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Betsson: Betsson suspends account and refuses payout.

Topic created on 05th Jan. 2020 | Page: 1 of 1 | Answers: 7 | Views: 2,145
Phillias_Md
Amateur

Betsson suspends account and refuses payout.

5th Jan. 2020, at 01:55 pm CET#1
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Nobody has liked this post so far
Hello maybe someone can help me how to behave?!

I am a Betsson customer for years, but had 1 year my account no longer used and forgotten that I already had an account.I play in many casinos because you can lose track of times, anyway, I had created a new account whereupon Betsson wrote to me that I already have an account. I have then contacted the support and let the one account deleted again. HAD TO VERIFY ME AGAIN AND ASKED EXTRA AGAIN WHETHER I CAN Deposit AND PLAY WHEREUPON THE SUPPORT ME A YES HAS GEGEGEN!

So I deposited and played. No luck had
A few days later I got for Christmas free spins I could also convert and then made a withdrawal. The next day my account was locked.
I contacted the support and there it said then

This is an internal decision and is final.



Your account has been subject to a thorough review and in accordance with our Terms and Conditions in section 12.1. it has been decided to close your account.


We understand that you are disappointed by this notice, but thank you very much for your understanding


I checked and in item 12.1 it says all Bonuses are only available once per hsushalt/IP etc. Available.





What can I do now. Does anyone have any advice?

Find it unfair, paid so much money for years, myself after I accidentally created a second account have the delete again and then block me now

This post has been translated automatically

MarcT22186
Expert

Betsson suspends account and refuses payout.

5th Jan. 2020, at 02:04 pm CET#2
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Nobody has liked this post so far
First of all, how do you accidentally create a second account at a casino where you have deposited frequently and/or a lot?

Regarding your problem: Send the chat log / the log in which the one you mentioned was mentioned to Betsson and your account should be unlocked

This post has been translated automatically

Phillias_Md
Amateur

Betsson suspends account and refuses payout.

5th Jan. 2020, at 02:14 pm CET#3
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Nobody has liked this post so far
MarcT22186 wrote on 05/01/2020 at 14:04: First of all, how do you accidentally create a second account at a casino where you have deposited frequently and/or a lot?

Regarding your problem: Send the chat log/log where the one you mentioned was mentioned to betsson and your account should be unlocked.

I had 2019 there no longer played and had it no longer aufen screen that I was logged in. I play in really many casinos and pay everywhere. Yes sounds funny at first by mistake created a second account but it was so. Have me also immediately turned to the support because of it. Have then played for quite a while determined 2 months and often deposited. Only when I wanted to pay out now they have blocked me
Yes I already have but that came only

This is an internal decision and is final.

This post has been translated automatically

MarcT22186
Expert

Betsson suspends account and refuses payout.

5th Jan. 2020, at 02:19 pm CET#4
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Nobody has liked this post so far
der_der_immer_zockt wrote on 05.01.2020 at 14:14 Clock
I had 2019 there no longer played and had it no longer aufen screen that I was registered there. I play in really many casinos and pay in everywhere. Yes sounds funny at first by mistake created a second account but it was so. Have me also immediately turned to the support because of it. Have then played for quite a while determined 2 months and often deposited. Only when I wanted to pay out now they have blocked me
Yes I already have but that came only

This is an internal decision and is final.

Was also actually just a non-judgmental question

The best way is to contact Caro via Communicator. She will definitely help you!
https://www.gamblejoe.com/profil/caro/

This post has been translated automatically

Phillias_Md
Amateur

Betsson suspends account and refuses payout.

5th Jan. 2020, at 02:23 pm CET#5
0 Likes

Nobody has liked this post so far
MarcT22186 wrote on 05.01.2020 at 14:19
Was also really just a non-judgmental question

The best way is to contact Caro via Communicator. She will help you there for sure!
https://www.gamblejoe.com/profil/caro/

This post has been translated automatically

Phillias_Md
Amateur

Betsson suspends account and refuses payout.

5th Jan. 2020, at 02:23 pm CET#6
0 Likes

Nobody has liked this post so far
Ahh OK

Thank you for the tip

This post has been translated automatically

skyro
Experienced

Betsson suspends account and refuses payout.

5th Jan. 2020, at 02:34 pm CET#7
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Nobody has liked this post so far

der_der_immer_zockt wrote on 05.01.2020 at 13:55: Hello maybe someone can help me how to behave?!

I am a Betsson customer for years but had 1 year my account no longer used and forgotten that I already had an account.I play in many casinos because you can lose track of times, anyway I had created a new account whereupon Betsson wrote to me that I already have an account. I have then contacted the support and let the one account deleted again. HAD TO VERIFY ME AGAIN AND ASKED EXTRA AGAIN WHETHER I CAN Deposit AND PLAY WHEREUPON THE SUPPORT ME A YES HAS GEGEGEN!

So I deposited and played. No luck had
A few days later I got for Christmas free spins I could also convert and then made a withdrawal. The next day my account was locked.
I contacted the support and there it said then

This is an internal decision and is final.



Your account has been subject to a thorough review and in accordance with our Terms and Conditions in section 12.1. it has been decided to close your account.


We understand that you are disappointed by this notice, but thank you very much for your understanding


I checked and in item 12.1 it says all Bonuses are only available once per hsushalt/IP etc. Available.





What can I do now. Does anyone have any advice?

Find it unfair, paid so much money for years, myself after I accidentally created a second account have the delete again and then block me now.

take the right topic... you are here in bonus and offers... is that so hard???

Oh dear..

This post has been translated automatically

Phillias_Md
Amateur

Betsson suspends account and refuses payout.

5th Jan. 2020, at 03:52 pm CET#8
0 Likes

Nobody has liked this post so far
skyro wrote on 05.01.2020 at 14:34

why don't you take the right topic... you are here in bonus and offers... is it so hard????

Oh dear..

Yes Sorry... I hope you survive it!

This post has been translated automatically

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