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BingBong Casino: BingBong refuses to pay out €200 and deletes credit balance (Page 2)

Topic created on 22nd Dec. 2023 | Page: 2 of 4 | Answers: 51 | Views: 4,511
BinGOLDiG
Expert

BingBong refuses to pay out €200 and deletes credit balance

30th Dec. 2023, at 09:17 am CET#16
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You should definitely write to Julian, André or whoever is responsible for these arcades and ask for help!

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Max_Bet
Expert

BingBong refuses to pay out €200 and deletes credit balance

30th Dec. 2023, at 06:28 pm CET#17
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BinGOLD wrote on 30.12.2023 at 09:17: You should definitely write to Julian, André or whoever is responsible for these game libraries and ask for help!

Didn't BB & JP also have an account here?

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BinGOLDiG
Expert

BingBong refuses to pay out €200 and deletes credit balance

31st Dec. 2023, at 03:41 am CET#18
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Max_Bet wrote on 30.12.2023 at 18:28:

Didn't BB & JP also have an account here?

Yes, but either the bird has been kicked out or he no longer considers it necessary to log in here!

I wrote to him here months ago...the mail has not been opened yet

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

31st Dec. 2023, at 05:39 am CET#19
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BinGOLD wrote on 30.12.2023 at 09:17: You should definitely write to Julian, André or whoever is responsible for these game libraries and ask for help!

Yes, I wrote to Julian yesterday. After I tried to explain to them again that the wins were not from the first €50 and not from the second €50 as they claimed, they didn't reply. 😭😂

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

31st Dec. 2023, at 05:43 am CET#20
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Malle45897 wrote on 31.12.2023 05:39:

Yes, I wrote to Julian yesterday. After I tried again to explain to them that the wins were not from the first and not from the second 50€ as they claimed, they didn't answer anymore. 😭😂

If one of the GJ team can still achieve something, I'll eat a broom...

But hope dies last, of course 😁

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JonasBrrt
Amateur

BingBong refuses to pay out €200 and deletes credit balance

31st Dec. 2023, at 08:27 pm CET#21
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Malle45897 wrote on 31.12.2023 05:43:

If one of the GJ team can still achieve something, I'll eat a broom.

But hope dies last, of course 😁

Good luck with that, fingers crossed 🤞

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Ralkone
Amateur

BingBong refuses to pay out €200 and deletes credit balance

1st Jan. 2024, at 05:55 pm CET#22
2 Likes

Liked this post: Avatar von bigbig bigbig, n****4
really poor from Bingbong... fits perfectly with the sap store ... somehow nothing works as it should...
Instead of GGL taking care of reputable providers who offer a flawless website, among other things...
Especially in DE casinos it should be obligatory to be able to reach someone in Live Chat 24/7 in my opinion.
They should have saved the money of the annoying TV commercials of JackpotPiraten and put a few more euros
more into the layout of the website

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Falke
Expert

BingBong refuses to pay out €200 and deletes credit balance

1st Jan. 2024, at 06:13 pm CET#23
2 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von Langhans_innen Langhans_innen

Ralkone wrote on 01.01.2024 at 17:55: really poor from Bingbong... fits perfectly with the juice store ... somehow nothing works as it should...
Instead of GGL first taking care of reputable providers who offer a flawless website, among other things...
Especially in DE casinos it should be obligatory to be able to reach someone in Live Chat 24/7 in my opinion.
They should have saved the money of the annoying TV commercials of JackpotPiraten and put a few more euros
more into the layout of the website

The main problem is that there is no complaints office on the part of the GGL and therefore the casinos can once again do what they want, which is incredibly cheeky when you consider that German laws apply to these casinos. And there shouldn't be any strange terms and conditions, or that real money is simply deleted just because the casino has made a mistake for which the player can do NOTHING.


Actually, one of the aims of regulation should be to put an end to all these dubious and arbitrary practices by casinos, but the GGL is even worse than the MGA.

