Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Betsson: Betsson, saves account after email change.

Topic created on 08th Jan. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,323
Delarion
Amateur

Betsson, saves account after email change.

8th Jan. 2020, at 03:32 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

i have the following problem I wanted to use on 03.01. the New Year bonus from Betsson so I have 100€ with
Mutchbetter, but somehow Betsson has not automatically booked, so I waited for a while
i have also deleted my Catches and tried again, but that has also brought nothing.

After 3 hours, I wanted to bother the German support, which is not possible at 3 o'clock on Friday morning
so I went to the English support and explained the my problem, which told me that the Deposit will be booked manually
from the support, when that happens he would not know and I get then ne email from support.
Now the email I have given Betsson but I no longer use, so I asked him for an email change on it meant
then the support he would call me at 12 o'clock because of that, but then I asked for a German support because I can write in English but
I can write, but talk is a disaster!
It was forwarded to the German support but there was no call, so I went at 15 clock to the support where the Germans are also there
and schildeter the gentlemen now my problem, he called me then also promptly and I answered his questions, then he told me that will be
then now forwarded and my account would go vorrüber because of the change Gespeert until the email is given freely.

Ok so far so good so long an email change can not take... wrong thought 24h later still nothing, so
i went back to support on 04.01, this time told me now a lady that my email is already used at Betsson, of which
i do not know, maybe it was my girlfriend who also has access to my emails...
I thought then ohje that see the surely as two Accounting, but no the lady meant they want only another email address of me
so I gave her that and then also made this phone call directly with her.
And there it was again, wait the support Meldet until the email was released.

So I waited again 48 hours, I find that enough time to make an "email change", not in the eyes of Betsson I'm also
meanwhile shit no matter whether they release my account or not, I just want my deposit back.

So I went on 07.01 at 15 clock again to the support -.-, now the lady told me they had info from the "what do I know which department" and I should
and I should log into my account and do the Verification (info on the side, the verification was not possible before!!!) the lady seems to joke,
i can not get into my account!!!!
I told her that too and she came to me again; "oh that I see now also shortly Meldet one of the
Support with them vivá email, is that ok?" I told her of course that is not ok, I've been waiting for ner weile for this email and nothing
happens, that I also do not care because I just want my money back, but that seemed to her quite indifferent she came to me again "shortly who reports to them".

I've been playing online for a while in casinos and there I have also happened the one or other deposit error, but it has never no matter which other casino
lasted more than 10 minutes that the Suppport could not fix the problem, even it goes for email change!

My question now may the Betsson keep my deposit or hold it back so long although I have not won anything with these funds, nor have played?
The report neither to me, nor to the one who has allegedly used the other email, because I see the receipts of the email yes.

Can I now file a complaint in Malta?

I apologize for the novel!

This post has been translated automatically

MarcT22186
Expert

Betsson, saves account after email change.

8th Jan. 2020, at 03:41 am CET#2
0 Likes

Nobody has liked this post so far
Delarion wrote on 08/01/2020 at 03:32: Hello,

i have the following problem I wanted to use on 03.01. the new year bonus from Betsson so I have 100€ with
Mutchbetter, but somehow Betsson has not automatically booked, so I waited aeweile
i have also deleted my Catches and tried again, but that has also brought nothing.

After 3 hours I wanted to bother the German support, which is not possible at 3 o'clock on Friday morning
so I went to the English support and explained the my problem, which told me that the Deposit is booked manually
from the support, when that happens he would not know and I get then ne email from support.
Now the email I have given Betsson but I no longer use, so I asked him for an email change on it meant
then the support he would call me at 12 o'clock because of that, but then I asked for a German support because I can write in English but
I can write, but talk is a disaster!
It was forwarded to the German support but there was no call, so I went at 15 clock to the support where the Germans are also there
and schildeter the gentlemen now my problem, he called me then also promptly and I answered his questions, then he told me that will be
then now forwarded and my account would go vorrüber because of the change Gespeert until the email is given freely.

Ok so far so good so long an email change can not take... wrong thought 24h later still nothing, so
i went again to the support on 04.01, this time told me now a lady that my email is already used at Betsson, of which
i do not know, maybe it was my girlfriend who also has access to my emails...
I thought then ohje that see the surely as two Accounting, but no the lady meant they want only another email address of me
so I gave her that and then also made this phone call directly with her.
And there it was again, wait the support Meldet until the email was released.

So I waited again 48 hours, I find that enough time to make a "email change", not in the eyes of Betsson I'm also
meanwhile shit no matter whether they release my account or not, I just want my deposit back.

