind - of course, assuming that he has not made a bonus buy.

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gamble1 wrote on 08.09.2023 at 00:29 Clock:
The Provider can but also just say anything if no authority looks for it but they will not stab their customers in the back for the player is just a number if they have any bock on the fun

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