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BetOriginal: [solved] Payout is not processed ? Help me

Topic created on 14th Aug. 2024 | Page: 1 of 2 | Answers: 21 | Views: 2,465
Kovic
Rookie

[solved] Payout is not processed ? Help me

14th Aug. 2024, at 09:10 am CEST#1
1 Like

Liked this post: Avatar von Chrisjeboy Chrisjeboy
Hi folks,

i have been playing at Starscream Limited casinos for many years, including BetOriginal. I've never had any problems, just 2 months ago I made a withdrawal at BetOriginal and it was approved a day later, like ALL withdrawals on the site/group.

Now I have already made a smaller withdrawal on Friday, on 09.08.24, this is still pending, there is suddenly no more Live Chat on the site ?! On every other site of the casino group but not at Betoriginal, no matter what time, on Monday I wrote an email but no answer there either.

What do I do now? In the terms and conditions it says, normally 2 days, as it has always been, but what is going on at BetOriginal now? No live chat, no processing? Is the site insolvent or something else? Does anyone know more? Can anyone help ?

Thanks a lot

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Julian
Elite

[solved] Payout is not processed ? Help me

14th Aug. 2024, at 09:58 am CEST#2
1 Like

Liked this post: Avatar von Chrisjeboy Chrisjeboy

Kovic wrote on 14.08.2024 at 09:10: Hi guys,

i have been playing at Starscream Limited casinos for many years, including BetOriginal. I've never had any problems, just 2 months ago I made a withdrawal at BetOriginal and it was approved a day later, like ALL withdrawals on the site/group.

Now I have already made a smaller withdrawal on Friday, on 09.08.24, this is still pending, there is suddenly no more Live Chat on the site ?! On every other site of the casino group but not at Betoriginal, no matter what time, on Monday I wrote an email but no answer there either.

What do I do now? In the terms and conditions it says, normally 2 days, as it has always been, but what is going on at BetOriginal now? No live chat, no processing? Is the site insolvent or something else? Does anyone know more? Can anyone help ?

Thanks for your help

Hello Kovic,

I'll get in touch with you via Communicator

This post has been translated automatically

Chrisjeboy
Visitor

[solved] Payout is not processed ? Help me

14th Aug. 2024, at 08:06 pm CEST#3
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Yo, on 5 august 2024 i Deposit 2 times on BetOriginal, the deposit was cancelled but the money was gone from my bankaccount. (50 euros)
I tried to reach out to the employees there but i never got an email back, its now 10 days later, money is still gone, deposit says cancelled and no response from them whatsoever. I contacted Kahnawake Gaming and they are searching it out for me now but its still taking a while. What happenend with this casino? Dont they respond because they got an 20 million fine from the KSA?
Kovic
Rookie

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 04:06 pm CEST#4
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Chrisjeboy wrote on 14.08.2024 at 20:06: Yo, on August 5, 2024 I deposited 2 times on BetOriginal, the Deposit was canceled, but the money was gone from my bank account. (50 euros)
I tried to contact the staff there but never got an email back. Now it's 10 days later, the money is still gone, the depositor was canceled and I haven't heard back from them. I have contacted Kahnawake Gaming and they are trying to sort it out but it's taking a while. What happened to this casino? Are they not responding because they were fined 20 million by the KSA?

I think the casino has gone bust/scam or whatever. As I said never problem but exactly from a certain day there was no Live Chat, still not, no response to any email, my withdrawal is still in process and the contact person is not responding either. Something is wrong and at the moment the casino clearly needs to be blacklisted.

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BigAl87
Experienced

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 04:24 pm CEST#5
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Kovic wrote on 14.08.2024 at 09:10: Hi guys,

i have been playing at Starscream Limited casinos for many years, including BetOriginal. I've never had any problems, just 2 months ago I made a withdrawal at BetOriginal and it was approved a day later, like ALL withdrawals on the site/group.

Now I have already made a smaller withdrawal on Friday, on 09.08.24, this is still pending, there is suddenly no more Live Chat on the site ?! On every other site of the casino group but not at Betoriginal, no matter what time, on Monday I wrote an email but no answer there either.

What do I do now? In the terms and conditions it says, normally 2 days, as it has always been, but what is going on at BetOriginal now? No live chat, no processing? Is the site insolvent or something else? Does anyone know more? Can anyone help ?

Thanks for your help

What method did you use for the payout? Possibly credit card? I had this problem at SugarCasino, where my withdrawal was not processed for over a week and I was always put off in the chat.

I then simply canceled and paid out again - the money was there less than a day later. However, it was processed by a new payment Provider

This post has been translated automatically

Kovic
Rookie

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 05:07 pm CEST#6
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BigAl87 wrote on 16.08.2024 at 16:24:
What method did you use for the payout? Possibly credit card? I had the problem at SugarCasino, my withdrawal was not processed for over a week and I was always put off in the chat.

I then simply canceled and paid out again - the money was there less than a day later. However, it was processed by a new payment Provider

No, as always by instant/instant bank transfer. I've already thought about canceling and reapplying, but I'm going to do that now.

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T0uchTheSky
Elite

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 06:11 pm CEST#7
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This group seems to be having problems at the moment, probably almost bankrupt? I deposited 200 euros at their sister casino Scatters 2 weeks ago for a tournament. Unfortunately it didn't go so well and then I paid out the remaining 70 euros. I used to always receive the money after 1 or 2 days.

After 5 days, I still hadn't received the money. Then I canceled it because there was a new Tournament going on. In the end I paid out 112 euros and now I've been waiting again for 4 days.

Earlier I was in the Live Chat and the employee said he would pass it on. Let's see ...

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Kovic
Rookie

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 09:38 pm CEST#8
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Yes, something is wrong with the Starscream group, I only play with bonus and for weeks my bonus is never credited to me automatically, I always select it but I always have to go to the Live Chat to have it credited to me manually.

This works without problems, but only on sites with live chat, on sites without, such as BetOriginal, which haven't had live chat for weeks, you're out of luck.

It's a shame that the group I've NEVER had problems with in the last few years is suddenly everywhere

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T0uchTheSky
Elite

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 09:57 pm CEST#9
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Kovic wrote on 16.08.2024 at 21:38: Yes, something is wrong with the Starscream group, I only play with bonus and for weeks my bonus has never been credited to me automatically, I always select it but I always have to go to the Live Chat to have it given to me manually.

This works without any problems, but only for sites with live chat, for those without, such as BetOriginal, which haven't had live chat for weeks, you're out of luck.

It's a shame that the group I've NEVER had problems with in the last few years is suddenly everywhere

I thought you were in contact with Julian from Gj here, hasn't he been able to help you yet?

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Kovic
Rookie

[solved] Payout is not processed ? Help me

16th Aug. 2024, at 11:17 pm CEST#10
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T0uchTheSky wrote on 08/16/2024 21:57:

I thought you were in contact with Julian from Gj here, hasn't he been able to help you yet either?

No, unfortunately the contact person from BetOriginal doesn't answer him just like they don't edit anything, no more Live Chat and emails to support remain without feedback, as if the site is dead...

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T0uchTheSky
Elite

[solved] Payout is not processed ? Help me

17th Aug. 2024, at 02:17 am CEST#11
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Kovic wrote on 16.08.2024 at 23:17:

No, unfortunately the contact person from BetOriginal does not answer him just like they do not edit anything, no more livechat and also emails to support remain without feedback, as if the site is dead...

Mhhhh, I withdrew 200 euros from another sister casino today. I used to get my money there after 1 or 2 days, sometimes even after a few hours, let's see ....

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Kovic
Rookie

[solved] Payout is not processed ? Help me

17th Aug. 2024, at 10:27 am CEST#12
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T0uchTheSky wrote on 08/17/2024 02:17:

Mhhhh, paid out 200 euros today at another sister casino. I used to always get my money there after 1 or 2 days, sometimes even after a few hours, let's see ....

Sometimes it seems to be that easy. I canceled the payout yesterday and applied again with a different payout method, so I just got an email that it was approved. It's not in my account yet but it's approved, at least that's what it says in the email and in my account. Normally I always have the money in my account immediately, but not yet. Let's see. But at least it's "approved", now it's time to wait.

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T0uchTheSky
Elite

[solved] Payout is not processed ? Help me

17th Aug. 2024, at 12:19 pm CEST#13
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Kovic wrote on August 17th, 2024 at 10:27 am:

Sometimes it seems so easy. I canceled the payout yesterday and applied again with a different payout method, so I just got an email that it was approved. It's not in my account yet but it's approved, at least that's what it says in the email and in my account. Normally I always have the money in my account immediately, but not yet. Let's see. But at least it's "approved", now it's time to wait.

Well, I also canceled the payout after 5 days, first to crypto wallet and then to Jeton. Never had a problem before, whether to the Crypto Wallet or Jeton Wallet. The money has still not arrived from Scatters.

The payout of 200 euros from the sister casino Rant has also not yet arrived, but this payout was only yesterday.

Let's see .

Actually, I don't mind waiting if I know that the money will arrive 100%, because I know that the money always arrives at some point with their Curacao sites like Viggo and Evolve.

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denyo123
Experienced

[solved] Payout is not processed ? Help me

17th Aug. 2024, at 12:33 pm CEST#14
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Sugar and Viggoslots have also paid out from yesterday's no Deposit spins. Sugar received the confirmation sometime last night and Viggoslots just now.

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Kovic
Rookie

[solved] Payout is not processed ? Help me

17th Aug. 2024, at 04:34 pm CEST#15
1 Like

Liked this post: Avatar von denyo123 denyo123
Yes, in the end you can hardly do anything except wait. Still strange that nothing happens for a week, then the payout is canceled and redone and 1 day later is accepted directly.... BUT the money is still not in the account, strange. But here too I can only wait and hope.

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