BingBong Casino: BingBong refuses to pay out €200 and deletes credit balance (Page 4)

gamble1 wrote on 01.03.2024 00:42:

So if you are talking about Platin I have to say very clearly yes they really have


I once had a bonus where it couldn't be activated which was a €100 + €100 100% with x40 and it was booked manually and as an excuse for waiting and because there were problems the second time the turnover was reduced to x10 or so so I had a balance of €200 but only had to wager 1000 for everything

In the same way, if you have a few 100 € minus during the week you can always ask for a bonus and almost never get less than 20 €

Sure, it was still better in the past, but I'd say it was better than nothing

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frapi07 wrote on 01.03.2024 01:47:

I had deposited a total of 17k in one year. Paid out about the same amount. I asked for the bonus for the first time. I was not approved. I was basically told that I hadn't lost enough yet. Likewise the 2 times they had problems with Sofort. Once the payout took a whole 7 days. They didn't even credit me with 10 FS.

But the question is, do you really have to be at least 1-2k in the red to get a 50€ bonus with 40x wager? Pino behaved completely differently. I was also about 1-2k minus there, I honestly don't remember. I was credited with 200€ Bonuses 3 times and that without being asked. Now ask yourself which OC I preferred. Platin has very often made fun of customers with such promotions, especially those who deposited very frequently.

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gamble1 wrote on 01.03.2024 at 02:18:
Sure I understand but funnily enough Pino did exactly the opposite with me as with you Sure Platin used to get on your nerves a lot with the many things that were announced big and in the end was just a bad joke but I think this is really different from customer to customer in every store

They are all worse than they used to be and the really good stores have all closed for GUTS

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Malle45897 wrote on 01.03.2024 07:17:

So just to clarify again. I have tried several times to explain that it was not my mistake and whether it would not be fair or just if you simply deduct the overbooked 50€ and leave me my winnings, was not answered at all.... Here is the 'detailed explanation' as described above...


You received €50 in cash or free spins in the competition and these were unfortunately credited to you twice by the system. For this reason, we have deducted the winnings of 203 from your account with the double credited winnings and also canceled the payouts made. We apologize for the inconvenience caused.

But there is no mention of the fact that it was your mistake and why you don't simply deduct the excess €50 and leave me my fairly earned win!

Really a joke, and you can put the alibi 50 free spins somewhere else if you calculate how much money you have cheated me out of 😂

And then write to me privately and ask for my player ID and they would try to find a solution... Only to get a message days later saying that they had already explained to me in detail what was going on and that they couldn't do anything more 😂

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roccoammo11 wrote on 01.03.2024 09:48:

without words..take an example from the StarGames manager..this one communicates more honestly in such matters..find it good that the user has written something about it again..if you want to clear up something here then please completely...

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