Betsson: Betsson, saves account after email change.

Delarion wrote on 08/01/2020 at 03:32: Hello,

i have the following problem I wanted to use on 03.01. the new year bonus from Betsson so I have 100€ with
Mutchbetter, but somehow Betsson has not automatically booked, so I waited aeweile
i have also deleted my Catches and tried again, but that has also brought nothing.

After 3 hours I wanted to bother the German support, which is not possible at 3 o'clock on Friday morning
so I went to the English support and explained the my problem, which told me that the Deposit is booked manually
from the support, when that happens he would not know and I get then ne email from support.
Now the email I have given Betsson but I no longer use, so I asked him for an email change on it meant
then the support he would call me at 12 o'clock because of that, but then I asked for a German support because I can write in English but
I can write, but talk is a disaster!
It was forwarded to the German support but there was no call, so I went at 15 clock to the support where the Germans are also there
and schildeter the gentlemen now my problem, he called me then also promptly and I answered his questions, then he told me that will be
then now forwarded and my account would go vorrüber because of the change Gespeert until the email is given freely.

Ok so far so good so long an email change can not take... wrong thought 24h later still nothing, so
i went again to the support on 04.01, this time told me now a lady that my email is already used at Betsson, of which
i do not know, maybe it was my girlfriend who also has access to my emails...
I thought then ohje that see the surely as two Accounting, but no the lady meant they want only another email address of me
so I gave her that and then also made this phone call directly with her.
And there it was again, wait the support Meldet until the email was released.

So I waited again 48 hours, I find that enough time to make a "email change", not in the eyes of Betsson I'm also
meanwhile shit no matter whether they release my account or not, I just want my deposit back.

So I went on 07.01 at 15 clock again to the support -.-, now told me the lady she had info from the "what do I know which department" and I should
and I should log into my account and do the Verification (info on the side, the verification was not possible before!!!) the lady seems to joke,
i can not get into my account!!!!
I told her that too and she came to me again; "oh that I see now also shortly Meldet one of the
Support with them vivá email, is that ok?" I told her of course that is not ok, I've been waiting for ner weile for this email and nothing
happens, that I also do not care because I just want my money back, but that seemed to her quite indifferent she came to me again "shortly who reports to them".

I've been playing online for a while in casinos and there I have also happened the one or other deposit error, but it has never no matter which other casino
lasted more than 10 minutes that the Suppport could not fix the problem, even it goes for email change!

My question now may the Betsson keep my deposit or hold it back so long although I have not won anything with these funds, nor have played?
The report neither to me, nor to the one who has allegedly used the other email, because I see the receipts of the email yes.

Can I now file a complaint in Malta?

I apologize for the novel!

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Delarion wrote on 08.01.2020 at 03:49
Funny, then why does the support say it's not?
And I should only specify a different email...

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