Betsson: Sloppy work from support (Page 2)

Kleinkariert wrote on 06/28/2019 at 6:38 pm
If you had a self-blocking due to Gambling addiction on the first account and first name, last name, place of residence, date of birth were identical then you would have a chance to get the money by making that clear and writing to the MGA. However, the use of a different email address lowers the chances somewhat and your demand + that you only look afterwards more closely indicates at least slightly that you have a gambling addiction and in case of loss wanted to get the money back by a false or unclear statement of the support.

Most casino supports are of inferior quality, simply very poorly informed, trained and educated. Also, the understanding to the customer is often missing, also ignorantly sometimes a wrong statement is passed on. There are only a few casinos where this is different. There have been many stories like yours and therefore many are initially somewhat skeptical or for many money back is a no-go. But as a gambling addict who logs in with the same data and was blocked on the site, you have the chance to get the money back. If you were not blocked because of gambling addiction or if you entered different data when registering the second account, then this is not possible.

In any case, contact the MGA, preferably in English. It is possible that they will refer you to a conciliation board. But it will take longer until you get an answer.

This post has been translated automatically