So I went on 07.01 at 15 clock again to the support -.-, now told me the lady she had info from the "what do I know which department" and I should
and I should log into my account and do the Verification (info on the side, the verification was not possible before!!!) the lady seems to joke,
i can not get into my account!!!!
I told her that too and she came to me again; "oh that I see now also shortly Meldet one of the
Support with them vivá email, is that ok?" I told her of course that is not ok, I've been waiting for ner weile for this email and nothing
happens, that I also do not care because I just want my money back, but that seemed to her quite indifferent she came to me again "shortly who reports to them".

I've been playing online for a while in casinos and there I have also happened the one or other deposit error, but it has never no matter which other casino
lasted more than 10 minutes that the Suppport could not fix the problem, even it goes for email change!

My question now may the Betsson keep my deposit or hold it back so long although I have not won anything with these funds, nor have played?
The report neither to me, nor to the one who has allegedly used the other email, because I see the receipts of the email yes.

Can I now file a complaint in Malta?

I apologize for the novel!

Email already used = double account.
Keep no, but retain as long as it takes

This post has been translated automatically

Kleinkariert
Expert

Betsson, saves account after email change.

8th Jan. 2020, at 03:47 am CET#3
0 Likes

Nobody has liked this post so far
You can file a complaint at any time, but I can't say whether it makes sense if the case is already being processed.

Betsson is sometimes surprisingly slow in such matters. But I called the English support and then the problem was solved very quickly. With the German support I rarely came far.

This post has been translated automatically

Delarion
Amateur

Betsson, saves account after email change.

8th Jan. 2020, at 03:49 am CET#4
0 Likes

Nobody has liked this post so far
MarcT22186 wrote on 08.01.2020 at 03:41
Email already used = duplicate account.
Keep no, but retain as long as it takes.

Funny, then why does the one at support say it's not?
And I should only specify a different email...

This post has been translated automatically

MarcT22186
Expert

Betsson, saves account after email change.

8th Jan. 2020, at 08:17 am CET#5
0 Likes

Nobody has liked this post so far
Delarion wrote on 08.01.2020 at 03:49
Funny, then why does the support say it's not?
And I should only specify a different email...


Possibly both verified? That would be the only reasonable explanation
Normally, changing an email address to an already existing one is always considered as multi-account (at first!).
Alternatively, try it via the English chat, if not already done. These are often "more accommodating" and faster. Is often also due to the language barrier in the German chats. There are often only people who speak German fluently but not native and that often leads to stupid situations (in my opinion)

This post has been translated automatically

Delarion
Amateur

Betsson, saves account after email change.

8th Jan. 2020, at 04:18 pm CET#6
0 Likes

Nobody has liked this post so far

MarcT22186 wrote on 08.01.2020 at 08:17
Possibly both verified? That would be the only reasonable explanation
Normally changing an email address to an already existing one is always evaluated as multi-account (for now!).
Alternatively, try it via English chat if you haven't already. These are often "more accommodating" and faster. Is often also due to the language barrier in the German chats. There are often only people who speak German fluently but not native and that often leads to stupid situations (in my opinion).

i give them now until Friday time, then they had 8 days time, then I'll probably deal with the English times. and with my broken English xD that will be fun

This post has been translated automatically

Anonym

Betsson, saves account after email change.

8th Jan. 2020, at 04:40 pm CET#7
0 Likes

Nobody has liked this post so far
Where is the problem to use the google translator? The question applies to the TE as well as the support MA. Otherwise call betsson, phone number I give out via PM, if desired and needed.

This post has been translated automatically

kyosuma
Experienced

Betsson, saves account after email change.

11th Jan. 2020, at 06:03 am CET#8
0 Likes

Nobody has liked this post so far
For info he got his money back today, took a while but Betsson is there probably but without complaint, account is of course closed but was not otherwise expected. xD

Therefore topic can be closed

This post has been translated automatically

Delarion
Amateur

Betsson, saves account after email change.

11th Jan. 2020, at 09:42 am CET#9
0 Likes

Nobody has liked this post so far

kyosuma wrote on 11.01.2020 at 06:03: For info he got his money back today, it took but Betsson is there probably but without complaint, account is of course closed but was not otherwise expected. xD

Therefore topic can be closed.

thank you I just wanted to write

This post has been translated automatically

Julian
Elite

Betsson, saves account after email change.

12th Jan. 2020, at 04:12 pm CET#10
0 Likes

Nobody has liked this post so far
At the request of the thread creator, the thread is closed.

This thread was closed

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 04:27 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately