BluVegas: Bluvegas payout cancelled 2500€

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Kingkhalifa wrote on 05.09.2023 at 20:46: Dear Sir or Madam

I warn you from this website that is a scam Provider on the way I explain to you why my money was canceled and removed from casino account.

I have on 27.08 a withdrawal of 2500€ requested I had a Bonusbeantrag 100% and that was max 5€ bet the conditions I am complied with because is me not the first provider and not the last because I have played the Bonus money played until real money was thenafter it became real money made withdrawal and continued to play two days later wanted to verify me have done that can ezz worked and then 4 days later on 05.09 I get a message about cancellation But this is not the case because I was already aware that it took as long as the withdrawal I also said on livechat that this is all wrong I have also assured them by 1000% that I have not made a bet 20€ because as I said this was not my first time

Deposit without problem loss ezzii barely makes a withdrawal is not paid of course I warn you of this provider no Seriöze provider because after all I have lost over 3000€ there until now

And still they have my IPP PERMANENT BANNED AFTER THE Live Chat WITHOUT REASON EVEN THOUGH I STILL HAVE MONEY IN ACCOUNT!!!

With kind regards

*******

Hello ****

We are writing to you regarding your withdrawal request of €2,500.00. Unfortunately, we have had to reject your withdrawal request due to a breach of our Terms and Conditions, as you have placed wagers with an active bonus above the limit:

Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original Deposit was credited to your balance. You are welcome to submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.
Sincerely yours,
Payments Cashier

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Kingkhalifa wrote on 06.09.2023 at 02:26: Now let's get this straight

I have not made a bonusbuy because I know that you are against the violations I play online for 10 years and have played around several times with Bonus money but they themselves do not want to pay out the money and find excuses here in game history you can not see everything you have bet but it does not matter I know that I have not violations have after the bonus money on real money was turned have directly paid out and 300€ on account there and continued to play of course from there I can also play 100 euro spins is also no matter but they have removed my money and after I complained to the have blocked me even my IPP for the website that is more than cheating

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Julian wrote on 06/09/2023 at 17:11: Hello Kingkhalifa,

We were already in contact today via the Communicator and I have also forwarded your complaint to our contact person.
However, to also update the current status here on the forum regarding your complaint, I would like to briefly share as an update that upon review, it appears that many of your statements are not factual.
It has been confirmed to me that you may very well have made a bonus buy while you still had an active bonus.
You had given me the explanation after the fact that these bonus buys took place before you accepted the bonus, but unfortunately I was shown that this was not true.

Nevertheless, I have subsequently asked our contact person to ask the payment team about your case once again, just to be on the safe side, in order to get a double confirmation, so to speak, so that we can rule out any misunderstandings.
If there is an update on this, I will let you know directly.

Unfortunately, at the moment it looks like we can't help you in your case, since it is obviously a clear violation of the T&C and the casino can't/won't show any goodwill.

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Julian wrote on 06/09/2023 at 17:11: Hello Kingkhalifa,

We were already in contact today via the Communicator and I have also forwarded your complaint to our contact person.
However, to also update the current status here on the forum regarding your complaint, I would like to briefly share as an update that upon review, it appears that many of your statements are not factual.
It has been confirmed to me that you may very well have made a bonus buy while you still had an active bonus.
You had given me the explanation after the fact that these bonus buys took place before you accepted the bonus, but unfortunately I was shown that this was not true.

Nevertheless, I have subsequently asked our contact person to ask the payment team about your case once again, just to be on the safe side, in order to get a double confirmation, so to speak, so that we can rule out any misunderstandings.
If there is an update on this, I will let you know directly.

Unfortunately, at the moment it looks like we can't help you in your case, since it is obviously a clear violation of the T&C and the casino can't/won't show any goodwill.

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gamble1 wrote on 06/09/2023 at 18:44:

Well that with the goodwill there can also only will stand but if we are honest who would still show goodwill after such a performance here


But times to the case : How can you not know when you have made a buy and what means were active ? If you ask me it sounds more like the TE thought oh I just buy comes anyway nothing and zack win

Either way if it really no mistake in the casino is already brazen to make the store here so bad with the knowledge of how many thousands of people could see that even though you have made a mistake yourself

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frapi07 wrote on 06.09.2023 at 20:02: Well, I don't think a casino would bother faking logs/pictures etc - and for 2.5k €.

If Julian is talking about evidence, then I can be sure that there are logs proving that a bonus buy was made.

I think the only way would be through the MGA and possibly the Provider - but until they answer it takes min. 4-7 weeks.

Would a lawyer be useful here?

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gamble1 wrote on 06.09.2023 at 20:57:

Well a lawyer for a casino in which he should not even play depending on his residence questionable ....

T0uchTheSky wrote on 06.09.2023 at 21:31: If he really with an active bonus a Buy gemach has, what is he supposed to ask at MGA or Provider, because no one can help him, since he has violated the bonus condition. The only way is only if BluVegas shows goodwill, then would get his money.

That the Gammix group would cheat, I rather do not believe, because I play regularly at this group.

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frapi07 wrote on 06.09.2023 at 22:31:

We can not say so far. Casino says yes and provides corresponding logs or evidence and player claims but that this does not correspond to the truth. Statement against statement. Normally I would say that the side with evidence is right, but how will you as a player prove the opposite if you have not recorded your entire game season? Normal players don't record themselves playing.

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