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Betsafe: [solved] Betsafe - payout problems

Topic created on 17th Apr. 2019 | Page: 1 of 1 | Answers: 3 | Views: 1,777
Mo1985
Amateur

[solved] Betsafe - payout problems

17th Apr. 2019, at 04:38 pm CEST#1
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Hello,

i have a small problem with Betsafe and the German support is not available - the chat is also down.

The following:

I had a Skrill account until some time ago - this is blocked for Deposit and withdrawal. I have sent Betsafe several screenshots, but they do not accept any of them and always refer to the fact that in the screenshot xy of info must be seen. But through the closed account you can see nothing, except that it is blocked for transactions.

Does anyone have an idea or can help me. The English Betsafe support is pretty obnoxious and Betsafe always wants me to pay out xy in funds to the dead Skrill account and also offers me no alternative.

Pokerstars and Tipico have deleted Skrill immediately without problems and complications.

This post has been translated automatically

s00pernanny
Experienced

[solved] Betsafe - payout problems

17th Apr. 2019, at 07:19 pm CEST#2
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Unfortunately, I have no idea about Skrill, but did you not get an email from them confirming the account block? If so, make a screenshot and send Betsafe. The English support will not be able to do anything with it. So by mail or wait until the German support is online again.

This post has been translated automatically

Anonym

[solved] Betsafe - payout problems

17th Apr. 2019, at 11:20 pm CEST#3
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The German support can be reached via email, but not via chat

This post has been translated automatically

Mo1985
Amateur

[solved] Betsafe - payout problems

18th Apr. 2019, at 01:47 pm CEST#4
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Hello,

yes I have made the screenshot. But is not enough for them.

But have now - after they have noticed a cashout on Skrill runs into the void - cancelled the withdrawal and made bank transfer free. The screen they still want.

So in the end everything is fine. However, I will no longer Deposit there until Skrill is out as a withdrawal option.

However, it is important for me to emphasize: The communication with the support was good despite everything and Betsafe is otherwise a top provider. Payouts are always super fast and apart from the story now I have nothing to complain about.

Was also a funny story. Skrill is closed with me for months but I still had 500€ that I have to pay out via Skrill. That made it a bit complicated. At Tipico, for example, you only have to pay out amounts of the last 6 months with the same method, then you are free. Since apparently each casino has its own rules.

Can to here. Thank you!

This post has been translated automatically

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