unfortunately I have bad luck at the moment and again problem with a casino from Gammix Group and need help again.
I have again participated in a Tournament of YGGDRASIL and won 150 euros The 2nd tournament went from 16.12 to 22.12 and yesterday at 23 clock it has ended. I deposited 100 euros on 16.12 and participated in the tournament and reached a place under 70
When the tournament is over, you should go to a participating YGGRASIL slot and collect the win, and the slot Chrismas Plaza is one of the 6 participating slots in the 2nd tournament. I did that last night shortly after the tournament ended at 11pm. I went into the slot Christmas Plaza and collected the win of 150 euros and then paid out the money immediately.
Today I received an email from BetOriginal with a picture of the slot from Christ Plaza and I was insinuated that I had won the win with Nodeposit Freespins and therefore my win of 150 euros berenzt on 50 euros
I have also chatted with the Live Chat, the lady only refers to the terms and conditions and always tells me that the final decision has already been made and I should just accept that.
This is the promolink of Betoriginal, the 3rd Tourment has started https://betoriginal.com/promotions/under-yggdrasils-christmas-tree-pt3
Preliminary:
Why do you play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would give it a wide berth
It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!
SimonH wrote on 12/23/2022 at 11:40: Preliminary:
Why play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would make a huge bow there
It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!
Why?
More than forbidden games and Maxbet to note, no feature buys etc. there is actually not to note or am I missing something?
To the problem of the TE: Contact Live Chat or ask for e-mail, describe the problem extensively and friendly then it should clarify
Livechat didn't help, the lady told me I won the win with Nodeposit Freespins and only refers to the T&Cs and I should accept that
The lady also told me I had received Nodeposit Freepins in the slot Christmas Plaza. I only went into this slot last night to collect the Tournament prize, otherwise I wouldn't get the win.
Because my balance was 0 euros before I went into the slot Chrismas Plaza, then suddenly 150 euros, this casino now insinuates that I would have won with Nodeposit Freespins in this slot ^^
They have not claimed that I have violated bonus conditions, but my win limited to 50 euros, because they think I won that with Nodeposit Freespins
Since the problem has been solved by the thread creator, I will close the thread.
For clarification: It seems that it was just a misunderstanding, because the suspicion was that he would have made his win through "No-Deposit Free Spins".
But this did not correspond to the truth, after the clarification of this misunderstanding, the credit was directly refunded to the thread creator.
[solved] BetOriginal has cancelled my win.
Nobody has liked this post so far
unfortunately I have bad luck at the moment and again problem with a casino from Gammix Group and need help again.
I have again participated in a Tournament of YGGDRASIL and won 150 euros The 2nd tournament went from 16.12 to 22.12 and yesterday at 23 clock it has ended. I deposited 100 euros on 16.12 and participated in the tournament and reached a place under 70
When the tournament is over, you should go to a participating YGGRASIL slot and collect the win, and the slot Chrismas Plaza is one of the 6 participating slots in the 2nd tournament. I did that last night shortly after the tournament ended at 11pm. I went into the slot Christmas Plaza and collected the win of 150 euros and then paid out the money immediately.
Today I received an email from BetOriginal with a picture of the slot from Christ Plaza and I was insinuated that I had won the win with Nodeposit Freespins and therefore my win of 150 euros berenzt on 50 euros
I have also chatted with the Live Chat, the lady only refers to the terms and conditions and always tells me that the final decision has already been made and I should just accept that.
This is the promolink of Betoriginal, the 3rd Tourment has started https://betoriginal.com/promotions/under-yggdrasils-christmas-tree-pt3
The mail I received this morning as a screenshot
And my wins from the tournament as a screenshot
This post has been translated automatically
[solved] BetOriginal has cancelled my win.
Liked this post: RiverSong
Why do you play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would give it a wide berth
It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!
This post has been translated automatically
[solved] BetOriginal has cancelled my win.
Nobody has liked this post so far
This post has been translated automatically
[solved] BetOriginal has cancelled my win.
Nobody has liked this post so far
Why?
More than forbidden games and Maxbet to note, no feature buys etc. there is actually not to note or am I missing something?
To the problem of the TE: Contact Live Chat or ask for e-mail, describe the problem extensively and friendly then it should clarify
This post has been translated automatically
[solved] BetOriginal has cancelled my win.
Nobody has liked this post so far
The lady also told me I had received Nodeposit Freepins in the slot Christmas Plaza. I only went into this slot last night to collect the Tournament prize, otherwise I wouldn't get the win.
Because my balance was 0 euros before I went into the slot Chrismas Plaza, then suddenly 150 euros, this casino now insinuates that I would have won with Nodeposit Freespins in this slot ^^
They have not claimed that I have violated bonus conditions, but my win limited to 50 euros, because they think I won that with Nodeposit Freespins
This post has been translated automatically
[solved] BetOriginal has cancelled my win.
Liked this post: gamble1, hustlehoff, Julian
Thanks to Julian, the money of 150 Euro is back on my account. I wish all Merry Christmas
This post has been translated automatically
[solved] BetOriginal has cancelled my win.
Liked this post: gamble1, garfield68, hustlehoff, Sabine
For clarification: It seems that it was just a misunderstanding, because the suspicion was that he would have made his win through "No-Deposit Free Spins".
But this did not correspond to the truth, after the clarification of this misunderstanding, the credit was directly refunded to the thread creator.
This topic was closed
This post has been translated automatically