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Betsson: Betsson removes win from bonus

Topic created on 20th Nov. 2019 | Page: 1 of 2 | Answers: 12 | Views: 4,745
yezzo89
Rookie

Betsson removes win from bonus

20th Nov. 2019, at 02:41 pm CET#1
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Good day,
i have had a bonus at Betsson and had 4500 € after conversion. Now, of course, I wanted to pay out and Betsson cancels the win.

"Your account was subject to an audit and within the framework of our general terms and conditions in point 12.1 it was decided that your withdrawal has been rejected and your wins will be retained."

Allegedly, the bonus was claimed twice from my cell phone. I live alone and no one uses my cell phone except me. I only used my data volume in the meantime because my internet was so slow or down. Betsson also confirmed that I only have one account there. What can I do now? Maybe someone from gamblejoe can help me?

I have really only problems with the casinos...

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Caro
Expert

Betsson removes win from bonus

20th Nov. 2019, at 02:45 pm CET#2
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Hi yezzo89, sent you a pn.

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MarcT22186
Expert

Betsson removes win from bonus

20th Nov. 2019, at 05:31 pm CET#3
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yezzo89 wrote on 20/11/2019 at 14:41: Good day,
i have had a bonus at betsson and from it after conversion 4500 € had. Now I wanted to pay out of course and betsson deprives me of the win.

"Your account was subject to an audit and within the framework of our general terms and conditions in point 12.1 it was decided that your withdrawal was rejected and your wins will be retained."

Allegedly, the bonus was claimed twice from my cell phone. I live alone and no one uses my cell phone except me. I only used my data volume in the meantime because my internet was so slow or down. Betsson also confirmed that I only have one account there. What can I do now? Maybe someone from gamblejoe can help me?

I have really only problems with casinos...


Times ne stupid question, is there possibly still wen differently in the household which plays there and the bonus likewise taken up?
Around which bonus is it then? The Welcome bonus?

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yezzo89
Rookie

Betsson removes win from bonus

20th Nov. 2019, at 08:38 pm CET#4
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MarcT22186 wrote on 20.11.2019 at 17:31
Mal ne stupid question, is there possibly wen else in the household who plays there and the bonus also claimed?
Which bonus are we talking about? The Welcome bonus?

Yes my 3 year old son , ne there were 30 free spins and from it I made 4500. That was also at night and they think the bonus was claimed twice

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x****Y

Betsson removes win from bonus

20th Nov. 2019, at 08:45 pm CET#5
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yezzo89 wrote on 20/11/2019 at 20:38
Yes my 3 year old son , ne there were 30 free spins and from that I made 4500. That was also at night and they think the bonus was claimed twice.

30x10€ free spins?

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yezzo89
Rookie

Betsson removes win from bonus

20th Nov. 2019, at 09:36 pm CET#6
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Seniorfips wrote on 20/11/2019 at 20:45
30x10€ free spins?

Exactly the

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MarcT22186
Expert

Betsson removes win from bonus

20th Nov. 2019, at 10:10 pm CET#7
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yezzo89 wrote on Nov 20, 2019 at 9:36 pm
Exactly the

Well, I would ask to what extent they were claimed twice.
If you say that no one else was on your wifi, yes it would be interesting to know if a second account claimed them.

Did you change the network while the free spins were running, i.e. to mobile data?

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yezzo89
Rookie

Betsson removes win from bonus

21st Nov. 2019, at 11:56 am CET#8
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MarcT22186 wrote on 11/20/2019 at 10:10 pm
Well, I would ask to what extent they were claimed twice.
If you say that no one else was on your WLAN, it would be interesting to know if a second account claimed them.

Did you change the network while the free spins were running, i.e. to mobile data?

The free spins were available at night and yet only a few hours. I live alone and was busy wagering the whole time. But they won't tell me anything because of privacy. I have, I think at least, only when Wagern played with mobile data

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MarcT22186
Expert

Betsson removes win from bonus

21st Nov. 2019, at 04:04 pm CET#9
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So I would in your place again by mail, not Live Chat, ask how exactly the violation 12.1 has looked and emphasize again explicitly that you have neither a second account, nor the free spins in any form used twice
Before that, please make sure that no 2x bonus or the like were booked and take a screenshot with the calendar open (on the PC) for the purpose of date and time of all 3 tabs and possibly all claimed Bonuses under "Account - My Bonus".
These may also be relevant for Caro

Why the whole thing: 12.1 is one of the bonus conditions in which no (reputable) casino in the world can be accused of arbitrariness. Because EVERYTHING is logged, there is hardly a chance that there what out of thin air, there are clearly better points in the conditions.
However, it may well happen that for some reason, for example, the OP change has overlapped. But you first have to know what the actual reason is

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Abuamirooooooo

Betsson removes win from bonus

9th Apr. 2020, at 06:35 pm CEST#10
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Hi all I also have the same problem have 50€ deposited for bonus un set and 1600€ paid out, but this could not be paid to me according to 12.1 what can I do against it ?

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