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BetOriginal: [solved] Casino canceled my win!!!!!

Topic created on 02nd Apr. 2023 | Page: 1 of 3 | Answers: 37 | Views: 3,921
miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 09:28 am CEST#1
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Hello dear community, maybe someone here can help me!!!

I am downright p**sed at the casino BetOriginal with which I actually never had problems😞

To my problem I had received on Friday an email bzgl a 100% bonus. So I deposited 30 € with the 100% bonus and have then also implemented it and could then pay out 380 euros Friday evening. On Saturday morning then came an email because of address proof have reacted directly and uploaded the required thing also got the CONFIRMATION. Shortly after I got an email with 20 free spins at Rise of merlin there I have won say and write 0 euros. Then I canceled my payout in the amount of 380 euros and 360 euros brought to the payout and thought playst still for 20 euros because the payout was not yet processed. Unfortunately nothing more done! So I'm there and have the 360 euros also gecanncelt and have gambled in the end I came back to 400 euros I have paid out!!! Now came today the message my player account was credited 50 euros because the maximum payout for free spins without Deposit 50 euros Beträgt????
I wrote to the chat and they said yes they could do nothing because everything would be correct???? How can this be maybe someone can help me that was money from my canceled withdrawal with which I came up at the last moment and not from free spins without deposit.

Please help me😓

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Langhans_innen
Expert

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 10:17 am CEST#2
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Presumably, no matter what you argue there now, they will ultimately bite on granite and let and insist on 50€. Regardless of whether no win was generated at all from the 20 free spins, which was "mixed" with your real money. Small Tip for the future or so I keep it: as long as I play with a converted bonus and am already in real money or even have already initiated a withdrawal, which is in process, but has not yet been deducted from my balance, I never accept in between possibly offered freespins. The exception are freespins that I know 100% from experience are wagerfree. I don't want to run the Risk of jeopardizing my balance because of such a paltry extra euro, as has unfortunately happened to you now.

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genrix
Top Member

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 10:46 am CEST#3
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miggel wrote on 02.04.2023 at 09:28: Hello dear community, maybe someone can help me here!!!

I'm downright p**sed at the Casino BetOriginal with which I actually never had problems😞

About my problem I had received on Friday an email bzgl a 100% bonus. So I deposited 30 € with the 100% bonus and have then also implemented it and could then pay out 380 euros Friday evening. On Saturday morning then came an email because of address proof have reacted directly and uploaded the required thing also got the CONFIRMATION. Shortly after I got an email with 20 free spins at Rise of merlin there I won say and write 0 euros. Then I canceled my payout in the amount of 380 euros and 360 euros brought to the payout and thought playst still for 20 euros because the payout was not yet processed. Unfortunately nothing more done! So I'm there and have the 360 euros also gecanncelt and have gambled in the end I came back to 400 euros I have paid out!!! Now came today the message my player account was credited 50 euros because the maximum payout for free spins without Deposit 50 euros Beträgt????
I wrote to the chat and they said yes they could do nothing because everything would be correct???? How can this be maybe someone can help me that was money from my canceled withdrawal with which I came up at the last moment and not from free spins without deposit.

Please help me😓

Well I mean if you really won 0,00€ then the OC's reasoning makes no sense.


Vllt can help you an admin here, I think Gammix booths are represented.

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 12:16 pm CEST#4
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I hope it very much that someone can help me 😞! I have won nothing in the free spins am then there have canceled the payout and still continue to play because I thought makes no other sense to Deposit elsewhere from the pages and have then continued to gamble came with good luck high on 400 euros and have this then also paid out and then today came the email 😡 I'm just angry

Lg

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frapi07
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 12:28 pm CEST#5
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miggel wrote on 02.04.2023 at 12:16 pm: I hope it very much that someone can help me 😞! I have won nothing in the free spins am then there have canceled the payout and still continue to play because I thought makes no other sense to Deposit elsewhere from the pages and have then continued to gamble came with good luck high on 400 euros and have this then also paid out and then today came the email 😡 I am just angry

Lg

3 months ago there was a case where a user had won a tournament. It was 150€ and he wanted to pay out. The casino wanted to pay out first only 50€. Same reason. Is not the same case as yours, but a little hope exists. So stay relaxed and ask the GJ mods for help.

You can see everything from your player history. If you have really won 0.00 EUR, then you have a really good chance to get your money completely paid out. With a win in the free spins, I can not give you an answer, except that it depends on the casino.

