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Black Jack in general: Live blackjack online - wrong command is executed

Topic created on 03rd Jun. 2020 | Page: 1 of 1 | Answers: 7 | Views: 2,706
21andmore

Live blackjack online - wrong command is executed

3rd Jun. 2020, at 03:29 pm CEST#1
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Hey,

something funny happened to me this morning for the 1st time. I was sitting at a mid/high stake BJ table with one of the better known German dealers in the last seat. I had 12 after the first 2 hands and the Dealer showed a 9. The rest of the players at the table had pretty good hands, but I don't remember exactly. I click hit and get a 4. As always, exactly according to the BJ strategy, I also press hit on 16
However, now comes that I have clicked stand. I am briefly confused and think briefly whether I have made a misclick.
The dealer shows meanwhile a 7, so 16 and the next card is a 5. First I did not understand what happened and even played another hand until I canceled the session

In the meantime I have asked via chat function the support about this and he said it is checked and I get a mail.

Have any of you also had something like this happen to you, that you are pretty sure you clicked the right thing, but that the casino executes the wrong command? Of course it is logical that if the dealer would be busted after his 16 I would not open a thread here, but by the overall constellation it seems strange to me, even though I can not imagine that this Provider would actively cheat (he actually has no reason to). Let's see what the support answers.

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Jenn-R
Expert

Live blackjack online - wrong command is executed

3rd Jun. 2020, at 03:37 pm CEST#2
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This can certainly happen, why not in the technology?
You could have immediately turned to the live help on site, they are always ready.

Would be interesting to know what comes out of it and you keep us up to date

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upola
Legend

Live blackjack online - wrong command is executed

3rd Jun. 2020, at 04:22 pm CEST#2
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Are you pretty sure or are you 100% sure?
There is a difference.

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21andmore

Live blackjack online - wrong command is executed

3rd Jun. 2020, at 05:00 pm CEST#3
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i didn't even think about the live on-site help, or I didn't even know that it existed.

Well, how can you be 100 percent sure. I wanted to press hit, I used a regular mouse and no touchpad, so double pressing can also be excluded. So actually I am already very sure.

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21andmore

Live blackjack online - wrong command is executed

6th Jun. 2020, at 07:21 pm CEST#4
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So I have now received the following response from support:

"thank you very much for your patience.
We have intensively checked your Blackjack game round from 05.06.2020 at 10:47 am and can confirm that all decisions were made by you and there were no connection problems.
At 10:49:06, you chose the Stand option with a score of 16. The Dealer subsequently received a score of 21, thus winning the game round.
We wish you good luck for your next rounds of play!"


Has anyone had a similar experience? Because besides telling them I hit pressed instead of stood I can't do anything? I have no proof and nothing. Here you are actually totally at the mercy of the casino or?

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x****Y

Live blackjack online - wrong command is executed

6th Jun. 2020, at 07:27 pm CEST#5
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If you have not made a recording of the session, you are at the mercy of the casino/provider

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Krabbenburger
Experienced

Live blackjack online - wrong command is executed

6th Jun. 2020, at 08:21 pm CEST#6
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Always make a video. I once had a bug where the window to make a game decision did not come .
So Auto Stand at a 11
Then they admitted the system error and refunded me the bet .

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21andmore

Live blackjack online - wrong command is executed

8th Jun. 2020, at 06:01 pm CEST#7
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after I have again pointed out my point of view, now the following feedback came:

"thank you very much for your feedback.
We have checked your game rounds again and can confirm that they were completed correctly and without errors on our part. All actions were taken over and executed in the system as we received them from you.
Therefore, we ask for your understanding that we cannot refund you the stake of the game round.
However, as we appreciate your loyalty, we would like to make you a small bonus offer.
We have the following promotion for you
100% up to €500 Deposit gaming bonus!
Load your betting account on and write us a short message. Within 24 hours, we will book your bonus to the casino!
Once you have wagered the bonus amount 30 times in 28 days, the bonus conditions are considered fulfilled."

so looks hopeless....

Well, thank you

Edit: removed wrong link.

This post has been translated automatically

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