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n****4

BingBong refuses to pay out €200 and deletes credit balance

1st Jan. 2024, at 07:32 pm CET#24
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Were you able to achieve anything?

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

1st Jan. 2024, at 08:21 pm CET#25
1 Like

Liked this post: n****4

needle34 wrote on 01.01.2024 at 19:32: Have you been able to achieve anything?

Not so far. After I wrote an email to BingBong twice and tried to explain it, there was no reply from them.

Just the same sentence as in the first message from them. The wins were canceled because I received the wrong €50.
AND I can be glad that they were so nice and approved my first payout of 100 because I was only entitled to 50 😂😂
i almost fell off my chair. And nothing has come from the GJ team yet either, but that's understandable. I only wrote to them a few days ago and now it was New Year's Eve / New Year...

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n****4

BingBong refuses to pay out €200 and deletes credit balance

1st Jan. 2024, at 08:29 pm CET#26
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Malle45897 wrote on 01.01.2024 at 20:21:

Not until now. After I had written BingBong the 2 times an email and tried to explain it, no answer came from them.

Just the same sentence as in the first message from them. The wins were canceled because I received the wrong €50.
AND I can be glad that they were so nice and approved my first payout of 100 because I was only entitled to 50 😂😂
i almost fell off my chair. And nothing has come from the GJ team yet either, but that's understandable. I only wrote to them a few days ago and now it was New Year's Eve / New Year.

I read that the site is in Berlin and belongs to a Turk. I don't gamble there anymore because you never get bigwins. Good luck anyway and report back

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

1st Jan. 2024, at 08:36 pm CET#27
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needle34 wrote on 01.01.2024 at 20:29:

I read that the site is in Berlin and belongs to a Turk. I don't gamble there anymore because you never get bigwins. Good luck anyway and report back

Personally, I don't care whether it belongs to a Turk, a Pole or an Indian. The only bad thing is, as already written here, that there are no official bodies where you can turn to and put some pressure on them so that they don't just take people for fools and don't even try to find a solution, because the stupid gambler can't do anything anyway if he gets screwed 😂

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MisterL
Expert

BingBong refuses to pay out €200 and deletes credit balance

2nd Jan. 2024, at 12:48 am CET#28
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Malle45897 wrote on 01.01.2024 at 20:36:

Well personally I don't care if it belongs to a Turk, Pole or an Indian. The bad thing is, as already written here, that there are no official bodies where you can turn to and put some pressure on them so that they don't just sell people for fools and don't even try to find a solution, because the stupid gambler can't do anything anyway if he gets screwed 😂

maybe file a complaint with askgamblers to warn our foreign gambler friends - after all, it's international here in good old germany

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JackpotPiraten
Rookie

BingBong refuses to pay out €200 and deletes credit balance

6th Feb. 2024, at 10:28 am CET#29
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Malle45897 wrote on 22.12.2023 at 21:24: I won €50 in the Facebook quiz last week. So far so good. After the money was in my account, I started playing with it.
Things have been going really well again for a long time, so after a short time I requested a first payout of €100. I continued playing with the rest of the money. It went well too, I even got free spins on €1 for the first time in a while.
Suddenly I'm charged another €50 just like that. I didn't think anything of it at first and continued playing, things were going so well.
Then I requested a 2nd payout of €200. There was still €30 in the account.
Suddenly the money is gone and the payout was canceled on the grounds that due to a system error, the €50 from the Facebook promotion was booked again and therefore all wins are void.
I only received the first payout of €100.

Hello @Malle45897,


is there already a solution or do you need further assistance?

Best regards
Bastian

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Pat1991
Top Member

BingBong refuses to pay out €200 and deletes credit balance

6th Feb. 2024, at 03:58 pm CET#30
1 Like

Liked this post: n****4
Oh yes, Bing Bong. I'll spare myself any comment now...

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