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 12:39 pm CEST#6
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frapi07 wrote on 02.04.2023 at 12:28 pm:

3 months ago there was a case where a user had won a tournament. It was 150€ and he wanted to pay out. The casino wanted to pay out first only 50€. Same reason. Is not the same case as yours, but a little hope exists. So stay relaxed and ask the GJ mods for help.

You can see everything from your player history. If you have really won 0.00 EUR, then you have a really good chance to get your money completely paid out. With a win in the free spins I can give you but no answer, except that it depends on the casino.

Yes I really hope that there is an admin here who can help me 😔. Even have a screenshot of my bet history but can not upload here somehow 😞

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frapi07
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 12:47 pm CEST#7
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miggel wrote on 02.04.2023 at 12:39 pm:
Yes I really hope there is an admin here who can help me 😔. Even have a screenshot of my bet history but can not upload here somehow 😞

You don't need to upload it. One of the mods will most likely get back to you tomorrow. You are welcome to show it to this person. But you don't have to expect an answer today, because it's Sunday.

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 12:56 pm CEST#8
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frapi07 wrote on 02.04.2023 at 12:47 pm:

Don't bother uploading. One of the mods will most likely get back to you tomorrow. You are welcome to show it to that person. But you don't have to expect an answer today, because it's Sunday.

Thank you for the quick response know me here not so well from my case then was thank God also quickly solved by Caro and I had received my money at that time at the other OC.

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Andre
Expert

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 01:02 pm CEST#9
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Hello Miggel, you can also write to my colleague Caro this time She will be back in the office tomorrow and hopefully she can help you. Send her all the important information and the screenshot you mentioned.

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 01:05 pm CEST#10
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Andre wrote on 02.04.2023 at 13:02: Hello Miggel, you can also write to my colleague Caro this time She will be back in the office tomorrow and hopefully she can help you. Send her all the important information and the screenshot you mentioned.

OK thank you very much 🙂

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R3hab
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 01:42 pm CEST#11
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Total nonsense what the casino is doing, if you have won in the FS 0 euros, gibts also from the no dep bonus nothing to pay out, this is the hammer
what they allow themselves, hope caro can help you that you get your money

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 02:04 pm CEST#12
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Peter8 wrote on 02.04.2023 at 13:42: Total nonsense what the casino is doing, if you have won in the FS 0 euros, gibts also of the no dep bonus nothing to pay out, this is the hammer
what they allow themselves, hope caro can help you that you get your money

Yes have won zero euros and then canceled my payout from Friday evening and then continued to play but only after the free games where eh have paid 0 euros and then tell me in the chat that everything has been checked and can not do anything have now sent an email to the email address where the email came from that I can only pay out 50 euros have my screenshot reingemacht where it says o euro and have the 50 euros also on the player account on it and do not touch it until it has been checked again

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gamble1
Icon

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 02:21 pm CEST#13
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miggel wrote on 02.04.2023 at 14:04:

Yes I won zero euros and then canceled my payout from Friday evening and then continued to play but only after the free spins where eh have paid 0 euros and then they tell me in the chat that everything was checked and they can not do anything have now sent an email to the email address where the email came from that I may only pay out 50 euros have my screenshot reingemacht where it says o euro and have the 50 euros also on the player account on it and do not touch it until it was checked again

Did you vill forget to cancel the bonus manually ? Some casinos leave the bonus active even if you win 0 €

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R3hab
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 02:37 pm CEST#14
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gamble1 wrote on 02.04.2023 at 14:21:

Did you vill forget to cancel the bonus manually ? Some casinos leave the bonus active even if you win 0 €

Häaa that does not work at all, what should you wager from 0 euros? Yes right 0 euros so a shit, the rather scam... I have never seen that you should cancel a 0 euro bonus

Witztlos the casino lol

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gamble1
Icon

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 02:59 pm CEST#15
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Peter8 wrote on 02.04.2023 at 14:37:

Häaa that does not work at all, what should you wager from 0 euros? Yes right 0 euros so a shit, the rather scam... I have never seen that you should cancel a 0 euro bonus

Witztlos the casino lol

Yes but some casinos activate in the account yes a bonus when you start the free spins and no matter how it turns out you have to convert it by clicking or cancel it

This is rather the exception but was also just a possible clue

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