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Betsson: Sloppy work from support

Topic created on 28th Jun. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,747
s****i

Sloppy work from support

28th Jun. 2019, at 10:28 am CEST#1
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Hello,

before I signed up with Betsson, I wanted to check if I had registered there before. When I asked in the chat I was assured that I have only one account here. I then registered and deposited and gambled over 1000€. I was then interested after a few days to see if I really only had a single player account and when I then checked my other two email addresses, I saw that I still had an account from 2012. Sure, I gambled my money away, but what if I had made a withdrawal? Then Betsson would have thrown that at me for sure and refused the withdrawal! Have the case then also described to the support of Betsson and asked if they can give me a refund out of goodwill, because the support has worked sloppily and I would not actually have been entitled to play. Have also everything with screenshots!

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Feierkind27
Visitor

Sloppy work from support

28th Jun. 2019, at 10:44 am CEST#2
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Liked this post: Avatar von Jenn-R Jenn-R
You should have looked maybe sooner before you deposited there whether you already have an account there but if you're already registered at all casinos you lose sometime the overview wa but who deposited 1000 euros but the shot no longer heard and then still ask if se refund anything out of goodwill haha Sloppy rather from you and not from the support if the profile was from 2012 that was as long as inactive and yes bad luck

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upola
Legend

Sloppy work from support

28th Jun. 2019, at 11:06 am CEST#3
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Liked this post: Avatar von Jenn-R Jenn-R
You could have used "Forgot password" with any email address, then you would have known if you still have an account.
I always do this when I am not sure.

But now hope that the casino pays you back the money as a gesture of goodwill, is not your seriousness.
What if you had won and they had paid out...you would have paid back the money as a gesture of goodwill?

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s****i

Sloppy work from support

28th Jun. 2019, at 11:49 am CEST#4
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I also wanted to point out more that you should not rely 100% on the support. Next time I'm smarter and will check everything before. But always praise the casinos, is somehow strange from most here, when there is obvious need for improvement.

I have often noticed that there are comments here that seem as if you come directly from the casino itself.

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upola
Legend

Sloppy work from support

28th Jun. 2019, at 12:12 pm CEST#5
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I admit it yes,I am owner of a casino....pssssttt but do not say more.

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Dutch78
Expert

Sloppy work from support

28th Jun. 2019, at 01:04 pm CEST#6
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smashi wrote on 06/28/2019 10:28 am: Hello,

before I signed up with Betsson I wanted to check if I have registered there before. When I asked in the chat I was assured that I only have one account here. I then registered and deposited and gambled over 1000€.


They did confirm that you have only one account before you signed up again, support did everything right here, so why are you opening a second one?

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Anonym

Sloppy work from support

28th Jun. 2019, at 03:55 pm CEST#7
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smashi wrote on 06/28/2019 11:49 AM

I've noticed more than once that there are comments here that seem like they come directly from the casino itself.

Everyone who is registered here and writes regularly has at least one casino or is involved in three. What did you think?

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gamble1
Icon

Sloppy work from support

28th Jun. 2019, at 03:56 pm CEST#8
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smashi wrote on 06/28/2019 11:49: I also wanted to point out more that you should not rely on support 100%. Next time I will be smarter and check everything before. But always praising the casinos is somehow also strange from most here, when there is obvious need for improvement.

I have often noticed that there are comments here that seem as if you come directly from the casino itself.

could have also simply document the first statement from support and bring forth in the event of a withdrawal denial

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Kleinkariert
Expert

Sloppy work from support

28th Jun. 2019, at 06:38 pm CEST#9
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upola wrote on 06/28/2019 11:06: You could have used "forgot password" with any email address,then you would have known if you still have an account there.
I always do this when I am not sure.

But now hope that the casino pays you back the money as a gesture of goodwill, is not your seriousness.
What if you had won and they had paid out...you would have paid back the money as a gesture of goodwill?

If you had a self-block on the first account due to Gambling addiction and your first name, last name, place of residence, date of birth were identical, then you would have a chance to get the money by making this clear and writing to the MGA. However, the use of a different email address lowers the chances somewhat and your demand + that you only look afterwards more closely indicates at least slightly that you have a gambling addiction and in case of loss wanted to get the money back by a false or unclear statement of the support.

Most casino supports are of inferior quality, simply very poorly informed, trained and educated. Also, the understanding to the customer is often missing, also ignorantly sometimes a wrong statement is passed on. There are only a few casinos where this is different. There have been many stories like yours and therefore many are initially somewhat skeptical or for many money back is a no-go. But as a gambling addict who logs in with the same data and was blocked on the site, you have the chance to get the money back. If you were not blocked because of gambling addiction or if you entered different data when registering the second account, then this is not possible.

In any case, contact the MGA, preferably in English. It is possible that they will refer you to a conciliation board. But it will take longer until you get an answer.

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s****i

Sloppy work from support

29th Jun. 2019, at 07:58 pm CEST#10
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Dutch78 wrote on 06/28/2019 1:04 PM

They did confirm before you re-registered that you only have one account, support did everything right here, so why are you opening a second one?

You don't quite understand. The first account is from 2012, so I couldn't remember playing there. I asked the support if I already had an account there and they said that I didn't have one

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