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BetOriginal: [solved] BetOriginal has cancelled my win.

Topic created on 23rd Dec. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,167
T0uchTheSky
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 10:46 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

unfortunately I have bad luck at the moment and again problem with a casino from Gammix Group and need help again.

I have again participated in a Tournament of YGGDRASIL and won 150 euros The 2nd tournament went from 16.12 to 22.12 and yesterday at 23 clock it has ended. I deposited 100 euros on 16.12 and participated in the tournament and reached a place under 70

When the tournament is over, you should go to a participating YGGRASIL slot and collect the win, and the slot Chrismas Plaza is one of the 6 participating slots in the 2nd tournament. I did that last night shortly after the tournament ended at 11pm. I went into the slot Christmas Plaza and collected the win of 150 euros and then paid out the money immediately.

Today I received an email from BetOriginal with a picture of the slot from Christ Plaza and I was insinuated that I had won the win with Nodeposit Freespins and therefore my win of 150 euros berenzt on 50 euros

I have also chatted with the Live Chat, the lady only refers to the terms and conditions and always tells me that the final decision has already been made and I should just accept that.

This is the promolink of Betoriginal, the 3rd Tourment has started https://betoriginal.com/promotions/under-yggdrasils-christmas-tree-pt3


The mail I received this morning as a screenshot

T0uchTheSky


And my wins from the tournament as a screenshot




T0uchTheSky

T0uchTheSky

This post has been translated automatically

Paddington
Expert

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 11:40 am CET#2
1 Like

Liked this post: Avatar von RiverSong RiverSong
Preliminary:
Why do you play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would give it a wide berth

It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!

This post has been translated automatically

hustlehoff
Expert

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 11:46 am CET#3
0 Likes

Nobody has liked this post so far
Did you Deposit without a bonus or what?

This post has been translated automatically

GereonRath12
Experienced

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 11:52 am CET#4
0 Likes

Nobody has liked this post so far

SimonH wrote on 12/23/2022 at 11:40: Preliminary:
Why play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would make a huge bow there

It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!

Why?


More than forbidden games and Maxbet to note, no feature buys etc. there is actually not to note or am I missing something?

To the problem of the TE: Contact Live Chat or ask for e-mail, describe the problem extensively and friendly then it should clarify

This post has been translated automatically

T0uchTheSky
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 12:05 pm CET#5
0 Likes

Nobody has liked this post so far
Livechat didn't help, the lady told me I won the win with Nodeposit Freespins and only refers to the T&Cs and I should accept that

The lady also told me I had received Nodeposit Freepins in the slot Christmas Plaza. I only went into this slot last night to collect the Tournament prize, otherwise I wouldn't get the win.

Because my balance was 0 euros before I went into the slot Chrismas Plaza, then suddenly 150 euros, this casino now insinuates that I would have won with Nodeposit Freespins in this slot ^^

They have not claimed that I have violated bonus conditions, but my win limited to 50 euros, because they think I won that with Nodeposit Freespins

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T0uchTheSky
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 12:10 pm CET#6
3 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von hustlehoff hustlehoff, Avatar von Julian Julian
Update:

Thanks to Julian, the money of 150 Euro is back on my account. I wish all Merry Christmas

This post has been translated automatically

Julian
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 12:20 pm CET#7
4 Likes
Since the problem has been solved by the thread creator, I will close the thread.

For clarification: It seems that it was just a misunderstanding, because the suspicion was that he would have made his win through "No-Deposit Free Spins".
But this did not correspond to the truth, after the clarification of this misunderstanding, the credit was directly refunded to the thread creator.

This topic was closed

This post has been translated automatically

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